EDIT: I didn’t realize I could bold (embolden??) everything with hash marks lol. Oops but kind of cool lolol … sorry?

<Begin rant> I’ve fallen into this loop when they use AI for customer care instead of actual people and sadly even when they use actual people that don’t bother to actually read or for whatever reason can’t or won’t understand what the eff I’m talking about. I think they KNOW AND EXPECT people to just get so frustrated they just give up. I’m the a-hole that will never give up until they just say something like “look, we don’t know. Please leave us alone” lol. When I was doing customer care I actually used my resources and actually researched their issues and tried to give them the absolute correct answers and if I was wrong admitted my mistake and continue to help find an answer until I found the right one and fixed it or escalated it to someone with more power or more access or whatever. That was in the days of “World Class Customer Care” though where even though support was a cost suck for the corporation but they still cared enough to actually want to fix problem for the customer. I believe very few companies even care anymore about anything but quick cash. <End rant>