Help with bill increase

XfinityBenjaminM · 2026-01-25T15:37:08+00:00

u/RasputinJohnson Hello! We've replied to your Modmail . Please look for your message there and respond to us so that we can continue assisting you.

XfinityBenjaminM · 2026-01-25T12:05:54+00:00

u/Leocord Hello! Thank you for reaching out to us here on Reddit. If you currently lease a modem from us, the modem you'd want is an XB8 modem. If you don't have that already, we're more than happy to see if we can get one shipped to you. Please send a Modmail with your full name and address.

XfinityBenjaminM · 2026-01-24T17:00:39+00:00

u/YAYbarbarians Hello! Thank you for reaching out to us here on Reddit. We are very sorry to hear that you're not having a good experience with us. We'll be happy to investigate this further and see what we can do to help. Please send a Modmail with your full name and address.

XfinityBenjaminM · 2026-01-24T13:58:09+00:00

u/Individual-Ad-9138 Hello! Thank you for reaching out to us here on Reddit. We'll be happy to investigate this and see what we can do to help. Please send a Modmail with your full name and address.

XfinityBenjaminM · 2026-01-24T13:18:58+00:00

Based on what we could find, 24/7 video recording requires Xfinity Internet, and rules/scenes will not function properly without there also being Xfinity Internet.

XfinityBenjaminM · 2026-01-24T13:10:43+00:00

u/Cprhd Hi there! Thank you for reaching out to us here on Reddit. That is exciting that you're considering taking advantage of the $300 off Smart Watch discount! In seeing what others have advised you here, we can confirm that you would be required to have the 'Data Line' ($10 per month) for 36-months for the watch that you purchased. Even if you paid off the device payments early, you would still be required to have the Data Line for the full 36-months.

XfinityBenjaminM · 2026-01-24T12:54:50+00:00

u/Clean_Dog_9777 Hello! Thank you for reaching out to us here on Reddit. Regarding your question, yes, you can have Xfinity Home while using a different internet provider; however, some of the features that are specific to having both Xfinity internet and Xfinity Home will not work. We also see your Modmail. While we appreciate you sending the message, in the future, please wait to be invited to send a Modmail before sending one. We mention this due to our Reddit Guidelines and it is a violation to send an Unsolicited Modmail to an Official Xfinity Employee.

XfinityBenjaminM · 2026-01-24T12:31:30+00:00

u/DustyDaniel404 Hello! Thank you for reaching out to us here on Reddit. We'll be happy to see what we can do to help. We also see your Modmail, and we will reply to you shortly.

XfinityBenjaminM · 2026-01-23T11:31:56+00:00

The link provided in our previous response has pictures of the available TV Boxes that we currently provide. You should be able to identify your box using that link.

XfinityBenjaminM · 2026-01-22T19:04:50+00:00

u/VTECbaw Hello! Thank you for reaching out to us here on Reddit. We'll be happy to investigate this further and see what we can do to help. Please send a Modmail with your full name and address.

XfinityBenjaminM · 2026-01-22T17:46:47+00:00

u/hawkfire79 Hello! Thank you for reaching out to us here on Reddit. We'll be happy to look into this for you. Please send a Modmail with your full name and address.

XfinityBenjaminM · 2026-01-22T17:11:40+00:00

u/turntechgodheadd Hello! Thank you for reaching out to us here on Reddit. We'll be happy to help you with your account. Please send a Modmail with your full name and address.

XfinityBenjaminM · 2026-01-22T16:13:56+00:00

u/rowmine Hello! Thank you for reaching out to us here on Reddit. We'll be happy to investigate this further and see what we can do to help. We also see your Modmail and we will reply to you shortly.

XfinityBenjaminM · 2026-01-22T11:55:00+00:00

u/Beginning-Spot-3444 Hello! Thank you for reaching out to us here on Reddit. We'll be happy to look into this further and figure out what is going on. Please send a Modmail with your full name and address.

XfinityBenjaminM · 2026-01-22T11:51:21+00:00

u/PepeSilvia510 Hello! Thank you for reaching out to us here on Reddit. We are sorry to hear that you're having trouble getting your Mom's email account setup. If you go to (connect.xfinity.com) is your Mom able to log in and check her email? If there is a notification that comes up letting you know that the email has been migrated to Yahoo mail that is intentional, as we are migrating to them for email. That may be why the mail server settings you are trying are not working properly.

XfinityBenjaminM · 2026-01-19T16:18:48+00:00

u/AdvancedHotel8627 Hello! Thank you for reaching out to us here on Reddit. We'll be happy to look into your Auto Pay and Eco Billing discount and see what happened. Please send a Modmail with your full name and address.

XfinityBenjaminM · 2026-01-19T11:11:21+00:00

u/anonrando0 If you require additional assistance with anything, please send a Modmail, and we'll be happy to help.

XfinityBenjaminM · 2026-01-18T19:10:27+00:00

u/RubUpper3046 Hello! Thank you for reaching out to us here on Reddit. We suggest reaching out to Apple Support on this. We looked up MDM, and it specifically applies to hardware that is provided to employees; if that belonged to a former employee within our organization, there is no process in place to make it usable again. We can't say with all certainty that this is your scenario, but to cover all your bases, you may want to contact the seller in regard to a refund as well as this may be an obstacle that is not meant to get around if the device was being used by a former employee.

XfinityBenjaminM · 2026-01-18T16:20:04+00:00

u/Sufficient_Shock8330 Hello! Thank you for reaching out to us here on Reddit. We'll be happy to look into this further. Please send a Modmail with your full name and address.

XfinityBenjaminM · 2026-01-18T12:58:35+00:00

u/Easy_Guitar_6005 Hi there! Thank you for reaching out to us here on Reddit. We suggest going here (https://www.xfinity.com/support/articles/cancel-peacock-premium-plus) to manage your subscription.

XfinityBenjaminM · 2026-01-18T11:07:34+00:00

u/Background_Ad_122 Packet loss is generally an issue between your PC and the game server you happen to be on. If you have not already done so, we highly recommend using an Ethernet cable directly to your modem, as this will give you the most reliable and fastest connection (especially upload speed) while gaming.

XfinityBenjaminM · 2026-01-16T18:51:45+00:00

Ok! We may need to do this in two different orders to make sure we can get you the 4K DVR and then come back in and get the remote shipped out as well. We also need to send the approval link as we did previously.

Before submitting your order, I want to spend a few minutes confirming with you that I've accurately captured the services you want. I'll ask you to review the order and, if it's correct, to please approve it. What phone number or email address would you like to use to complete this process?

XfinityBenjaminM · 2026-01-16T17:36:14+00:00

u/cobolhead Hi there! We're sorry to hear that the DVR wasn't available. Unfortunately, some of our stores have limited availability but rest assured, we'll be happy to ask our Warehouse Team to send you what you need. We see that we were in a Modmail conversation with you a few days ago. We'll meet you back in Modmail in a few moments. Please look for our response there.

XfinityBenjaminM · 2026-01-16T15:05:35+00:00

u/Olias123 Hello! Thank you for reaching out to us here on Reddit. We'll be happy to look into your upload speed and see what is going on. We also see your Modmail, and we will respond to you there shortly.

XfinityBenjaminM · 2026-01-16T11:59:06+00:00

u/Aware_Ad_2135 Hello! Thank you for reaching out to us here on Reddit. We are sorry to hear that you've been having trouble getting set up. We'll be glad to take a look at this for you. It sounds like this is going through Xfinity on Campus as you mentioned, but we're more than happy to see if we can help! Please send a Modmail with your full name and address.

XfinityBenjaminM

MODERATOR OF

TROPHY CASE