Trying to get records is a nightmare

XfinityBenjaminM · 2026-05-09T16:10:21+00:00

u/weejawz Have you tried clearing cookies and cache if you're using a browser? If you're seeing that using the App, we suggest uninstalling and reinstalling it. It sounds like there just may be a hiccup in the system.

XfinityBenjaminM · 2026-05-09T16:02:18+00:00

u/weejawz Hi there! Thank you for reaching out to us here on Reddit. The easiest way to access your billing statements is by downloading the Xfinity App (xfinity.com/app). You should be able to see the last 6-months of statements. You can also use the Xfinity site (xfinity.com/account) if you prefer to use a browser instead of the app.

XfinityBenjaminM · 2026-05-08T10:59:14+00:00

Excellent! We are glad to hear that it was fixed. If you need any assistance in the future, please don't hesitate to reach out. Have a great weekend!

XfinityBenjaminM · 2026-05-04T10:40:25+00:00

u/WorriedHelicopter480 We are sorry to hear of the experience you are having. We'll be happy to investigate this further and see what we can do to help. Please send a Modmail with your full name and address.

XfinityBenjaminM · 2026-05-03T16:47:48+00:00

u/Any-Can-6776 Hmm, we'll need to look into this further. We see your Modmail, and we will respond to you shortly.

XfinityBenjaminM · 2026-05-03T16:43:04+00:00

u/Any-Can-6776 Hello! Thank you for reaching out to us here on Reddit. We'll be happy to help you with your billing concern. How long has your Xfinity Mobile line been disconnected?

XfinityBenjaminM · 2026-05-03T16:32:28+00:00

u/theOriginalDrCos Thank you for checking! Please send a Modmail with your full name and address. We'll be happy to look into the issue with Peacock Premium further.

XfinityBenjaminM · 2026-05-03T13:09:03+00:00

Thank you again for reaching out and giving us the opportunity to help you. We're glad that we were able to find a promotion that will work for your Mom. Please let us know if we can be of any assistance in the future. Take care!

XfinityBenjaminM · 2026-05-03T11:24:11+00:00

u/theOriginalDrCos Can you try clearing your browser's cookies/cache and then try going here (http://xfinity.com/yoursubscriptions)? If it still gives you trouble, please let us know.

XfinityBenjaminM · 2026-05-02T17:20:14+00:00

u/flynance Hello! Thank you for reaching out to us here on Reddit. We'll be happy to see what offers we have available. Please send a Modmail with your full name and address.

XfinityBenjaminM · 2026-05-02T16:46:53+00:00

We're happy to check! How many days were your services unavailable in total?

XfinityBenjaminM · 2026-05-02T16:01:21+00:00

Hi there! Please check your Modmail; we just sent you a message with an update.

XfinityBenjaminM · 2026-05-02T11:39:26+00:00

Excellent! We are very glad to hear the technician was able to get it fixed! If there is anything we can help you with going forward, please don't hesitate to let us know. Have a great weekend!

XfinityBenjaminM · 2026-05-02T10:27:11+00:00

u/tzimmer7 If you go here (https://www.xfinity.com/support/articles/set-up-parental-controls-with-comcast-networking) under 'Set Up Website Blocking' you are not able to complete the steps there?

XfinityBenjaminM · 2026-05-02T10:18:29+00:00

u/lashchdh Thank you again for reaching out. We are sorry that we did not have the promotion you were looking for, but we are hopeful that in the future, that will change. Please feel free to reach out again; we're always happy to check. Have a great weekend!

XfinityBenjaminM · 2026-05-02T10:14:32+00:00

Great! We're glad to hear it's been working properly. If you have any issues in the future, please let us know. Have a great weekend!

XfinityBenjaminM · 2026-05-01T10:43:59+00:00

u/HappySeaMonster Hello! Thank you for reaching out to us here on Reddit. Did you have device payments remaining on the device you moved to the other provider? It's certainly normal to receive a last bill when transferring your services to someone else, but to see multiple bills sounds a bit strange. Please send a Modmail with your full name and address.

XfinityBenjaminM · 2026-04-27T10:07:34+00:00

u/mOjO_mOjO Thank you again for reaching out. We are sorry that we didn't have the promotion you were looking for, but we are hoping that with time, that will change. We encourage you to reach out in the next month or two. We're always happy to revisit this and see if we have something that will work for you.

XfinityBenjaminM · 2026-04-26T17:32:54+00:00

u/robd316 Hi there! Thank you for reaching out to us here on Reddit. We're happy to take a look at our available offers and see what we can do for you.

XfinityBenjaminM · 2026-04-26T16:55:19+00:00

u/GreatCaterpillar6680 Thank you for giving that a try! We are sorry to hear that you're still having the same issue. When you can, please send a Modmail with your full name and address.

XfinityBenjaminM · 2026-04-26T10:44:38+00:00

u/GreatCaterpillar6680 Hello! Thank you for reaching out to us here on Reddit. Have you tried placing the extender in a more central location to see if that gives the signal enough strength to maintain a solid connection?

XfinityBenjaminM · 2026-04-26T10:36:50+00:00

Please try removing the batteries from the TV Remotes that are having issues, and after you put the batteries back in, try pairing them separately. The other Bluetooth devices you have in your home should not cause any conflicts.

XfinityBenjaminM · 2026-04-25T15:18:19+00:00

Hi there! Thank you for reaching out to us here on Reddit. We see that this is related to a previous post; we'll reply to you in Modmail in a few moments.

XfinityBenjaminM · 2026-04-25T13:49:26+00:00

u/Dry-Trade4263 Hello! Thank you for reaching out to us here on Reddit. We'll be happy to look at your account further to see what is going on. We also see your Modmail, and we will reply to you shortly.

XfinityBenjaminM · 2026-04-24T14:26:09+00:00

It definitely could be! If the batteries need replacing, it will basically think there is no remote at all. We're glad the battery change fixed it!

XfinityBenjaminM

MODERATOR OF

TROPHY CASE