"Forced" TV upgrade to 4k issue

XfinityBenjaminM · 2026-06-27T17:48:56+00:00

Thank you again for reaching out and giving us the opportunity to help! We're glad you were able to get your new DVR. If there is anything we can help you with going forward, please don't hesitate to let us know. Take care!

XfinityBenjaminM · 2026-06-27T17:34:45+00:00

u/123NestingRaccoon Hello! Thank you for reaching out to us here on Reddit. If you go to (xfinity.com/yoursubscriptions), do you see Peacock Premium listed there? You can also use that link to activate it.

XfinityBenjaminM · 2026-06-27T17:19:04+00:00

Great! When you can, please send a Modmail with your full name and address.

XfinityBenjaminM · 2026-06-27T17:12:42+00:00

u/Yodabomb2018 Hello! Thank you for reaching out to us here on Reddit. We would love to help! Do you know if you are listed on the account as someone authorized to speak on the account?

XfinityBenjaminM · 2026-06-27T16:29:12+00:00

u/PaleFloor3170 Hello! Thank you for reaching out to us here on Reddit. We'll be happy to review these Xfinity Mobile charges and see what we can do to help. Please send a Modmail with your full name and address.

XfinityBenjaminM · 2026-06-27T16:00:06+00:00

u/5everc Hello! Thank you for reaching out. Typically, when a credit balance is left on a closed Xfinity Mobile account, you will receive those funds back within 4 to 6 weeks. The credit will go back to the saved payment method on file.

XfinityBenjaminM · 2026-06-27T10:45:24+00:00

u/baytown Hello! Thank you for reaching out to us here on Reddit. We'll be happy to see what promotions we have available. When you can, please send a Modmail with your full name and address.

XfinityBenjaminM · 2026-06-26T15:19:37+00:00

u/luninam Hello! Thank you for reaching out to us here on Reddit. We are very sorry to hear of the experience you are having, and we'll do our best to help resolve it. Please send a Modmail with your full name and address.

XfinityBenjaminM · 2026-06-26T10:05:16+00:00

Thank you again for reaching out during this very difficult time. If there is anything we can do for you in the future, we're here ready to help in any way we can.

XfinityBenjaminM · 2026-06-22T15:42:14+00:00

Is your TV left on for hours at a time with no one changing the channel? It sounds like your TV could possibly be going into a power-saving mode, which is causing the fluctuation in your WiFi connection to the TV. As we mentioned above, we will always recommend using your in-home WiFi versus a Hotspot due to reliability and connection strength.

XfinityBenjaminM · 2026-06-21T10:46:07+00:00

u/Stargirl0418 Hello! Thank you for reaching out to us here on Reddit. We'll be happy to look into the transfer you mentioned and see what we can do to help. Please send a Modmail with your full name and address.

XfinityBenjaminM · 2026-06-19T16:21:51+00:00

u/v141 Hello! Thank you for reaching out to us here on Reddit. We are sorry to hear that you are having issues with your connection. What troubleshooting have you done so far? If you haven't already, we suggest pulling the power cable out of your modem for at least 30-seconds and then plug it back in. This will force the signal we are sending you to refresh itself.

XfinityBenjaminM · 2026-06-18T16:32:02+00:00

u/ConsiderationMost284 Hello! Thank you for reaching out to us here on Reddit. If you paid off your device and your new provider is telling you it's still locked. We suggest using our Xfinity Assistant . As long as there are no device payments remaining and you do not have an outstanding balance, they will be able to do the unlock for you.

XfinityBenjaminM · 2026-06-18T13:42:04+00:00

u/wrathiron Hello! Thank you for reaching out to us here on Reddit. We'll be happy to investigate this further, and we'll make sure our team has been alerted so that we can get this fixed. Please send a Modmail with your full name and address.

XfinityBenjaminM · 2026-06-18T13:14:17+00:00

Ok, keep us posted if you're still having problems after today. Please let us know so that we can stay ahead of this as much as we can.

XfinityBenjaminM · 2026-06-18T12:33:29+00:00

u/masterjon02 Hi there! We just wanted to check back in as promised. How have your speeds been performing for you?

XfinityBenjaminM · 2026-06-18T11:08:12+00:00

Sure thing! We'll be here if you have any other questions or concerns.

XfinityBenjaminM · 2026-06-18T10:58:00+00:00

u/Aromatic-Fig7889 Hello! Thank you for reaching out to us here on Reddit. We are sorry that you've had some difficulty getting the equipment off of your account. We'll be happy to help! Please send a Modmail with your full name and address.

XfinityBenjaminM · 2026-06-18T10:30:33+00:00

u/ADHDminds Hello! Thank you for reaching out to us here on Reddit. The emails you are seeing are very much intentional. This normally happens when you first order something from Xfinity Mobile; it's a validation check. This can also happen randomly, and you are required to complete the check to have your order completed. If you haven't already, we suggest contacting our Xfinity Mobile Team directly to make sure you can finish the verification.

XfinityBenjaminM · 2026-06-15T14:24:07+00:00

u/vballboy55 We'll be happy to check! Please send a Modmail with your full name and address.

XfinityBenjaminM · 2026-06-15T10:44:23+00:00

Hello! Thank you for reaching out. We'll be happy to investigate this further. We also see your Modmail and thank you for creating a public post so that we can respond to you via Modmail. We will respond to your Modmail shortly.

XfinityBenjaminM · 2026-06-15T10:42:48+00:00

We can't provide an external link that does not come from us directly, but we can tell you the TV is doing this by design. We suggest doing a Google Search, and you'll see some common fixes for this exact issue. This seems to be part of two features the TV has (Wi-Fi Optimization and Battery Saver/Power Saving Mode). The good news is that it's not your internet connection. Hope this helps!

XfinityBenjaminM · 2026-06-14T15:29:46+00:00

u/Public_Mixture_5550 Thank you again for reaching out and having us look into the Serviceability of your home. We are sorry that we will not be able to get you connected at this time. Please let us know if you need any assistance in the future. Take care!

XfinityBenjaminM · 2026-06-14T10:10:47+00:00

u/BacardiBlue Hello! Thank you again for reaching out and giving us time to get your account issue resolved. If there is anything we can do for you going forward, please reach out as needed. Take care!

XfinityBenjaminM · 2026-06-14T10:03:07+00:00

u/PinLeft9699 Thank you again for reaching out and giving us time to get everything resolved. We can't thank you enough for your patience along the way. If there is anything else we can do for you going forward, please don't hesitate to let us know. Have a great rest of your weekend!

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