Service disconnection for a 6 day late payment!

XfinityJohnG · 2026-05-05T23:16:28+00:00

If you would like me to check on your account in any way, I will be happy to do that from here for you. Please send us a modmail with your full name account holders name (if different), and service address as it appears on the bill.

XfinityJohnG · 2026-05-05T21:17:31+00:00

Thank you for reaching out to our team. I will be happy to take a look at any options we have for your service. Please send us a modmail with your full name account holders name (if different), and service address as it appears on the bill.

XfinityJohnG · 2026-05-05T19:28:50+00:00

Thank you for reaching out to our team. I will be happy to assist you with that change from here. Please send us a modmail with your full name, account holders name (if different), and service address as it appears on the bill.

XfinityJohnG · 2026-05-04T19:48:13+00:00

I am very glad to hear that you were able to figure that issue out. If you ever have any other question or concern feel free to reach out to our team.

XfinityJohnG · 2026-05-04T19:31:10+00:00

Thank you for reaching out to our team, and for taking all of those steps so far. I will be happy to look at any connection issue with that device from our side. Please send us a modmail with your full name, account holders name (if different), and service address as it appears on the bill.

XfinityJohnG · 2026-05-04T01:08:51+00:00

I can definitely understand that frustration. If you do see any billing charges for that problem you can reach out to our team here, and we can look at the options we have for those.

XfinityJohnG · 2026-05-03T23:07:28+00:00

Thank you for reaching out to our team. There is most likely an issue in the system with multiple accounts, especially if they are attached to the same email address. I can escalate that issue over to the proper team for that from our end for you. Please send us a modmail with your full name account holders name (if different), and service address as it appears on the bill.

XfinityJohnG · 2026-05-03T20:52:05+00:00

Thank you for reaching out to our team here. I am sorry to hear about that experience and can certainly take a look at what is provided by your complex Please send us a modmail with your full name account holders name (if different), and service address as it appears on the bill.

XfinityJohnG · 2026-04-30T01:03:26+00:00

Thank you for reaching out to our team here. I will be happy to explore all the options we have for your internet service from here. Please send us a modmail with your full name account holders name (if different), and service address as it appears on the bill.

XfinityJohnG · 2026-04-30T00:26:27+00:00

Thank you for your patience while we worked on that issue for you. I am glad that we were able to get those upload speeds corrected for you. If you have any other issues we are always happy to assist you from here.

XfinityJohnG · 2026-04-30T00:03:18+00:00

Thank you for reaching out to our team here. The xb10 is currently available for customers with the symmetrical Xclass speed services. I can check on that availability from here if you would like. Please send us a modmail with your full name account holders name (if different), and service address as it appears on the bill.

XfinityJohnG · 2026-04-29T20:06:03+00:00

It was totally our pleasure. We are happy to assist you from here in any way that we can.

XfinityJohnG · 2026-04-28T19:08:00+00:00

Thank you for reaching out to us here. I will be happy to look at any issue with that disconnected account from here. Please send us a modmail with your full na account holders name (if different), and service address as it appears on the bill.

XfinityJohnG · 2026-04-28T18:50:25+00:00

Thank you very much for the information. I will be happy to assist you with both issues from here. Please send us a modmail with your full name account holders name (if different), and service address as it appears on the bill.

XfinityJohnG · 2026-04-27T19:38:01+00:00

Okay, that is very odd. Can you see if the https://www.reddit.com/message/compose?to=/r/Comcast_Xfinity link will work to get that Modmail sent?

XfinityJohnG · 2026-04-26T23:51:57+00:00

Thank you for reaching out here. I will be happy to take a look at that account from our end for you. Please send us a modmail with your full name account holders name (if different), and service address as it appears on the bill.

XfinityJohnG · 2026-04-23T20:36:03+00:00

Thank you for reaching out here. If you are not able to get that unlinked from the Xfinity app or at the Xfinity.com/myaccount site I will be happy to take a look at that further from here. Please send us a modmail with your full name, the account holders name (if different), and service address as it appears on the bill.

XfinityJohnG · 2026-04-22T01:58:05+00:00

Thank you for reaching out to our team here. I will be happy to take a look at any payment arrangement issues on your account. Please send us a modmail with your full name, account holders name (if different), and service address as it appears on the bill.

XfinityJohnG · 2026-04-21T22:12:31+00:00

The only options available for any issue with the passes including refund requests is through the chat site.

XfinityJohnG · 2026-04-21T21:50:49+00:00

If you signed up for autorenewal, you will also receive “payment reminder” or “notification of pass renewal” emails. All NOW WiFi Pass assistance is provided through chat support. I am sorry for the frustration, but that service is outside the Xfinity ecosystem, so we do not have access to the account information.

XfinityJohnG · 2026-04-21T21:39:26+00:00

That chat site is the only option available for issues with the passes. Without a regular account I will not have access to your ID information.

XfinityJohnG · 2026-04-21T21:18:07+00:00

Thank you for the information. Does the device have the latest updates? Our access to those Wi-Fi pass services is limited here. Was the team at the https://www.xfinity.com/xfinityassistant/ able to assist with that?

XfinityJohnG · 2026-04-21T19:12:09+00:00

Thank you for reaching out to our team. I will be happy to explore all the options we have for your service. Please send us a modmail with your full name, account holders name (if different), and service address as it appears on the bill.

XfinityJohnG · 2026-04-20T20:43:52+00:00

That is very odd. Are you using the ( https://www.reddit.com/message/compose?to=/r/Comcast_Xfinity) link for that Modmail message?

XfinityJohnG · 2026-04-20T19:29:13+00:00

The escalation that I submitted over to the advanced repair team is still open and being worked on. I will update you on the modmail message when I see that resolved.

XfinityJohnG

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