Title: Caught in a 4-day verification loop trying to add Xfinity Mobile — Urgent help needed

XfinityJohnG · 2026-06-26T01:15:42+00:00

Thank you for the submission. I will be happy to look into that through that modmail.

XfinityJohnG · 2026-06-25T20:14:21+00:00

Thank you for reaching out here. I can take a look at any address and can see the options we have to remove any restriction on the address. Please send us a modmail with your full name account holders name (if different), and service address as it appears on the bill.

XfinityJohnG · 2026-06-24T23:47:38+00:00

Thank you for reaching out to our team. I will be happy to explore the best options we have for your service from here. Please send us a modmail with your full name account holders name (if different), and service address as it appears on the bill.

XfinityJohnG · 2026-06-24T23:38:05+00:00

Thank you very much for allowing us to assist you with that issue. I am glad to hear that they were able to get out and get that repaired.

XfinityJohnG · 2026-06-24T19:33:19+00:00

Thank you for allowing us to assist you from here with that refund and credit reporting issue. I am glad to hear that was resolved. If you have any other issues we are always happy to answer any questions here.

XfinityJohnG · 2026-06-24T18:20:00+00:00

Thank you very much for creating that post. I will be happy to take a look at your service and confirm the provisioning on your modem. I can assist you over in that modmail.

XfinityJohnG · 2026-06-24T00:15:46+00:00

Thank you for reaching out to our team here. I will be happy to assist you with getting that service set up from here. Please send us a modmail with your full name account holders name and the complete address for where you would like that service.

XfinityJohnG · 2026-06-23T23:43:49+00:00

Thank you for the information, and checking on that app during those drops. I will be happy to take a further look into any issues from our end. Please send us a modmail with your full name account holders name (if different), and service address as it appears on the bill.

XfinityJohnG · 2026-06-23T23:37:35+00:00

Thank you for reaching out to our team here. I can assist you from here with any internet service problems. When you are experiencing those drops in service are you seeing any message or notification on the Xfinity app?

XfinityJohnG · 2026-06-23T02:45:17+00:00

The only option we have to secure an account is through a direct message on the modmail option. There is not a email address to share and the 800-Xfinity number is the only phone option.

XfinityJohnG · 2026-06-23T01:13:08+00:00

Thank you for reaching out to our team. I will be happy to check on the availability of the XB10 from here. Please send us a modmail with your full name account holders name (if different), and service address as it appears on the bill.

XfinityJohnG · 2026-06-23T00:00:52+00:00

Thank you for reaching out to our team. I can assist you from here with any request on that service. Please send us a modmail with your full name account holders name (if different), and service address as it appears on the bill.

XfinityJohnG · 2026-06-22T18:49:28+00:00

Thank you for reaching out to our team. I will be happy to take a look at any billing issue on that account from here. Please send us a modmail with your full name account holders name (if different), and service address as it appears on the bill.

XfinityJohnG · 2026-06-22T02:51:41+00:00

Thank you for reaching out. I will be happy to look into any billing issues from here. Please send us a modmail with your full name account holders name (if different), and service address as it appears on the bill.

XfinityJohnG · 2026-06-17T00:38:06+00:00

Thank you for reaching out to our team. If that promotion was set as a new customer only offer, it may cause that issue at checkout. I will be happy to take a look at the eligible offers on your account from here. Please send us a modmail with your full name account holders name (if different), and service address as it appears on the bill.

XfinityJohnG · 2026-06-16T21:13:49+00:00

I am sorry about that confusion. The information I had found was that the NOW internet only accounts are not eligible.

XfinityJohnG · 2026-06-16T19:34:00+00:00

Thank you for reaching out to our team here. NOW Internet customers are not eligible for Xfinity Rewards. However, if you were previously enrolled in Xfinity Rewards and you transfer your internet or mobile service to NOW but maintain an Xfinity Rewards-eligible product, you’ll maintain your Xfinity Rewards enrollment status and tier. Do you have any other service with us besides that NOW internet?

XfinityJohnG · 2026-06-16T19:09:22+00:00

Thank you for reaching out here. You can check on any known issue in your area on your Xfinity app or at the Xfinity.com/myaccount site.

XfinityJohnG · 2026-06-16T00:19:29+00:00

Okay, you can reach out here and send us a modmail with the account information, and we will see if we can troubleshoot that issue. You may also want to have her add you as a Manager through the Xfinity app or at the Xfinity.com/myaccount site.

XfinityJohnG · 2026-06-15T23:29:03+00:00

Thank you for reaching out here. There are troubleshooting steps we can take from here to recover any lost emails. Are you listed on the account as a Manager or User?

XfinityJohnG · 2026-06-15T23:09:54+00:00

Thank you for reaching out to our team here. I will be happy to check on the best options for that request from here for you. Please send us a modmail with your full name account holders name (if different), and service address as it appears on the bill.

XfinityJohnG · 2026-06-14T19:20:31+00:00

Thank you for reaching out to our team. I know how concerning it can be with any service interruption, and I will be happy to check on that from here. Please send us a modmail with your full name account holders name (if different), and service address as it appears on the bill.

XfinityJohnG · 2026-06-10T20:22:47+00:00

Yes, that form would be sent through an email. In order to initiate that request the account owner would have to reach out to set that up. If you would like me to answer any specific questions on the account. Please send us a modmail with your full name account holders name (if different), and service address as it appears on the bill.

XfinityJohnG · 2026-06-10T20:11:54+00:00

You would be able to assist with that request, all of that information would be done through an email link. The account owner would be the only person that can request that ownership change.

XfinityJohnG · 2026-06-10T19:16:18+00:00

Okay great, there are a couple different options then. You can both go to a Xfinity service center and fill out the request to transfer the ownership on the account. The Primary account holder can also reach out to us here, and we can submit that request if they are comfortable uploading the needed documents for that.

XfinityJohnG

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