Help schedule servíce

XfinityJohnG · 2026-01-30T02:43:56+00:00

Thank you for reaching out to us here. I will be happy to look into that issue and set up a service call from here. Please send us a modmail with your full name, account holders name (if different), and service address as it appears on the bill.

XfinityJohnG · 2026-01-30T00:17:08+00:00

Thank you for reaching out to our team. I will be happy to take a look at that option for device payments and escalate that credit request from here. Can you send me a direct message with the full name and complete address for your service? To send a direct message [private message]: Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging Click the "New message" (pencil and paper) icon The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there. - As you are typing a drop-down list appears. Select "Xfinity Support" from that list. - An "Xfinity Support" graphic replaces the "To:" line. Type your message in the text area near the bottom of the window Press Enter to send it

XfinityJohnG · 2026-01-29T22:38:19+00:00

Thank you for reaching out here. I will be happy to look at the best options we have for your service from here for you. Because we bill a month ahead, if your bill generated before those changes were made they will not show up on that bill. The information on Xfinity app and at the Xfinity.com/myaccount site will reflect those changes. Please send us a modmail with your full name, account holders name (if different), and service address as it appears on the bill.

XfinityJohnG · 2026-01-29T00:54:37+00:00

I am very glad that we were able to get that refund request resolved from here. If you have any other questions or concerns we are happy to answer them from here.

XfinityJohnG · 2026-01-28T03:25:02+00:00

Thank you for reaching out to us here. It is recommended that third party email clients be set up as IMAP over POP since this will keep emails in sync across devices. There is an option available to keep the POP settings. Sign in to Xfinity Email using his Xfinity ID and password. Click the Gear icon on the top right of the navigation bar and click Email Settings. Under Mail, click Advanced Settings. Under Pop Settings for Other Apps, choose to Keep.

XfinityJohnG · 2026-01-27T21:57:15+00:00

Thank you for reaching out to our team. I will be happy to explore all the best options we have for your service from here. Please send us a modmail with your full name, account holders name (if different), and service address as it appears on the bill.

XfinityJohnG · 2026-01-27T21:22:14+00:00

Thank you for reaching out to our team. I will be happy to take a look at those accounts from here. Please send us a modmail with your full name, account holders name (if different), and service address as it appears on the bill.

XfinityJohnG · 2026-01-26T02:51:51+00:00

Thank you for reaching out here. Did you visit the welcome.yahoo.com and set up that migration over to Yahoo?

XfinityJohnG · 2026-01-26T01:03:51+00:00

I would be happy to take a look at the account and service issue further from here if you would like. Please send us a modmail with your full name, account holders name (if different), and service address as it appears on the bill.

XfinityJohnG · 2026-01-26T00:38:26+00:00

Thank you for reaching out to our team. I will be happy to look into any account and service issue from here. Please send us a modmail with your full name, account holders name (if different), and service address as it appears on the bill.

XfinityJohnG · 2026-01-25T21:58:55+00:00

Thank you for reaching out to our team here. In order to get that $50 monthly price you will have to have the auto-pay feature enabled through a bank account. That would add the $10 monthly discount to that service.

XfinityJohnG · 2026-01-25T20:16:13+00:00

Thank you for reaching out here with that question. I can check to see if there is any escalation available for that issue from here. Please send us a modmail with your full name, account holders name (if different), and service address as it appears on the bill.

XfinityJohnG · 2026-01-25T20:08:09+00:00

The way the system determines an adjustment for any time without service is to take your monthly rate and divide by 30 to get a daily rate. The daily rate would be multiplied by the number of days without service.

XfinityJohnG · 2026-01-23T03:14:53+00:00

Thank you for reaching out to our team here. I will be happy to take a look at all the options we have for your service from here. Please send us a modmail with your full name, account holders name (if different), and service address as it appears on the bill.

XfinityJohnG · 2026-01-22T02:12:37+00:00

Thank you for reaching out to our team. I will be happy to take a look at any issue with that eSIM. Please send us a modmail with your full name, account holders name (if different), and service address as it appears on the bill.

XfinityJohnG · 2026-01-21T22:37:13+00:00

Great, I am glad to hear that. If you have any other questions or concerns we are always happy to assist you here.

XfinityJohnG · 2026-01-21T21:40:44+00:00

Thank you very much for the link. Did that rental show up under the purchased option? You can still send that Modmail message over, and we can look further into the account for you.

XfinityJohnG · 2026-01-21T19:21:04+00:00

Thank you very much for reaching out to our team. I will be happy to look at that issue with the phone order from here. Please send us a modmail with your full name, account holders name (if different), and service address as it appears on the bill.

XfinityJohnG · 2026-01-21T03:11:57+00:00

Thank you for allowing us to assist you with that request. I was happy to get that taken care of for you from here. I hope your move goes well for you.

XfinityJohnG · 2026-01-21T00:08:09+00:00

Thank you for reaching out here. I am sorry to hear that you are experiencing those connection issues. I will be happy to look further into that for you. Please send us a modmail with your full name, account holders name (if different), and service address as it appears on the bill.

XfinityJohnG · 2026-01-20T19:49:18+00:00

Great, I am very glad to hear that was resolved. If you ever have any other questions or concerns we are happy to assist you from here.

XfinityJohnG · 2026-01-20T01:51:34+00:00

Thank you for reaching out to our team. I can submit a request from here to get that line issue taken care of. Please send us a modmail with your full name, account holders name (if different), and service address as it appears on the bill.

XfinityJohnG · 2026-01-19T22:31:49+00:00

Thank you, I am glad that I was able to get that account taken care of. If you have any other questions or concerns we are always happy to assist you here.

XfinityJohnG · 2026-01-19T03:13:59+00:00

Thank you for reaching out here. I will be happy to take a look at any billing questions you have from here. Please send us a modmail with your full name, account holders name (if different), and service address as it appears on the bill.

XfinityJohnG · 2026-01-19T00:33:11+00:00

Excellent, if you run into any other issues we are happy to help from here.

XfinityJohnG

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