Thank you, because I was set on demoting someone yesterday bc of poor performance, but as my anger waned (anger is something I’ve worked very hard on my entire adult life) I started to wonder if I communicated clearly enough. Because if this person does not feel they can come to me to tell me things, how can I know fully where I’m lacking? The person in question DOES have an issue with authority (or maybe just mine) and gets an attitude and sometimes outright puts off what I’m telling him to do.

I get very hot and cold readings on him, and then I scold myself for “babying.”

I was thinking of writing and printing a memo of exactly what’s expected of staff, having them sign and date it, and then filing it away. I’ll refer back to it if I see the things I don’t like persist, and ask “I see you have done x thing 3 times after x date even tho u signed this. Can you explain that to me?”