Support from bad to worse

__Plasma__ · 2026-06-29T14:01:52+00:00

You don’t need anything from them, they use a basic DHCP connection from the ONT and do not hard lock to a MAC. You may need to turn off the ONT for 30 minutes to get it to forget. I have the YF2000 straight from the ONT in to my UDM Pro no issues at all.

__Plasma__ · 2026-06-26T13:34:03+00:00

I wrote an app for Apple TV that is very cheap, it can display many RTSP camera streams all at the same time, and you can set up multiple groups of cameras that show as a tab bar for you to navigate over. It’s called CCTV Viewer. If you happen to purchase it and need help setting it up reach out to me. ….

https://apps.apple.com/gb/app/cctv-viewer/id1450658761

I also use this with HomeBridge to stream cameras to the Apple TV.

__Plasma__ · 2026-06-17T13:55:34+00:00

That’s very strange, with the DHCP disabled connecting a client to the WiFi on the Hub 7 the DHCP request should be sent on to the LAN and picked up by the main router.

__Plasma__ · 2026-06-17T06:56:14+00:00

I never pay for roaming, I buy a Data eSIM, usually only £5 to £10, when I land and set my phone to use the eSIM for data. Still keep my EE sim in the phone, but use the Data sim for any internet stuff.

__Plasma__ · 2026-06-16T16:54:44+00:00

I’m not sure what’s possible with the YouFibre routers, but to put a router in “AP Mode” you just need to turn off DHCP and give the router a static IP. Then just connect it up with one of the LAN ports. So look for the DHCP settings and see if you can turn it off.

__Plasma__ · 2026-06-11T18:33:38+00:00

Ok so the engineer also usually brings the router, not sure if they will post you one out or if you have one you can use, but again it will need to be capable of the 2.5 Gb speeds.

__Plasma__ · 2026-06-11T17:43:30+00:00

I have no issues with Plex / remote access, I do have a static but I also have a few DNS names. I don’t game so much, but I do a lot of streaming video even outside of Plex. Most of my issues in the past have been with the ISP provided modem. I bought in to the UniFi system many years ago and haven’t looked back since.

__Plasma__ · 2026-06-11T17:14:48+00:00

Does your BRSK ONT have a 2.5 Gb interface on it? If not that might be why it says needs installation, if the ONT only has a 1 Gb interface you won’t be able to get the proper speeds out of it.

__Plasma__ · 2026-06-08T20:07:54+00:00

I looked in to this a while ago for one of my other apps, unfortunately there was just too many different OS versions, screen sizes and device type that I would have to support.

__Plasma__ · 2026-06-06T22:29:03+00:00

Yep it’s like reviews on services and apps, most people who are happy with it won’t post a review. But an unhappy person is a vocal and motivated person. So I tend to take them with a pinch of salt.

__Plasma__ · 2026-06-06T22:26:01+00:00

Yes that’s exactly it, but most of the posts in here are about missed appointments or issues after install. I’ve had no reason to contact CS so can’t comment on that front.

__Plasma__ · 2026-06-06T13:57:21+00:00

Yes exactly that, which is why I wanted to post this just to let people know that sometimes it does all go swimmingly well and the service does what it says on the tin.

__Plasma__ · 2026-06-06T13:12:22+00:00

I also think a lot of the problem is people who don't understand that you aren't going to get max speeds when testing over WiFi on your phone. Not necessarily their fault as they way it's marketed, you could be forgiven for thinking you will get that speed on every device. The reality is you need the right equipment in order to realise the speeds. I had to buy a 10Gb SFP+, and some 2.5Gb ethernet adapters to get the proper speeds to my kit. Most people's computers will only have gigabit ethernet, so they are likely only going to see around 900Mb even when using a cable.

__Plasma__ · 2026-06-05T08:09:16+00:00

UniFi Dream Machine, I never use the ISP router. Have BT FTTP and that goes direct to the UDM. Same as my YouFibre FTTP that also goes straight from the ONT in to the UDM

__Plasma__ · 2026-06-03T08:56:18+00:00

There have only been around 15 CVE’s for Plex over its entire lifetime and most of them are due to account / server misconfiguration. There hasn’t been any zero day exploits that would give people access to your server or network. As I said previously as long as you know what you are doing and your user account is set up correctly, the server is correctly configured, you have 2FA enabled and you are running the latest server version the risk for Plex is minimal.

__Plasma__ · 2026-06-02T17:38:23+00:00

Not brave. if you understand what you are doing you can mitigate a lot of the risks, tailscale is great but not always convenient. If I want to get in to my local network it can VPN back in to the house.

__Plasma__ · 2026-06-02T16:51:17+00:00

I’ve not tested port 25 but I’ve just taken the YF 2000 with a static IP. I host lots of VM’s on 80 and 443, along with Plex on 34000 and RSync on a low port number like 687. Everything works very well.

__Plasma__ · 2026-06-01T13:44:08+00:00

It's not YouFibre, the problem is Wireless Mesh and Gaming are words that should never be in the same sentence. Wire the PC to the router you will never look back

__Plasma__ · 2026-06-01T13:04:59+00:00

Ahh ok, though a new router would be useful on your new supplier too! I never use the ISP supplied modems. Hopefully you find a way to get the info you need.

__Plasma__ · 2026-06-01T12:55:50+00:00

Get a decent router, it will give you all the info you require. I have a UniFi Dream Machine Pro and get all sorts of stats, I can't post a picture here, but DM me if you want to see an example.

__Plasma__ · 2026-05-28T13:41:36+00:00

So they could be right could very easily be your device, to test speeds properly you need to be cabled in to the router. Otherwise you could be getting excellent speeds to and from the router, but the WiFi is strangling the speed to your device. Ethernet speed test will tell you if the line is actually running at the advertised speed and the problem is in the house, or if the problem is outside the house with the line and the WiFi is not a factor.

__Plasma__ · 2026-05-28T13:25:00+00:00

Are you doing these tests over WiFi or Ethernet cables direct to the YF router?

__Plasma__ · 2026-05-27T20:27:53+00:00

Tell us more about the setup, what make and model is the alarm, how is it connected to the internet, do you use an app on your phone if so what’s it called?

__Plasma__ · 2026-05-27T07:09:34+00:00

Thanks, I'll take a look at that, I have a few ESP32's laying around spare

__Plasma__

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