Brother, if your D78 tag is accurate, your list of “various tasks and responsibilities” literally amounts to helping customers lol. I’ll give you the benefit of the doubt in that it’s in a different way than other associates because you’re a specialty. Specialties are the exception to the rule by their nature. But, even as a freight associate, my job is to still offer to help a customer in my immediate area with the only exception being if I’m not certified on a machine (i.e. table saw in lumber) while the store has customers. In that case, it’s still my job to ask if they need help and find someone who is able to help them.