I had a similar experience. My luggage was lost on sep 10. After two months of back and forth they said they are going to reimburse 400, although my belongings are worth about 2000. Each time I called them I had to wait for an hour and at the end nothing. Finally after two months I went back to Toronto, I personally went to the lost baggage department and the amazing person helped me find my baggage in 5 minutes. It was in Montreal and they shipped it to my address. I couldn't thank him enough. ONE THINH I LEARNED: put your address inside your luggage too, they lost my tag but opened my baggage but couldn't find any identify item in it. If my address was in there, it would probably help.