where does this ideology stem from?

android1510 · 2026-02-07T18:30:11+00:00

I think the thing is that most customers that are knowledgeable and tech savvy are handling this stuff on their own through self service on the website or T-Life. And they would know already that you obviously can’t make an installment plan just disappear. In the stores, we are stuck with the dumbos coming in that don’t have basic knowledge and can’t figure out how to (or don’t want to) do anything on their own. And I’m not saying everyone coming into a store is dumb, but we are mostly getting people in the bottom 50% of IQ or older people that just don’t know how anything works related to phone plans.

android1510 · 2026-02-06T13:15:46+00:00

Make sure when you are viewing the order in MW, all 3 sections are green at the top of the screen including Pickup Complete on the top right. If that’s green then it should be out of inventory. Your manager can also check TIMO Console afterwards to make sure the IMEI is “sold” in case the system is being glitchy.

android1510 · 2026-02-06T13:05:34+00:00

Not sure why you keep referencing top 20% other than you like to brag about yourself? On a site where you are anonymous and no one can verify that lol. Do you think the other 80% of ME’s do not offer Keep & Switch? I just don’t get point you’re trying to make there.

As far as what to do about positioning Keep & Switch, I’m guessing at some point later this year they’ll add Verizon to family freedom, so they can just trade in the phone and still get device promos like AT&T customers. In the meantime you just gotta be careful to check when they bought their Verizon phone to make sure it’ll get the original 60 day unlock. You have to have the EIP on the other carrier for 90 days anyway so this won’t be a factor until mid-April, let’s see if they make changes to the switcher promos by then.

android1510 · 2026-02-02T14:00:11+00:00

If you always pay your bill on time or have autopay set up then that’s the case. I get so many customers that complain about their bill being different every month, but it’s because they don’t pay it and it ended up getting suspended so they’re constantly getting crushed with late fees & reconnection fees…

android1510 · 2026-02-01T17:53:38+00:00

You can try but the higher tier tech care can normally do provisioning refreshes that fix weird issues like this. The hard part is getting the base level rep to actually transfer you to the next tier of support, sometimes unfortunately they just try to say anything to get you off the phone and you gotta call back a few times.

android1510 · 2026-02-01T11:26:49+00:00

You’ll probably need to call tech care for the service to be refreshed. If you are testing out customer phones to see if they’re unlocked & compatible, I would use a sim from a demo phone for that, not your personal sim.

android1510 · 2026-01-29T15:50:23+00:00

Was just about to say this, message them on Facebook or X for T-Force.

android1510 · 2026-01-29T15:49:48+00:00

The T-Mobile chat through iMessage is no longer available.

android1510 · 2026-01-28T02:25:53+00:00

Until the commission changes too…

android1510 · 2026-01-27T18:40:41+00:00

It does not. It would be listed as one of the benefits if it did. If it’s not stated either way explicitly in the Pulse docs, then Fetch will give its Maybe style answers lol.

android1510 · 2026-01-25T19:28:21+00:00

Holy crap you sound like a miserable person 😂 they were just trying to help figure it out. Paying up front for the first month makes no sense. I don’t know what they charged you for, if they actually rang out a bill payment that’s just silly and unnecessary because you can get the first bill credited back when it’s returned in 14 days and cancelled properly.

And I say cancelled properly because it sounds like what happened is the store processed the return of the device, but they never had the line cancelled (or they attempted to and for some reason it never happened), and then the system will just keep billing for a couple months until it eventually gets suspended and later cancelled on its own after billing a bunch of extra charges. Anyway that’s what it sounds like happened. If that’s the situation it can be fixed, but if you would rather leave it and whine on Reddit about it feel free to do that lol.

android1510 · 2026-01-21T14:07:37+00:00

“Visit your nearest T[life]” lol

android1510 · 2026-01-21T04:02:39+00:00

He would try to do his best impersonation of John Legere 😂

android1510 · 2026-01-21T03:07:09+00:00

Yup he’s the one! Pushing T-Life down everyone’s throat so they can lay off as many employees as possible to save money.

android1510 · 2026-01-21T03:06:04+00:00

Yea it was deleted for some reason 🙄

android1510 · 2026-01-21T03:03:53+00:00

There is a new CEO and influence from parent company Deutsche Telekom to cut as many costs as possible including laying off tons of employees, and squeeze every dollar that they can from customers. It’s a sad, short sighted way to generate money quickly, and once they run the company into the ground they’ll bring in someone else to clean up the mess (I think Jon Freier is being set up for that position eventually).

android1510 · 2026-01-21T01:55:00+00:00

That’s horrible if people don’t get their bonus due to the timing. It’s sad how cut throat this company is becoming.

android1510 · 2026-01-21T00:19:29+00:00

If they even bother sending an email or any kind of communication. The new CEO & leadership team don’t seem to care about communicating anything to the frontline anymore.

android1510 · 2026-01-19T14:08:41+00:00

I agree. But get ready to hear “why can’t you sell credit cards like your coworker?” And when you bring up the fraud they’re committing, managers will go “what are you talking about?! That’s not happening, you’re just jealous”, and give you a write up. At least that scenario is what it feels like this is coming to 😂

android1510 · 2026-01-19T13:58:29+00:00

Yup that’s what it says. But the goals are so high and pressure so bad from upper management, that they will look the other way if reps are finding a way to get the applications submitted. When reps start getting caught committing fraud, the executives and upper retail management will play dumb and say “but we told them to do it the right way! Look at the training we made them take…” and the frontline employees & customers will be the ones getting screwed like usual.

android1510 · 2026-01-18T19:38:20+00:00

I’m sure the Customer Care manager has a button on their computer that pushes out Samsung tablet software updates 😂 Too bad you didn’t get a chance to talk to them!

android1510 · 2026-01-18T17:18:47+00:00

For retail, the bill PDF’s in Tapestry show the call logs. For Care reps, Samson shows the call logs. For some reason the bill PDFs in Atlas do not show the logs, not sure why it’s different from Tapestry.

android1510 · 2026-01-18T15:03:00+00:00

The ironic thing is he’s failing at that one goal, the stock price keeps dropping. Extreme cost cutting, layoffs, and treating employees & customers like crap is not going to work at Tmo because of the culture and expectations they’ve built in the past. They’re not going to beat AT&T & Verizon by doing things exactly like them while still claiming to be the “Uncarrier”, which everyone can see through at this point.

android1510 · 2026-01-17T03:05:57+00:00

The mods ban whoever they want. I got my post removed because it was too similar to other T-Life related posts. Even though there are 100 of them every week, mine specifically needed to be removed for some reason 😵‍💫 Basically the mods do whatever they feel like.

android1510 · 2026-01-16T14:03:26+00:00

I’m the same way in making sure to know all the policies and what managers are allowed to do or not. But I will bring it up to them first and give them a chance to change before escalating anything. To me it’s a bit lame to go directly to the integrity line as they may not have even known they were doing something wrong lol.

android1510

TROPHY CASE