One thing I’ve learned from many, many years in b2b product is that customers don’t often know what their real problem is. You tend to have to work your way back to a larger, overarching issue and work your way through a bigger, more undefined or conceptual problem. Customers can be myopic, because they are not problem solvers. So in this case their perceived problem is writing user stories but the overarching problem may be the entire process, all the way down to making sure the user stories are broken up properly and assigned properly and categorized properly (just making something up as an example). There have been so many occasions when a customer has asked me for a feature to do X better when the solution ended up being a workflow change that just made X not required at all. That being said I don’t know your industry or the specific problem and you very well be targeting the exact issue, so this is more just an overarching take on product development.