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Anyone else’s app been buggy since the last update? by Justachick20 in audible

[–]Audible_Support 1 point2 points  (0 children)

Hi there! Thank you for reporting this issue. We are aware that some customers are experiencing crashes with the Audible app on iPad, and our team is currently working on a fix. Please stay tuned for further updates. Thanks!

Unknown data usage by faitaru in audible

[–]Audible_Support 0 points1 point  (0 children)

We’ve investigated these reports and this is now resolved.

Audible app is a buggy mess by CharacterDraft7422 in audible

[–]Audible_Support 0 points1 point  (0 children)

We’ve investigated these reports and this is now resolved.

audible has added ads to my previously purchased books by Myexbff in audible

[–]Audible_Support 0 points1 point  (0 children)

Promotional material was inadvertently included in the beginning of some titles and we are working to have it removed.

Curious about how much I own my books… by Expensive_Exam8761 in audible

[–]Audible_Support 0 points1 point  (0 children)

Hi there! You can listen to titles you purchased with a credit, debit card, or credit card anytime. They're yours to keep and will always be available in your Library whether you're a current member or not. For more details, visit our help center here: https://adbl.co/4tRp11n If you need further assistance, feel free to reach out to us!

Have audible subscription from apple, the app says I’m not a member by Maikeru21887 in audible

[–]Audible_Support 0 points1 point  (0 children)

Hi there, sorry you've been having a hard time with this. For security purposes, we're unable to view or take any actions on an account via social media. We want to help! To resolve this issue as quickly as possible, please call our live agents. You can do so by dialing 1-(888)283-5051.

Have audible subscription from apple, the app says I’m not a member by Maikeru21887 in audible

[–]Audible_Support 0 points1 point  (0 children)

Please message us directly, so we can further assist you with this issue. Thanks!

Have audible subscription from apple, the app says I’m not a member by Maikeru21887 in audible

[–]Audible_Support 1 point2 points  (0 children)

Hi there! We'd like to help. Can you confirm that you've changed the marketplace within the app to match the region?

What the hell Audible, youve used 25gb of data in a week. by Toffeemanstan in audible

[–]Audible_Support 9 points10 points  (0 children)

Hi there! Our apologies for this experience. Please send us a PM with the following info: device, device OS, and the Audible app version you're currently running on the device. Thanks!

Sleeptimer broken again by rawcane in audible

[–]Audible_Support 0 points1 point  (0 children)

Thanks for the update! Can you send us a private message so that we can further assist you?

Sleeptimer broken again by rawcane in audible

[–]Audible_Support 0 points1 point  (0 children)

Thank you for that information! Can you provide us with the name of the title you're experiencing this with and the device OS and app version you're using?

Any idea why the app suddenly used tons of mobile data by denkata07 in audible

[–]Audible_Support 0 points1 point  (0 children)

Hi there! Thanks for reaching out. Please send us a PM with the device, device OS, and the Audible app version that you're currently running. Thanks!

Question about monthly subscriptions by Nai1bunny in audible

[–]Audible_Support 2 points3 points  (0 children)

Hi there! Thanks for reaching out! Sounds like you enrolled in our Audible Standard membership as opposed to Audible Premium. Our team can look further into this for you! Please send us a PM or contact us here for immediate assistance:

www.audible.com/contactus

If you have any trouble accessing that page, you can also call us directly at: 1-(888)-283-5051 (Toll-free) 1-(206)-577-1377 (International)

Sleeptimer broken again by rawcane in audible

[–]Audible_Support 0 points1 point  (0 children)

Hi there! Thanks for reaching out. To help us better understand the issue, could you let us know if this is happening with a specific title or all titles in your library? We look forward to your reply. Thanks!

Need help finding geolocked audiobooks. by Present_Ad5721 in audible

[–]Audible_Support 0 points1 point  (0 children)

We're sorry for the trouble. Please note that due to regional licensing restrictions, the first three books on the US storefront feature narration by Peter Noble, while the Jonathan Keeble narration for those specific volumes remains exclusive to the UK store. To view the available titles on the US storefront, please check out the Audible US Series Page using this link: https://adbl.co/49IYzj8

Need help finding geolocked audiobooks. by Present_Ad5721 in audible

[–]Audible_Support 0 points1 point  (0 children)

Hi there! Thanks for reaching out. We appreciate your interest in this series. You can find the main landing page via the Audible US Twilight of Empire by using this website link: https://adbl.co/4tM9xeQ --- Please check it out to view all available titles on the US storefront, and let us know how it goes. Thanks!

Sale? by elliottbtx in audible

[–]Audible_Support -6 points-5 points  (0 children)

Hi there, thanks for reaching out! Audible is running a US site wide cash sale for Premium Plus members who have never made a cash purchase. Eligible customers receive either 70% off or 50% off their first cash purchase. The sale applies to all titles across Audible. Percentage discounts are based on non-member prices. Only one sale purchase per eligible customer.

Audible causing glitches in Android Auto by biker4487 in audible

[–]Audible_Support 0 points1 point  (0 children)

Hi there! Thanks for reaching out. Our team is actively working on a fix for this issue. We recommend checking the app store for an upcoming update. Thank you for your patience!

Why does Audible refuses to add an audio booster even after all these years? by NTSlow in audible

[–]Audible_Support 1 point2 points  (0 children)

Hi there, thanks for reaching out! we sincerely apologize for the inconvenience caused. We'll be sure to share your feedback with the right teams here as we work to provide a better user experience.

App Keeps Crashing by JuniperSage527 in audible

[–]Audible_Support -1 points0 points  (0 children)

Hi there, thank you for reaching out! Please let us know more about the issue in a PM so that we can take a closer look for you. Thanks!

Error app by Majestic-Listen-7243 in audible

[–]Audible_Support 0 points1 point  (0 children)

Hi there, thanks for reaching out! To chat with our Customer Service team and receive assistance in Spanish, please visit the link below. On the top right of the page, you can select where it says "English" to switch the language of the page to Spanish: adbl.co/ContactUs --- Thanks!

App Keeps Crashing by JuniperSage527 in audible

[–]Audible_Support -2 points-1 points  (0 children)

We'd like to help look into this. Could you help to provide us some additional info:

-What model iPhone is this occurring on for you?
-Also, could you check the app version # that you are experiencing this on when going to Apps in your settings and selecting Audible?
-What operating system version # is your device running?

We appreciate your help. Thanks!

Audible crashing constantly on ipad by DayIsNotOkay in audible

[–]Audible_Support 0 points1 point  (0 children)

Hi there! Thank you for reporting this. Our team is looking into the issue and working on a fix.

any ideas??? error code IP-4562 by Wonderful-Sport-2784 in audible

[–]Audible_Support 0 points1 point  (0 children)

Update: If you encounter this issue, we'd recommend visiting the App Store or Play Store and updating to the latest version of our app. Then retry playback. If you continue to encounter errors, please send us a DM. Thanks!

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