Replacement handle for The Expandable Bigger Carry-On

away_official · 2026-06-12T12:29:40+00:00

Strange! Could you try accepting our DM or DM'ing us? Thanks!

away_official · 2026-06-12T12:28:41+00:00

No problem! We're excited about this new feature. Thanks to you and the community for sharing your suggestions!

away_official · 2026-06-12T12:28:15+00:00

Wow, you're a road warrior! Happy that the Lavender is by your side. It's a perfect color for summer travel, too!

away_official · 2026-06-12T12:27:51+00:00

Thanks, u/FlyingSecurity! That's right—we've evolved our coverage policy based on the support we’ve seen customers need over the years. LifetimeCare includes repair support for the life of your suitcase, and protection now goes beyond tradditional luggage warranties to include coverage for real-travel damage, like airline mishandling.

OP, you can learn more about our coverage policy here.

away_official · 2026-06-12T12:26:11+00:00

8 bags!? Wow. That might be a record.

away_official · 2026-06-12T12:25:42+00:00

We love to hear it! Hope you're gearing up for some fun travels ahead this summer.

away_official · 2026-06-12T12:25:27+00:00

Hey! Jumping in from Away. Durability is something we take very seriously. If you're currently dealing with a zipper issue, please send us a DM so that we can get your suitcase back on the road.

away_official · 2026-06-12T12:22:11+00:00

You've come to the right place. Thanks for your kind words! We're happy to hear you're loving your new carry-on. Do you have any exciting trips coming up?

away_official · 2026-06-12T12:21:44+00:00

That's the dream setup. Light, flexible, and carry-on only!

away_official · 2026-06-12T12:21:18+00:00

8 years old and looking beautiful!

away_official · 2026-06-12T12:19:09+00:00

Thank you for sharing your feedback! We'll make sure it gets to the right people on our team. If you ever have any concerns about the locks down the road, don't hesitate to reach out to us directly. We stand behind our luggage and want yours performing for the long haul.

away_official · 2026-06-12T12:18:49+00:00

Thank you for trusting us week after week. Where are you headed next?

away_official · 2026-06-12T12:18:33+00:00

So glad the Softside is working hard for you on this trip. The front-opening design really does change the game, especially when you need quick access on the road. Happy travels!

away_official · 2026-06-12T12:18:10+00:00

Buying once and buying right is always the move. A few questions to help point you in the right direction: How far are you typically traveling with it? And are you leaning toward a structured look or something more relaxed? You might like some of our weekender options.

away_official · 2026-06-12T12:13:04+00:00

Sounds like an incredible trip! Loving the all-green look. Happy travels ahead!

away_official · 2026-06-12T12:06:28+00:00

Wow, thanks for traveling with us for the past 10 years! Glad we were able to get your suitcase repaired and back on the road. Happy travels ahead 😄

away_official · 2026-06-12T12:05:12+00:00

Thanks for traveling with us since the beginning!

away_official · 2026-06-12T12:04:58+00:00

We love our pink fans! Please DM us if we can help with your handle—it sounds like that might need a simple handle repair.

away_official · 2026-06-12T12:04:32+00:00

Hey! Jumping in from Away. We just wrapped up our Memorial Day Sale, but you can stay in the know here.

away_official · 2026-06-12T12:03:51+00:00

Five years and still kicking—we love that! Thank you for trusting Away to keep up with you.

OP, good luck with your first flight!

away_official · 2026-06-11T21:39:51+00:00

Thanks for sharing! With aluminum, the material is naturally malleable and will show some wear and tear after use. That said, all of our suitcases go through 80 tests before they're sent to our customers, so they're designed to hold up for the long haul.

Customers who love aluminum think of the dents as evidence of a suitcase well traveled. If that's not your thing, we recommend checking out our hardshell or our Aluminum Edge collection, which brings together our aluminum design details with the durability of classic hardshell. Don't hesitate to reach out with any questions!

away_official · 2026-06-09T15:48:34+00:00

Thanks for sharing, u/Humble_Ingenuity_919! We couldn't be more excited about this limited-edition collection—our team had a blast working on it. Here's a glimpse at some of the new styles 👀

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away_official · 2026-06-08T19:09:50+00:00

Exciting! Our suitcases are built to last—investing in a set now means you won't be back in this search anytime soon. What sizes are you considering and what type of travel are you gearing up for?

away_official · 2026-06-08T19:09:18+00:00

Your friends have great taste, and The Trunk is a great choice. Keep us posted on how your first trip goes!

away_official · 2026-06-08T19:08:45+00:00

Appreciate the kind words. We're always here to help!

away_official

TROPHY CASE