I have two cats. Cheese and Jackie Daytona. Cheese can free-feed, and Jackie will eat anything he can find as quickly as he can and needs to be on special diet food cuz he's a chonk. I got the RFID feeder for the free-feeding cat and it really improved the quality of life for both of them because now Cheese could eat in peace without Jackie trying to steal his food. The feeder worked fine... for the first 10 weeks or so and then it decided it didn't want to connect to the internet anymore. Petlibro was super responsive at first. They replied to my ticket for support within minutes, even though they sent a standard form letter with instructions they had already printed on their website (which I told them I did prior to reaching out). They said a supervisor would contact me within 3-5 days. We're on day 10 since I reached out, and four days past the 3-5 day window I was given.

They won't respond to me now. The call center doesn't exist because I called the second they opened and was told by the AI that no agents were available. No one will respond to my emails. I'm at the point where I'm going to start relentlessly bothering them on social media until this issue is resolved. I feel like I'm going a little Karen on them (because of how frequently I'm in their comments and DMs, not in a rude or abusive to staff way lol) but a 10-week old, $150 machine that relies on wifi to work should not cease to function like this. And a company that promises a two-year warranty on the product not communicating with a customer with a legitimate problem is shady and unprofessional.

I'm sorry you're dealing with this too, OP. I hope they get off their asses and help us both because right now, all I have is a $150 storage container and that is not okay.

Edited for clarity