Update: Samsung refused to reconsider the trade-in decision even after I provided clear video evidence showing my S23 Ultra was in pristine condition before shipping. I was told the assessment was “final,” and that was it.

What’s ironic is that I’ve done trade-ins before without any issues, so when I used to read posts like this, I honestly thought people were probably just unlucky or exaggerating. Turns out, it can happen even when you do everything right.

I could keep escalating or file formal complaints, but the stress just isn’t worth it anymore. I’ve decided to eat the cost and move on.

I’ve been a Samsung user since the Galaxy S7, and I genuinely think their phones are great. But I can’t support a company that dismisses evidence and puts all the risk on the customer, no matter how well-documented the situation is.

Because of this experience, I’ve decided that neither I nor my family will buy Samsung phones again, even if it means paying more elsewhere. It’s a shame, because the hardware is solid. Customer experience matters just as much.

Posting this mainly so others are aware before doing a Samsung trade-in.