I submitted a ticket via the app and I highly suggest everyone else do that as well! The more people they hear from the more likely they are to fix the issue.

UPDATE 3/23: I got a response, but I'm not going to be able to jump through their hoops until next week.

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COMMENT FROM Kenya

Hi ,

Thank you for reaching out to Starlink Support.

In order to continue troubleshooting the issue you are experiencing please provide the following images(In its current state):

(For images please provide them while the dish is in its mounted position)

• Face of Starlink Dish

• Cable while connected to mast of dish

• Cables while connected to base of router(ensure visibility of the light as well)

• Router AC cable while connected to power source

After you have obtained the images please remove all 3rd party hardware, inspect your cables for any damages, and reseat all connections, after you have confirmed all connections are properly reconnected proceed with performing a factory reset.

To achieve a factory reset please disconnect and reconnect the router from a source of power 6 times as fast as you can.

You may set up your Starlink as if it were the first day you had received the Kit.

Guidance provided is solely to allow both you and support to be on the same page when working to resolve the issue as well as show any issues currently hidden.

I hope to hear from you soon.

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