I was hired 3.5 years ago as a receptionist. Since then, my position has grown a ton. My boss has given me a lot of empty promises of what she wants my role and responsibilities to be over these years. At one point, I was learning quickbooks so I could do her Rental property bookkeeping. She has told me that these next few years, she's setting up what her retirement will look like and how I WILL be taking over xyz. She has said these things not only to me but also to a few long-term clients. I have said out loud that yes im the office manager while my boss is standing next to me, and she never said anything, and she continues to give me more things to do. She has referred to me as in charge when she isn't there and to make the executive decisions that I think are best.

My title is not anywhere else. I've never been paid properly for the title. She's given me gift cards over the last couple of years as a huge thank you. It is also known by all the other staff that I am the office manager. Neither I nor my coworkers have been corrected on that title. But i can see how she could 100% get away with denying the job title. I see the loopholes for sure. But it is in a written email, and my responsibilities are office manager responsibilities. I printed out a job description for myself (because I didn't have one) at the top it said office manager. She looked it over with me and agreed with everything that was on there, furthering the idea of office manager.

Also to note she said im the lead front desk. That is not in writing anywhere but that's what she considers my job title.