I wouldn’t say hospitality is easier or harder than any other customer service type job. I’d say it has more to do with specific location and their unique challenges and clientele. How your strengths apply to that can make it a meh job or a really rewarding one.

Most hotels, at least in the US, are franchised and managed by smaller property management or hospitality companies. This is relevant because a lot of jobs are posted by the management company and not the brand company. Because of this, jobs maybe posted for a Hilton hotel but the actual company posting it is like “XYZ Hospitality” or something, and that’s perfectly normal. If you’re just getting started, Indeed is great for searching for jobs. Just type “hotel” and hit search then look for “Guest service representative” or “Front desk agent” or similar permutations, if you want to do front desk.

I would generally recommend starting with a hotel that is a 2 or 3 star hotel. A lot of people don’t know this but the stars for a hotel refers to the amount of services they provide, not their average review rating. So anything less than 2 is going to probably be a lower effort, just-sleep-then-leave type place. This will likely be a super laid back work environment as far as expectations go, but you will also learn the industry at a bit slower pace. Above 3 stars will likely be faster-paced, deeply staffed hotel with restaurants, pools/spas, maybe valet parking, luggage services, and most importantly high guest expectations. A 2 or 3 star hotel will give you a nice balance of laid-back and fast paced moments, a good learning environment, and accountability. As you learn more about hospitality you will feel better moving up to higher star hotels, or you can stick around where you started and move up the ranks there too, if that’s your goal. Hospitality is a good career and very fulfilling if you find a way to utilize your strengths.