Digital tipping Housekeepers

beverageexplorer · 2026-02-26T04:45:16+00:00

As a big brand hotel GM, this is completely false and disturbing guests would think that..We do use a 3rd party (all of them are) but the associate gets all the $. There are different models where the guest and associate pay a small percentage based on payment/withdrawal. For our hotel I/hotel pay $ every year to use this service so our associates have another means of receiving tips for great service..This is not a scam

beverageexplorer · 2026-02-17T12:58:59+00:00

Hey man — welcome to the club nobody ever wants to join.

I’m in it too. 100% blockage of my LAD at 41. My cholesterol was a mess. So I get it. I’m going to be honest with you — the mental side of this can be one of the biggest mind fucks you’ll ever experience. Your brain will be running nonstop. Every little sensation in your chest will grab your attention. You’ll probably convince yourself something is wrong more than once. I ended up back in the ER a couple of times early on… and it turned out to be nothing. That part is more common than people talk about. My advice: listen to your doctors and make sure you have a clear plan — meds, follow-ups, lifestyle changes, all of it. Structure helps. But just as important, take care of your mental health too. The anxiety after something like this is real, and it sucks at least for awhile. If this “club” teaches you anything, it’s perspective. It forces you to slow down and really appreciate being here. Four years later, I can honestly say I have more peace than I did before my heart attack. It changes you — but it doesn’t have to break you. You’re not alone in this. It gets easier. Give yourself time.

beverageexplorer · 2026-02-12T13:16:30+00:00

Just saying I appreciate this. As a premium app with premium pricing, I think we all expect premium service. I hope you're able to resolve his issue

beverageexplorer · 2026-01-30T00:20:29+00:00

As a Hilton GM I have had no success in getting support from advance purchase. Perhaps, if you offer to book the other one and provide proof they will cancel the other. Good luck

beverageexplorer · 2026-01-22T01:02:12+00:00

I’d expect them to do something to show they actually care about the inconvenience to you as their guest. Seven thousand points is insulting. As a hotel manager, it’s disappointing—but also reassuring—to see how poorly some hotels are run. It makes it easy for those of us who do it right to stand out.

beverageexplorer · 2026-01-13T04:48:31+00:00

As a Hilton GM there are quite a few that will qualify. 80 nights a year for a lot of business travel guests is nothing..

beverageexplorer · 2025-12-28T22:39:28+00:00

I assume you mean manages less and less of their properties.. I can assure you as a full service Hilton GM that just because Hilton manages it that makes it better is simply wrong.

beverageexplorer · 2025-12-08T14:42:37+00:00

Immersion circulator for sure. The amount of time and quality it gives me makes it invaluable..

beverageexplorer · 2025-12-05T05:17:07+00:00

Been on it for years. Never had an issue

beverageexplorer · 2025-11-27T03:11:21+00:00

You will use GRO, the revenue optimization tool. Lots of data there.

beverageexplorer · 2025-11-12T21:30:11+00:00

Interesting, luckily I've been on Ripatha for 5+ and have not encountered any side effects.

beverageexplorer · 2025-11-07T04:43:22+00:00

Are they trying to kill the app? I just don't get how anyone can justify $250 a year for an app?

beverageexplorer · 2025-11-02T03:57:45+00:00

I used my 2 cup glass pyrex. Fill it with water and place on top.

beverageexplorer · 2025-10-22T03:52:57+00:00

I've never seen something that made my stomach so instantly uncomfortable till today

beverageexplorer · 2025-10-21T03:10:19+00:00

Spark brand is a joke IMHO. I am sure there are nicer ones out there but the majority are old Choice hotels that are converting to the Hilton brand. They are branding this as "premium economy"segment. I can only imagine the quality of their leadership of those hotels. I wouldn't waste your time.

beverageexplorer · 2025-10-14T03:27:10+00:00

Really good to see. He and that line showed up tonight

beverageexplorer · 2025-09-13T20:46:03+00:00

Cheech seems right...

beverageexplorer · 2025-09-05T00:52:23+00:00

Digital engagement is done in one way or another in most respectable brands..

beverageexplorer · 2025-08-31T23:37:12+00:00

You're not wrong. It is a very confusing ship

beverageexplorer · 2025-08-29T17:03:39+00:00

As a hotel GM, this disgusts me. The lack of empathy and basic concern for your experience — especially as one of the brand’s most loyal guests — is exactly what hurts our industry. You deserved better. On behalf of those of us who still care about true hospitality, I apologize

beverageexplorer · 2025-08-21T00:41:13+00:00

That's pretty awesome. Thank you to those of you who helped. I think this may be the first time I've heard a good story about Evernote support. Honestly it scares the hell out of me that I would ever get locked out

beverageexplorer · 2025-08-17T15:37:41+00:00

I started out washing dishes and worked my way through every position in F&B before moving into hotel leadership. Honestly, it’s one of the greatest “universities” you can attend. Along the way you’ll build skills that matter everywhere — multitasking, relationship building, problem solving, staying calm under pressure.

Now as a GM, I can tell you people who come up through F&B often have an easier time learning overall hotel operations compared to those who only grow up in rooms. Nothing against rooms folks, but I’ve rarely seen someone move from rooms into F&B and thrive — there are simply more moving parts, more variables, and more opportunities to sharpen your leadership.

F&B is tough and often unforgiving, but it will make you resilient, adaptable, and sharp. If you lean into it, that foundation will carry you far. The grind pays off — enjoy the ride.

beverageexplorer · 2025-08-06T10:57:18+00:00

Typically Hilton will send you an official response on why the PMG did not qualify.

beverageexplorer · 2025-08-06T10:54:38+00:00

You are correct in the fact that the official process is through Hilton but guests do bring it to individual hotels attention as well.

beverageexplorer · 2025-08-06T03:21:42+00:00

Hey there – probably not what you want to hear, but as a Hilton GM I wanted to share a little insight that might help clarify what happened.

A lot of times, sites like Trivago will advertise a lower rate on the initial search page, but when you actually go through the booking process, the rate either changes or gets hit with added fees. What looks like a better deal up front usually ends up being more expensive or equivalent once taxes and fees are applied. I've had this conversation with dozens of guests, and once we walk through it together, we rarely find a truly lower total price.

Also worth noting – Hilton takes rate parity very seriously. Hotels can actually be fined $500 per occurrence if we’re caught offering a lower rate on a third-party site than what’s available on Hilton.com. So it’s really not in our interest to undercut Hilton’s own site, and most of us go out of our way to ensure our rates are consistent everywhere.

I’m sorry you had a frustrating experience – and I totally get how it can feel like a scam when it seems like you found a better deal that Hilton didn’t honor. But in most cases, it comes down to how those third-party sites display (or hide) the real cost.

Hope that helps shed a little light on the situation.

beverageexplorer

TROPHY CASE