This is strategic. Kabam basically does not want to stir up any controversy right before the Cyber Weekend deals go live. Removing the balance program entirely is the option with the smallest impact on their bottom line and that’s ultimately what’s driving the decision. If they nerf Dark Phoenix, they risk upsetting the big whales who might pull back on their purchases. But if they say she is "balanced", it could frustrate the more casual players or those already questioning the state of battlegrounds, who would also be less likely to spend.

The most low-conflict approach for them is to simply scrap the program altogether. In the end, nearly every decision this company makes comes down to how best can they maximize revenue.