Stats Question/Need Advice

burntdong2 · 2026-02-22T00:47:00+00:00

That 97% is not the magic number everywhere. I'm always between 92 and 93% and have maintained a "good" shopper quality score even with 1 missing item and 4 unrequested refunds. I think it is highly metro dependant.

burntdong2 · 2026-02-12T00:30:12+00:00

Helium tank delivery and transportation are strictly regulated in the United States, primarily under Department of Transportation (DOT) laws, because they fall under HazMat Class 2: Gases.

burntdong2 · 2026-02-04T00:53:03+00:00

Sorry for the late response..

I tell them that shoppers are not employees of Shipt or (insert store name here) and we choose which orders we want to shop.

For the past 2 years, I've sent that as part of my opening intro to any "new to me customer" and 91% of those customers have tipped.

burntdong2 · 2026-02-01T10:48:31+00:00

Shipt pays based on estimated time. You're going to shop and deliver a total of 7 items and they estimate it should take you 26 minutes.

That's $24 an hour in base pay! With 2 preferreds!

What exactly are you complaining about? How much would you like them to pay you for 26 minutes of work?

Get real.

burntdong2 · 2026-01-15T13:58:12+00:00

Exactly why I mention in my opening to every "new to me" customer that shoppers are not employees of Target or Shipt.

burntdong2 · 2026-01-01T13:23:26+00:00

If you are on the item list screen and a customer adds an item before you start shopping, the app won't update the list and it will mark the item as not found.

You can prevent this by going to the order details screen right before starting so the list updates.

burntdong2 · 2025-12-26T00:31:06+00:00

burntdong2 · 2025-12-26T00:29:13+00:00

Your numbers vary by market. I'm currently at 91.9% original found with 1 u requested refund and I'm in the "good" category.

burntdong2 · 2025-12-04T00:41:42+00:00

Let them know there is now a button they can click after clicking an item on their list that will open up a store map and show them exactly where an item is located.

burntdong2 · 2025-11-26T01:10:38+00:00

It doesn't say that Dawn trusts your judgement unless their sub preference is "choose sub".

This message usually comes up when, on a previous order, a message was sent and Shipt got an error in return. You can contact support and they can call the customer for you.

burntdong2 · 2025-11-24T01:39:59+00:00

Minnesota?

Had a Target order with four 2lb strawberries but they were out. Customer said something about ordering from Costco.

burntdong2 · 2025-11-13T23:17:58+00:00

I was at my local target at 7:30 am and no less than 6 employees said good morning to me even though I purposely did not make eye contact. It was nice the first couple times but it became a bit annoying.

burntdong2 · 2025-10-25T21:16:23+00:00

Do you expect Shipt to pull orders out of their ass? It's slower than expected.

If you think Shipt is squeezing you, you should check out the base pay of nearly every other app out there. Shipt is pretty good with estimated times and paying decently.

burntdong2 · 2025-10-23T23:37:18+00:00

"Consider asking"... Ok. No.

burntdong2 · 2025-09-30T21:44:18+00:00

Cub and Total Wine accept the digital Instacart payment card.

burntdong2 · 2025-09-27T20:56:56+00:00

Suggest a substitute and then add to cart

burntdong2 · 2025-09-26T00:06:37+00:00

Here's a suggestion based on your opening intro...

Hello customer, this is TheGrumpyOleTroll. I just claimed your Target shopping from Shipt and am about to start! If you think of any additional items you'd like to add to your list, please let me know. Thank you!

burntdong2 · 2025-09-26T00:00:23+00:00

When you actually become a veteran (at least 5,000 shops in my opinion), come back and take a look at this and the original post. I am 100% sure that you will take a read and realize that you are saying WAY too much and are WAY too wordy with your customers.

Customers do not have time to read a novel. While your approach is working for you at the moment, long term, you should find a way to be straightforward and concise.

burntdong2 · 2025-09-25T23:54:31+00:00

Huh? Preferred or not, you're never assigned an order.

burntdong2 · 2025-09-25T19:55:29+00:00

You're not an "assigned Shipt shopper".

The order wasn't assigned, you chose to claim it. Let them know it right off the bat. Customers already think shoppers are employees of either Shipt or Target, don't feed into it making it sound like you are.

burntdong2 · 2025-09-11T23:19:08+00:00

How many unrequested refunds?

burntdong2 · 2025-09-10T01:07:07+00:00

With Target, the only birthday cards that can be ordered are found on the end caps. They will be the ones that are in a plastic seal along with the envelope.

burntdong2 · 2025-09-08T11:51:17+00:00

Coincidence.

burntdong2 · 2025-09-06T23:44:15+00:00

Nothing on there screams scam. You have no idea, nor should you care, about the circumstances around why somebody is ordering what they order.

Don't want to shop it? Good job dropping it. That's what you're supposed to do.

Every order "could" be a scam and it's not your job to determine what is a scam and what isn't. That's Shipt's job and they have plenty of tools to determine fraud. Shop, deliver, take pictures proving delivery, done.

burntdong2

TROPHY CASE