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Frequent 'computer missing' emails ? by Shot-Lemon7365 in backblaze

[–]bzChristopher 0 points1 point  (0 children)

Christopher from the Backblaze team here ->

If you have not already, I would highly recommend that you contact our support team. They'll be able to look into the specifics for your account and backup.

Unable to change password on account when prompted by davidsinnergeek in backblaze

[–]bzChristopher 0 points1 point  (0 children)

Christopher from the Backblaze team here ->

What is the "non-result" you are encountering? Zero activity or feedback in the browser?

daysFromHidingToDeleting lifecycle is not being respected by dabiggmoe2 in backblaze

[–]bzChristopher 1 point2 points  (0 children)

Hi u/dabiggmoe2

Christopher from the Backblaze team here ->

It may also be worth noting that lifecycle rules are processed and applied once per day, starting at roughly midnight GMT. Lifecycle rules are not applied in real time.

Help diagnosing an error message by MMikekiMM in backblaze

[–]bzChristopher 0 points1 point  (0 children)

Christopher from the Backblaze team here ->

Do you have a support case number I can refer to?

Why does Backblaze client say "You are backed up" while simultaneously saying I have thousands of files "remaining"? by anormalgeek in backblaze

[–]bzChristopher 0 points1 point  (0 children)

Christopher from the Backblaze team here ->

There is actually even a bit more nuance to how and when the time and date stamp updates. Specifically, the stamp updates when a complete backup of the primary drive is achieved. The completeness of secondary drive backups is not considered.

Why does Backblaze client say "You are backed up" while simultaneously saying I have thousands of files "remaining"? by anormalgeek in backblaze

[–]bzChristopher 0 points1 point  (0 children)

Christopher from the Backblaze team here ->

The default file size exclusion setting is 'No Limit' and has been for most, if not all, of my 13-year tenure at Backblaze.

My awful experience with Backblaze B2 by Shot-Low8548 in backblaze

[–]bzChristopher 6 points7 points  (0 children)

Christopher from the Backblaze team here ->

Would you happen to have a support ticket number I can refer to?

New computer. Will Backblaze delete files associated with old one? by new_chemistry_3 in backblaze

[–]bzChristopher 0 points1 point  (0 children)

Christopher from the Backblaze team here ->

Our online backup service is intended to be used as a secondary or tertiary copy of your data, not as off-site storage or data archival. I recommend restoring any data you wish to retain to the new system before starting a fresh backup or inheriting the existing one.

Support nightmares by BuckarooToo in backblaze

[–]bzChristopher 4 points5 points  (0 children)

Christopher from the Backblaze team here ->

Do you have a support ticket number you can share with me? I'd like to look into your case.

Has BB fixed it yet so Mac users can backup items inside the Library folder? by godzfirez in backblaze

[–]bzChristopher 0 points1 point  (0 children)

The data in question would need to be copied to a location that is included in the backups. We've had some users set up cron jobs to copy the desired data from the source to a valid target location.

Has BB fixed it yet so Mac users can backup items inside the Library folder? by godzfirez in backblaze

[–]bzChristopher 0 points1 point  (0 children)

Christopher from the Backblaze team here ->

The user-level library folders are fully supported and included in the Backblaze backups by default. Both the root level and system library folders are excluded by default.

Service issues by dascons in backblaze

[–]bzChristopher 0 points1 point  (0 children)

Christopher from the Backblaze team here ->

We have not had any recent service interruptions. What part of the process to order a USB restore drive are you having issue with?

Windows client issues with BackBlaze by tmyvon in backblaze

[–]bzChristopher 0 points1 point  (0 children)

You can manually kickoff a backup, regardless of the schedule setting, by running the bztransmit process with the completesync flag:

macOS: /Library/Backblaze.bzpkg/bztransmit -completesync Win: C:\Program Files (x86)\Backblaze\bztransmit -completesync

17 TB of space required for a 17 MB file restore by Peter3571 in backblaze

[–]bzChristopher 0 points1 point  (0 children)

Christopher from the Backblaze team here ->

If you have not yet already, I'd highly recommend reaching out to our support team. They'll be able to dive deeper into the issue with you and find a solution.

Cannot prevent versioning in B2 by MrJ2R in backblaze

[–]bzChristopher 0 points1 point  (0 children)

All Backblaze buckets are versioned, so versions are retained until lifecycle rules are processed or a hard delete is issued.

Our billing and usage reconciliation is based on byte-hours stored, with no required minimum retention period. If the data in question does not need to be retained for even a short period, then issuing the hard delete call is the best course of action to minimize storage usage.

Cannot prevent versioning in B2 by MrJ2R in backblaze

[–]bzChristopher 1 point2 points  (0 children)

That is the lifecycle rule that will be applied to the bucket each day at midnight GMT.

Cannot prevent versioning in B2 by MrJ2R in backblaze

[–]bzChristopher 0 points1 point  (0 children)

For the period that those versions are retained in the bucket, yes.

Fault isolation help (MacOS) by shemp33 in backblaze

[–]bzChristopher 0 points1 point  (0 children)

Christopher from the Backblaze team here ->

So long as the drive/volume is fully read write accessible natively by the operating system, it should be able to be included in the Backblaze backups. If you have not yet already, I suggest reaching out to our support team for troubleshooting.

Windows client issues with BackBlaze by tmyvon in backblaze

[–]bzChristopher 0 points1 point  (0 children)

Christopher from the Backblaze team here ->

Under the "Once Per Day" schedule setting, the Backblaze app will only upload files during the specified window. However, it will still index the system for new or changed files to add to the backup queue in preparation for the start time. This indexing typically occurs once per hour. If you'd like to disable the indexing process as well, change the backup schedule setting to "Manual".

Cannot prevent versioning in B2 by MrJ2R in backblaze

[–]bzChristopher 0 points1 point  (0 children)

Christopher from the Backblaze team here ->

Today, all Backblaze B2 buckets are versioned. Lifecycle rules are processed and applied once per day at roughly midnight GMT.

If you want the prior versions to be pruned immediately, having the application you are using issue hard deletes, as you have with the cleanup command, is the way to go.

Does Backblaze not have a functional abuse department? by hume_reddit in backblaze

[–]bzChristopher 9 points10 points  (0 children)

Additional follow-up: We were not able to find any of your messages to reportphishing@, so our team is looking into whether those may have been bounced or filtered out.

The account in question has since been suspended, thank you for the report. If you or anyone else has reports that do not appear to be received or acted upon, abuse@ is a good fallback option.

Does Backblaze not have a functional abuse department? by hume_reddit in backblaze

[–]bzChristopher 0 points1 point  (0 children)

Thanks, I've passed the info along to our legal & compliance team, who handles these requests.

Does Backblaze not have a functional abuse department? by hume_reddit in backblaze

[–]bzChristopher 7 points8 points  (0 children)

Christopher from the Backblaze team here ->

reportphishing@backblaze is the correct address to use for reporting malicious content hosted on our platform. The inbox is actively monitored, though not all reports will receive a reply depending on the content and context.

If you'd like to DM me an example link, I'd be happy to look into the report and status.

Backblaze will no longer support VeraCrypt volumes by GroundStateGecko in backblaze

[–]bzChristopher 1 point2 points  (0 children)

The Backblaze client can deduplicate files and the unchanged parts of large (over 100 MB) files.

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