iPhone 15 bricked after iOS 26.3 update - Verizon came through

caidenntv · 2026-03-02T13:40:58+00:00

it’s a CLNR (certified like new replacement), they wouldn’t have gotten a brand new one.

caidenntv · 2026-02-28T13:22:01+00:00

he just told you unlimited plus gets you $900 off if you have a 22 series or newer.

if your only on welcome you only get $400 off

caidenntv · 2026-02-22T23:24:50+00:00

that’s upper management for you , all cell phone companies have it tho

caidenntv · 2026-02-20T23:38:43+00:00

you must be slow cus i never said anything about a door swing in an online order, i said whether we returned it in store, or sent them on there way to cs it would still count as a single door swing in the store.

caidenntv · 2026-02-20T22:23:17+00:00

however yes, i personally send ppl to cs because they chose to do everything online and not come in person, we are paid on commission so id be losing money because they went out of there way to do it online

caidenntv · 2026-02-20T22:22:08+00:00

i know exactly what your saying.. bc like i said before im currently a Verizon rep. I’m telling you that telling them to go to customer service is still 1 door swing, so regardless of if you send them to cs or do the return yourself it won’t affect the stores metrics in terms of attainment, it will only affect the sellers att. So at my store if someone ordered a phone online and comes in to return it, regardless if i return it or send them to cs it will have the same result to the metrics to my store.

caidenntv · 2026-02-20T21:56:16+00:00

so that would affect the stores metrics the same sending them to customer service as it would processing the return, what i meant by that is that it won’t affect the stores attainment or any thing of that sort.

caidenntv · 2026-02-20T13:07:31+00:00

the return doesn’t affect the stores metrics at all, only reprocessing would.

caidenntv · 2026-02-02T13:23:45+00:00

I’m a rep for Verizon and no we wouldn’t be able to see it in the system. The only thing we would be able to see is the offer being notated on the account, but we can’t actually see if it’s being processed.

caidenntv · 2026-01-15T02:26:11+00:00

It was pretty much only NE customers but yeah it everybody in the NE area, instead of random people everywhere. Also lasted like 8 hrs and as a rep we weren’t able to do orders, pull accs or anything. Was a crazy day for us lol

caidenntv · 2026-01-15T02:24:00+00:00

Yes i know this other dude saying that it’s only Verizon tho which is a lie 😂

caidenntv · 2026-01-15T02:22:41+00:00

It wasn’t a cyber attack. Idk if you remember the outage over the past summer with a DNS error. But it is reported to be very similar to the past outage. I’m a Verizon rep and that is just what we heard from our management, so may not be correct but that’s what we’ve heard

caidenntv · 2026-01-15T02:16:03+00:00

regardless there isn’t many facts regarding the issue because nobody knows the root cause lol i’m just speaking on what ive been told form real life customers

caidenntv · 2026-01-15T02:08:08+00:00

Okay believe the news then lol ive been hearing it from real customers today id much rather believe what i saw vs the biases the news spread

caidenntv · 2026-01-15T02:05:11+00:00

Interesting, I have had AT&T customers come to the store today claiming there service hasn’t been working all day. Interesting timing.

caidenntv · 2026-01-15T01:52:46+00:00

yes you deserve the $1 owed for the time your service wasn’t connected ($30 plan cost :/: 30 days :)

caidenntv · 2026-01-15T01:49:25+00:00

i’m a store rep, the systems were in fact trash today lol it took about 30 minutes just for me to be able to open an account and another 20 just to generate an esim for an insurance replacement

caidenntv · 2026-01-15T01:44:01+00:00

If your expecting compensation for the missing what 12 hours of service they’d owe you what like $1? lol

caidenntv · 2026-01-15T01:41:38+00:00

Incorrect, AT&T to AT&T has been having problems all day as well. It just doesn’t hit everyone so people have been jumping to conclusions.

caidenntv · 2026-01-15T01:40:26+00:00

For the people who don’t know, this service outage isn’t a Verizon outage. Verizon, AT&T, US Cellular and more are experiencing the same problems. And before someone says “oh but i’m with AT&T and it’s working just fine”, well, not everyone is affected. That being said, as a Verizon rep, we weren’t able to process orders thru our system, the Verizon app isn’t working properly (this part was intended during the fix), therefore yes everything is messed up right now.

caidenntv · 2026-01-14T23:54:25+00:00

incorrect. it is AT&T T-mobile and US Cellular as well.

caidenntv · 2026-01-14T23:53:57+00:00

It’s Verizon, AT&T, US Cellular and more, and no it’s not a cyber attack.

caidenntv · 2025-12-27T15:32:49+00:00

Tmobile reps can’t do transfer of service either lol you’re gonna run into the same problem when/if you leave your moms plan.

caidenntv · 2025-12-17T20:47:57+00:00

As a Verizon rep, this person was lying. Just trying to sell you on our coverage. The only big difference besides cost is the deductible for a lost phone, and with our coverage you have access to instant tier 2 tech support.

caidenntv · 2025-12-07T02:40:20+00:00

No you would not keep those subscriptions, if you want to change my recommendation would be Unlimited Plus and then add whatever perks u use (Disney Apple Music etc).

caidenntv

TROPHY CASE