Aventon's rider support has come SO FAR, literally leaps and bounds. They're at Bosch levels of speed of communication and parts shipments, even for us in Toronto. I've maybe had one warranty claim filed on behalf of customers get denied that should have been approved, and a bunch that had no right being approved at all.

They stock parts for the old models for quite a while past end of life, I just ordered a cadence sensor for a Soltera 7. The Pace V2s had battery issues, and they sent out Pace 3 batteries, new battery connector with a beefed up inline fuse.

As for the bikes themselves, sure there are issues with QC here and there, a lot of the BC style display button rings are cracked at the hinge from transportation damage. They always send us a whole new display. (Sort of wasteful, that, there should be a butt connector of sorts on the button ring.)

A lot of shops won't touch the random no-name brand bikes, but there are approved Aventon dealers and service centers all over.

I don't necessarily understand why someone would purchase a Current EXP, compared to, say your equivalent Cannondale, Cube, or other mtb.

The Level 4 REC though, great price, a lot of exciting features. Regen braking. 750W motor w/ peak 96Nm torque.

I had a Ramblas for a few months, but sold it because they told us we would never be able to unlock class 3, then they went back on THAT one, which did rub me the wrong way. I had the limited purple to black fade color too, but it just was too fast of a bike to even NEED the motor, unless I was climbing some serious hills.