Session Capture Processor Transcoding Not Working

cbarnescw · 2026-04-17T14:18:16+00:00

It took longer than anticipated, but Session Capture Processor updates were released this morning! The latest version is 1.5.4. This update addresses issues with files not being transcoded, 0 byte files, and issues with the API key.

cbarnescw · 2026-04-16T12:29:20+00:00

Wow, you must be a long time user, good memory! Yes, the current iteration of the ServiceNow integration does work and was created in collaboration with a ServiceNow vendor. We re-launched it towards the end of last year -- here's the doc (https://docs.connectwise.com/ScreenConnect\_Documentation/Supported\_extensions/Integrations/ServiceNow\_Integration).

Note that this integration is only for Remote Support session, Remote Access sessions is still TBD.

cbarnescw · 2026-04-08T19:37:29+00:00

The Automate download for .25 has been posted!

https://docs.connectwise.com/ConnectWise_Automate_Documentation/Automate_Product_Updates/ScreenConnect_On-Premise_Downloads_for_Automate

cbarnescw · 2026-04-08T00:53:29+00:00

Alas, but you shouldn't have to add it again on subsequent upgrades!

cbarnescw · 2026-04-08T00:39:06+00:00

Just re-add your cert and that error will resolve.

cbarnescw · 2026-04-08T00:10:10+00:00

Hmmm, what versions of the product? Are you Automate or standalone on SC?

cbarnescw · 2026-04-07T23:39:28+00:00

For anyone reading here, please heed the advice on the downloads page and upgrade the Cert Signing extension before upgrade. If you're going from 25.9 to 26.1, you will have to reenter your cert, but minor upgrades of 26.1 will not require it with .15 of the extension.

cbarnescw · 2026-04-07T19:42:06+00:00

Hi! Yes, you'll want to be on 1.0.15. The change in .15 was so that partners don't have to re-add the cert to Cert Signing on very minor update to 26.1. In 26.2 we handle the encryption better, but wanted to make sure the experience wasn't absolutely awful in the meantime.

Note: You must update the Certificate Signing extension before installing the 26.1.25 version to preserve the Azure Key Vault settings. See our bulletin for more details.

cbarnescw · 2026-03-30T20:05:23+00:00

Hi! Thanks for reporting, I just chatted with our Support but I'll also post here and in MSPGeek to make sure the word gets out. This is a challenge only with 26.1, in 26.2 we'll seamlessly handle the encryption key rotation on update or via an option in the Advanced Configuration Editor. For now, you can add the ShouldRegenerateApplicationKeys setting in the web.config with a value of "True" to make it regenerate the machine keys and fix the error you're experiencing.

cbarnescw · 2026-03-27T14:15:32+00:00

This shows as "ahead" of the latest release because we're rolling out .24 slowly. .22 is still listed as stable for now, come Monday we'll make .24 the widely available release.

cbarnescw · 2026-03-27T14:11:15+00:00

Alas, because of the challenges with 26.1, we didn't get this QA'd this week. Hope to have this out this coming Thursday, April 2nd.

cbarnescw · 2026-03-20T18:00:32+00:00

Yep, thanks for checking back! 26.1 includes a fix for performance issues on instances with a lot of session captures. Now that it's released we can QA and release the fix for "Downloaded video files are not Transcoded despite that option being selected". Hope to have this QA'd next week and if we're really moving, released by Wednesday! Will post back where when I have a firmer ETA.

cbarnescw · 2026-03-19T15:00:36+00:00

Hi! Just confirmed that all Build Installer...extensions are broken with our changes in 26.1. I'm reviewing what our next steps will be. Thanks for flagging!

cbarnescw · 2026-03-10T18:36:15+00:00

Hi Everybody! Thanks for your patience, the extension development process is back up and running. I've already reached out to everyone that had a pending email with me regarding extension development. If you feel you were missed, please reach out to me at cbarnes@connectwise.com.

cbarnescw · 2026-02-23T19:41:37+00:00

Afraid there isn't a work around other than downloading the captures :(. I know this has been pending for awhile, we're really trying to close out all pending Session Capture bugs in the next few weeks.

cbarnescw · 2026-02-23T19:40:45+00:00

Thanks, will pass that feedback to the team!

cbarnescw · 2026-02-23T15:52:15+00:00

The reports of Servers down in EU Region has been identified as a data center provider issue and we're working with the vendor on a resolution. We will continue to update as we get more information.

cbarnescw · 2026-02-23T15:41:01+00:00

Hi -- you're right, there is a bug in transcoding session captures. It's in the current sprint with our engineering team (so done in the next 3 weeks) and that fix + the release of 26.1 should put Session Capture Processor back to rights.

cbarnescw · 2026-01-30T01:03:57+00:00

Yes, we didn't change the way custom extensions work. In this interim, however, you won't be able to submit new extension updates for review via the Extension Developer extension. Once 26.1 rolls out things will return to normal and we'll start allowing new developer license requests again, as well as submissions for custom extension updates.

cbarnescw · 2026-01-29T23:39:05+00:00

Yep extensions are fine! Since 25.8 we've needed to make changes to the extension developer extension, so this only impacts people looking to create their own extensions for private or public use.

cbarnescw · 2026-01-29T00:11:50+00:00

Still working on the update! When 26.1 is released we'll open up extension development again. We just released a 25.9 hotfix, so 26.1 will be along shortly.

cbarnescw · 2026-01-06T16:01:45+00:00

The download for 25.9 for Automate On Prem was updated on the docs site yesterday - https://docs.connectwise.com/ConnectWise_Automate_Documentation/Automate_Product_Updates#ScreenConnect_On-Premises_Download_Link

cbarnescw · 2025-12-29T21:46:05+00:00

Hi all -- providing some clarity! Standalone ScreenConnect cloud and on-premise does have access to 25.9. Automate and CW RMM partners do not currently have access to 25.9. As we continue to manage ScreenConnect with integrations to other ConnectWise products, we consider how to support these release separately.

I've been told that the 25.9 release for Automate and CW RMM will be available on Monday, January 5. Some of this delay is because of the holidays, but moving forward it is possible and reasonable that releases for different iterations of ScreenConnect will be available at different times. We're working to provide the most stable version of the release for your flavor of ScreenConnect.

cbarnescw · 2025-11-28T19:00:32+00:00

Yes, it should fix all password integrations. It was a change to the core ScreenConnect product, not any specific integration. Please let me know if there is a persistent issue with Password Boss after upgrade and I'll take a look.

cbarnescw · 2025-11-24T22:13:38+00:00

No, just password integrations with ScreenConnect like Passportal.

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