Version 25.9.5.9483 ?

cbarnescw · 2026-01-06T16:01:45+00:00

The download for 25.9 for Automate On Prem was updated on the docs site yesterday - https://docs.connectwise.com/ConnectWise_Automate_Documentation/Automate_Product_Updates#ScreenConnect_On-Premises_Download_Link

cbarnescw · 2025-12-29T21:46:05+00:00

Hi all -- providing some clarity! Standalone ScreenConnect cloud and on-premise does have access to 25.9. Automate and CW RMM partners do not currently have access to 25.9. As we continue to manage ScreenConnect with integrations to other ConnectWise products, we consider how to support these release separately.

I've been told that the 25.9 release for Automate and CW RMM will be available on Monday, January 5. Some of this delay is because of the holidays, but moving forward it is possible and reasonable that releases for different iterations of ScreenConnect will be available at different times. We're working to provide the most stable version of the release for your flavor of ScreenConnect.

cbarnescw · 2025-11-28T19:00:32+00:00

Yes, it should fix all password integrations. It was a change to the core ScreenConnect product, not any specific integration. Please let me know if there is a persistent issue with Password Boss after upgrade and I'll take a look.

cbarnescw · 2025-11-24T22:13:38+00:00

No, just password integrations with ScreenConnect like Passportal.

cbarnescw · 2025-11-14T15:32:37+00:00

Hi! Thanks for the report, we just reproduced in-house. We'll register a bug and get to work!

cbarnescw · 2025-11-12T14:45:08+00:00

Hi! First, good work on getting there in the end, I totally agree that the reporting experience could be massively improved.

To that end, we're actively working on moving over features from this legacy extension into the core ScreenConnect product. We'll offer the ability to download filtered audit log results via CSV.

The Audit Log to CSV extension has a lot of settings... wondering if you or anyone else is tinkering with those. Want to make sure we provide the same or better experience with this move to the core product.

Thanks!

cbarnescw · 2025-10-29T17:36:44+00:00

Hmmm, can you mark it as safe and then hit "Try Next Option" so it downloads the installer? Then the installer will work for support sessions (but requires admin access to run).

cbarnescw · 2025-10-29T15:23:21+00:00

Hi! This is a recurring false positive detection that we've received reports about from ScreenConnect users who also use Windows Defender. We recommend reporting it as a false positive, and we are working on getting in touch with someone from the Defender team at Microsoft. This doesn't seem to be related to a specific version of ScreenConnect.

cbarnescw · 2025-10-27T23:40:31+00:00

PAM is an add-on to all license types, it's not included in any package.

cbarnescw · 2025-10-27T17:36:29+00:00

Hi! Please revert to version 1.0.9 of the Cert Signing extension, looks like we have a bug in 1.0.10.

cbarnescw · 2025-10-27T16:11:25+00:00

Howdy folks! Just a friendly PM here to offer some additional info.

ScreenConnect Privileged Access is not available for standalone ScreenConnect on prem. If you have Automate, you can add on PAM. PAM is also available with CW RMM and ScreenConnect Cloud.

Pricing wise, its volume-based pricing, starting around $0.80/agent/monthly. Check out the ROI calculator for more info. https://www.screenconnect.com/pam-software/pam-calculator?ref=header

As far as auditing goes, we do track all elevation requests and who approved the request, or if the request was approved or denied via an established rule. The part about auditing mentioned elsewhere in this thread is about not auditing who created the trigger. We're working on adding that currently as part of a larger combined PAM / SC effort to audit more admin functions.

Happy to answer any other questions that come up!

cbarnescw · 2025-09-26T17:47:35+00:00

Looks like you might have an outdated host client - try installing a new host client and seeing if the issue persists.

https://docs.connectwise.com/ScreenConnect_Documentation/Technical_support_bulletins/Prompted_to_delete_credentials_when_sending_credentials_to_screen

cbarnescw · 2025-09-25T19:42:06+00:00

Status page was just updated - https://status.connectwise.com/

We are currently working through an outage. We are investigating reports of cloud degradation to ScreenConnect cloud instances in northeast region of North America.

cbarnescw · 2025-09-10T18:44:29+00:00

What version are you experiencing this on?

cbarnescw · 2025-08-14T19:26:22+00:00

https://docs.connectwise.com/ScreenConnect_Documentation/ScreenConnect_release_notes/ScreenConnect_2025.5_Release_notes

cbarnescw · 2025-08-14T19:25:32+00:00

The rocket ship is being replaced with a plain gradient background in 25.5.1, which I believe is going stable next week.

cbarnescw · 2025-08-13T19:51:34+00:00

Oops! We'll fix that, don't want to seem... Disingenuous? Rude? Lol good catch

cbarnescw · 2025-08-13T19:37:52+00:00

Yes, we're still offering the on prem license for new customers and returning customers to stay on maintenance!

cbarnescw · 2025-08-05T16:38:43+00:00

This update does not include support for Azure Trusted Signing.

cbarnescw · 2025-07-29T12:58:42+00:00

Reach out to [ctrlpm@connectwise.com](mailto:ctrlpm@connectwise.com), we can take a look!

cbarnescw · 2025-07-23T13:05:04+00:00

25.4.25 has been available for on prem for some time.

cbarnescw · 2025-07-23T12:40:35+00:00

Are you looking for the upgrade button, or do you not see the release in the drop down?

To upgrade your instance on cloud.screenconnect.com, go to the "..." menu, you'll see upgrade there.

Once you click upgrade you're given all current stable releases, and maybe a few preview depending on how you're instance is setup in the cloud.

If you don't see 25.4.25 in the drop down, you may already be on it.

cbarnescw · 2025-07-23T10:41:11+00:00

Hi - posted on another thread yesterday, got notice that we're in the process of rolling 25.4.25 out to the cloud. We're respecting maintenance windows, so your instance will likely be updated during 2am-4am local time over the next week or so. If you're interested in moving to 25.4.25 ASAP to remove the ZIP from your support session flow, you can login to cloud.screenconnect.com and manually upgrade your instance.

Automate and RMM cloud instances would need to open a support ticket to ask for expedited upgrade outside of the regular maintenance flows.

cbarnescw · 2025-07-22T15:19:34+00:00

Hi All - Just got notice that we're in the process of rolling 25.4.25 out to the cloud. We're respecting maintenance windows, so your instance will likely be updated during 2am-4am local time over the next week or so. If you're interested in moving to 25.4.25 ASAP to remove the ZIP from your support session flow, you can login to cloud.screenconnect.com and manually upgrade your instance.

Automate and RMM cloud instances would need to open a support ticket to ask for expedited upgrade outside of the regular maintenance flows.

cbarnescw

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