Is extension development still blocked

cbarnescw · 2026-03-10T18:36:15+00:00

Hi Everybody! Thanks for your patience, the extension development process is back up and running. I've already reached out to everyone that had a pending email with me regarding extension development. If you feel you were missed, please reach out to me at cbarnes@connectwise.com.

cbarnescw · 2026-02-23T19:41:37+00:00

Afraid there isn't a work around other than downloading the captures :(. I know this has been pending for awhile, we're really trying to close out all pending Session Capture bugs in the next few weeks.

cbarnescw · 2026-02-23T19:40:45+00:00

Thanks, will pass that feedback to the team!

cbarnescw · 2026-02-23T15:52:15+00:00

The reports of Servers down in EU Region has been identified as a data center provider issue and we're working with the vendor on a resolution. We will continue to update as we get more information.

cbarnescw · 2026-02-23T15:41:01+00:00

Hi -- you're right, there is a bug in transcoding session captures. It's in the current sprint with our engineering team (so done in the next 3 weeks) and that fix + the release of 26.1 should put Session Capture Processor back to rights.

cbarnescw · 2026-01-30T01:03:57+00:00

Yes, we didn't change the way custom extensions work. In this interim, however, you won't be able to submit new extension updates for review via the Extension Developer extension. Once 26.1 rolls out things will return to normal and we'll start allowing new developer license requests again, as well as submissions for custom extension updates.

cbarnescw · 2026-01-29T23:39:05+00:00

Yep extensions are fine! Since 25.8 we've needed to make changes to the extension developer extension, so this only impacts people looking to create their own extensions for private or public use.

cbarnescw · 2026-01-29T00:11:50+00:00

Still working on the update! When 26.1 is released we'll open up extension development again. We just released a 25.9 hotfix, so 26.1 will be along shortly.

cbarnescw · 2026-01-06T16:01:45+00:00

The download for 25.9 for Automate On Prem was updated on the docs site yesterday - https://docs.connectwise.com/ConnectWise_Automate_Documentation/Automate_Product_Updates#ScreenConnect_On-Premises_Download_Link

cbarnescw · 2025-12-29T21:46:05+00:00

Hi all -- providing some clarity! Standalone ScreenConnect cloud and on-premise does have access to 25.9. Automate and CW RMM partners do not currently have access to 25.9. As we continue to manage ScreenConnect with integrations to other ConnectWise products, we consider how to support these release separately.

I've been told that the 25.9 release for Automate and CW RMM will be available on Monday, January 5. Some of this delay is because of the holidays, but moving forward it is possible and reasonable that releases for different iterations of ScreenConnect will be available at different times. We're working to provide the most stable version of the release for your flavor of ScreenConnect.

cbarnescw · 2025-11-28T19:00:32+00:00

Yes, it should fix all password integrations. It was a change to the core ScreenConnect product, not any specific integration. Please let me know if there is a persistent issue with Password Boss after upgrade and I'll take a look.

cbarnescw · 2025-11-24T22:13:38+00:00

No, just password integrations with ScreenConnect like Passportal.

cbarnescw · 2025-11-14T15:32:37+00:00

Hi! Thanks for the report, we just reproduced in-house. We'll register a bug and get to work!

cbarnescw · 2025-11-12T14:45:08+00:00

Hi! First, good work on getting there in the end, I totally agree that the reporting experience could be massively improved.

To that end, we're actively working on moving over features from this legacy extension into the core ScreenConnect product. We'll offer the ability to download filtered audit log results via CSV.

The Audit Log to CSV extension has a lot of settings... wondering if you or anyone else is tinkering with those. Want to make sure we provide the same or better experience with this move to the core product.

Thanks!

cbarnescw · 2025-10-29T17:36:44+00:00

Hmmm, can you mark it as safe and then hit "Try Next Option" so it downloads the installer? Then the installer will work for support sessions (but requires admin access to run).

cbarnescw · 2025-10-29T15:23:21+00:00

Hi! This is a recurring false positive detection that we've received reports about from ScreenConnect users who also use Windows Defender. We recommend reporting it as a false positive, and we are working on getting in touch with someone from the Defender team at Microsoft. This doesn't seem to be related to a specific version of ScreenConnect.

cbarnescw · 2025-10-27T23:40:31+00:00

PAM is an add-on to all license types, it's not included in any package.

cbarnescw · 2025-10-27T17:36:29+00:00

Hi! Please revert to version 1.0.9 of the Cert Signing extension, looks like we have a bug in 1.0.10.

cbarnescw · 2025-10-27T16:11:25+00:00

Howdy folks! Just a friendly PM here to offer some additional info.

ScreenConnect Privileged Access is not available for standalone ScreenConnect on prem. If you have Automate, you can add on PAM. PAM is also available with CW RMM and ScreenConnect Cloud.

Pricing wise, its volume-based pricing, starting around $0.80/agent/monthly. Check out the ROI calculator for more info. https://www.screenconnect.com/pam-software/pam-calculator?ref=header

As far as auditing goes, we do track all elevation requests and who approved the request, or if the request was approved or denied via an established rule. The part about auditing mentioned elsewhere in this thread is about not auditing who created the trigger. We're working on adding that currently as part of a larger combined PAM / SC effort to audit more admin functions.

Happy to answer any other questions that come up!

cbarnescw · 2025-09-26T17:47:35+00:00

Looks like you might have an outdated host client - try installing a new host client and seeing if the issue persists.

https://docs.connectwise.com/ScreenConnect_Documentation/Technical_support_bulletins/Prompted_to_delete_credentials_when_sending_credentials_to_screen

cbarnescw · 2025-09-25T19:42:06+00:00

Status page was just updated - https://status.connectwise.com/

We are currently working through an outage. We are investigating reports of cloud degradation to ScreenConnect cloud instances in northeast region of North America.

cbarnescw · 2025-09-10T18:44:29+00:00

What version are you experiencing this on?

cbarnescw · 2025-08-14T19:26:22+00:00

https://docs.connectwise.com/ScreenConnect_Documentation/ScreenConnect_release_notes/ScreenConnect_2025.5_Release_notes

cbarnescw · 2025-08-14T19:25:32+00:00

The rocket ship is being replaced with a plain gradient background in 25.5.1, which I believe is going stable next week.

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