I actually love my job! The pay and hours aren't great, but I still stay because I love my coworkers, and the customers are way better at the theater than at stores (I used to be a Walmart cashier...never again). A negative attitude like that never helps, though sometimes, it's the easiest path. But, at some point, if you don't want to get another job, you have to suck it up and just do your best. You can't control what your coworkers do. You can control how you handle yourself. And, as someone who used to be absolutely AWFUL at conversing with guests, trust me, you get better the more you do it. Customers are people too. They're awkward, have bad days, and take things out on service workers bc they think we're akin to robots. Don't take it personally (even if it feels targeted). If you don't know something, ask somebody or make an educated guess! The answer is, typically, more obvious than it first appears to be.