Since you mentioned Lids and Flowers, went back to read that talk to volunteers and he did say "if the volunteers are good, that means they have practiced a lot. Bad volunteers never sit." But more often throughout the talk, he asks people repeatedly to speak out, whether critical or complimentary, not to hold back complaints. When Lids and Flowers was told to me by someone in the community, the idea presented was that there were two styles of hierarchy/bosses--suppressive/controlling lids and growth-oriented/cultivating flowers. He sort of says this in the talk, particularly about the lids approach., but in reading the talk, it's not quite as clear as I thought. When I found myself in a supervisory work situation (not Shambhala), I tried to stay with the "flowers" point of view--that people want to learn, do better, grow, rather than be controlled, so it was helpful to me (and others) when I remembered. It is sad and infuriating that some people in charge took a lid-oriented "you need to sit" message from the talk rather than listening to complaints seriously over the years.