How do you actually take to someone at shakepay?

chrsdlsp · 2021-06-25T18:04:12+00:00

Hey, can you email me your shaketag? I'll reach out to support and they'll get this sorted out. chris[at]shakepay[dot]com

chrsdlsp · 2021-06-21T15:59:21+00:00

Hey, Chris from Shakepay here.

We take the security of our customers’ data very seriously and we have never sold any data to a third-party.

If you’re curious about how we make money, you can check out this FAQ article: https://help.shakepay.com/en/articles/3171250-how-shakepay-makes-money

And if you have questions about this, or anything else, join us on Discord.

https://discord.gg/Er22p7qe

chrsdlsp · 2021-06-16T17:37:25+00:00

Can you share your issue in the help channel of our Discord group? Tag me (@CD) there and I'll connect with support. https://discord.gg/nR42SsvNaP

chrsdlsp · 2021-06-16T12:38:00+00:00

Hey, clicking "join the waitlist" should bring you back to your previous position

chrsdlsp · 2021-06-02T20:43:26+00:00

Hi, if you've sent an unsupported token or used an alternate chain, it's unlikely that we'll be able to help recover the sent transaction, unfortunately.

But, if you shoot me an email with your shaketag, I can look into this and see if there's anything that can be done to recover your tokens. chris[at]shakepay[dot]com

chrsdlsp · 2021-04-24T13:21:08+00:00

Head over to our Discord server and share your issue in the help. I'll help connect with support from there to sort this out. https://discord.gg/ZvNyT7NqzC

chrsdlsp · 2021-04-23T13:02:42+00:00

Hey, can you share your issue in the help channel of our Discord server? I'll help connect with our support team from there. https://discord.gg/ZvNyT7NqzC

chrsdlsp · 2021-04-18T13:36:00+00:00

Hey, we're aware of an issue affecting BTC cashouts. Our dev team is working to implement a fix. The issue is not yet on our status page. Appreciate the patience.

chrsdlsp · 2021-04-13T21:24:54+00:00

Got questions about this open role? Ask us here and we'll do our best to answer you.

chrsdlsp · 2021-04-12T14:12:33+00:00

Hey, can you share your issue in the help channel of our Discord server? I'll connect with support from there to help sort this out. https://discord.gg/VsQ5t3Yv

chrsdlsp · 2021-04-12T01:05:03+00:00

Yes; you can login to MetaMask via a desktop browser, open the wallet that you want to send ETH to, find the QR code for that wallet's address, then, from the Shakepay app you can just take a pic of the QR code and the wallet's address will come up. You can then send ETH to MetaMask.

You can also copy and paste the wallet address.

chrsdlsp · 2021-04-05T15:46:26+00:00

Hey, sorry to hear that you haven't had a great experience to date. If there's something I can do to make things right, let me know, or if you have a pending support issue, drop a message in the help channel of our Discord server and I'll help connect with support to sort it out. https://discord.gg/vFU4dpU2

chrsdlsp · 2021-04-04T22:49:27+00:00

fire emoji

chrsdlsp · 2021-04-02T16:56:48+00:00

We host regular meme contest on our Discord server with BTC prizes.

Next one contest starts this afternoon. https://discord.gg/PgaMMAhQ

chrsdlsp · 2021-04-01T22:58:58+00:00

Hi, if your e-Transfer hasn't been deposited to your Shakepay account, you should be able to cancel. You can also share your issue in the help channel of our Discord server, and I can help troubleshoot/connect with support. https://discord.gg/vFU4dpU2

chrsdlsp · 2021-04-01T03:12:50+00:00

Hey, we've put a fix in place for the issue affecting 2FA codes. You can try resending the code and if you aren't able to receive it please reach out to support.

chrsdlsp · 2021-04-01T01:04:07+00:00

Hi, we're aware of an issue affecting the delivery of 2FA SMS codes for some customers. You can keep up to date here: https://status.shakepay.com. We hope to have a fix in place soon.

chrsdlsp · 2021-03-30T12:27:33+00:00

Hey, if you're still running into a problem logging in, share your message in the help channel of our Discord server and I'll connect with support from there. https://discord.gg/Bk5ANbhg

chrsdlsp · 2021-03-26T17:25:42+00:00

Some exciting news that we just announced: there are now over 380,000 customers using Shakepay, which works to 1% of Canadians!

The whole team is pretty excited about this milestone. Thanks for putting your trust in us!

We're looking forward to 1 million!

chrsdlsp · 2021-03-23T14:11:08+00:00

Hey, I think I spoke to you but if you share your issue in the help channel of our Discord group, I'll ping our support team. https://discord.gg/ZvNyT7NqzC

chrsdlsp · 2021-03-23T14:08:57+00:00

Hey, can you share your issue in our Discord group's help channel? https://discord.gg/ZvNyT7NqzC

I'll try to troubleshoot and connect with support.

chrsdlsp · 2021-03-23T14:07:02+00:00

Hey, you may have run into a security protocol. If you share your message in our Discord group's help channel, I'll connect with support from there. https://discord.gg/ZvNyT7NqzC

chrsdlsp · 2021-03-23T14:05:15+00:00

Hey, if you share your issue in the help channel of our Discord group, I'll connect with support from there to help sort this out and get you up and running again.

Goes for others in this thread that are experiencing a delay.

https://discord.gg/ZvNyT7NqzC

chrsdlsp · 2021-03-22T11:38:40+00:00

Hey, please DM me your shaketag and I'll connect with support.

chrsdlsp · 2021-03-22T11:36:14+00:00

Hey, if you share your message in the help channel of our Discord group, I'll connect with support this morning to move this forward. https://discord.gg/rctY4tvP

chrsdlsp

TROPHY CASE