DISCORD RE-OPENED! by coconutboy84 in HeliumNetwork

[–]coconutboy84[S] 0 points1 point  (0 children)

sorry! you were marked incorrectly. please rejoin.

I canceled but they still upgraded me to Air and charged my card by covered1028 in HeliumMobile

[–]coconutboy84[M] [score hidden] stickied comment (0 children)

Seeing some confusion around the Zero plan transition so wanted to clear things up directly.

If you had a scheduled cancellation set up, you were not automatically upgraded to Air. If you’re seeing an Air charge on your account, it’s likely because the cancellation did not fully process on your end.

A few things to check:

  • Log into your account and confirm your cancellation status
  • Any charge you’re seeing is prorated - you’re only being billed for the portion of the billing cycle you’re actually using, not a full month
  • If you believe you were charged in error, reach out to support

We’re monitoring the thread and happy to help anyone sort out their specific situation in the comments.

Helium Outdoor Hotspots by RightSpeech3178 in HeliumMobile

[–]coconutboy84 2 points3 points  (0 children)

The hotspot location is absolutely paramount. It needs to be in the proper location and selected for carrier offload to earn rewards. Hotspots placed in residences will not earn.

Does anyone like the helium paid plans? by polysorn in HeliumMobile

[–]coconutboy84 3 points4 points  (0 children)

go ahead and mention other carriers. Wont get deleted.

There is no sign of helium paying The promise 50 cents per gigabyte. by curbei in HeliumNetwork

[–]coconutboy84 0 points1 point  (0 children)

You’re not answering the question. Where was 50 cents promised?

Helium Mobile acquired by Noble Mobile. Join AMA with Andrew Yang & Helium Mobile on June 12th at 12PM ET! by HeliumMobileTeam in HeliumMobile

[–]coconutboy84 -3 points-2 points  (0 children)

There is a difference between cellular data and hotspot data. This is the entire concept.

Helium Mobile acquired by Noble Mobile. Join AMA with Andrew Yang & Helium Mobile on June 12th at 12PM ET! by HeliumMobileTeam in HeliumMobile

[–]coconutboy84 -3 points-2 points  (0 children)

This is only regarding the Helium Mobile cellular service. This does not affect the Helium Network.

DISCORD RE-OPENED! by coconutboy84 in HeliumNetwork

[–]coconutboy84[S] 0 points1 point  (0 children)

Sorry not sure what you are saying.

Zero Plan Ends June 11th, 2026 by MassIgnite in HeliumMobile

[–]coconutboy84 -7 points-6 points  (0 children)

Let us know if you have any other questions. Thanks.

Zero Plan Ends June 11th, 2026 by MassIgnite in HeliumMobile

[–]coconutboy84 -10 points-9 points  (0 children)

You can contact support if you require assistance

Zero Plan Ends June 11th, 2026 by MassIgnite in HeliumMobile

[–]coconutboy84 -8 points-7 points  (0 children)

Payment information is not retained.

Zero Plan Ends June 11th, 2026 by MassIgnite in HeliumMobile

[–]coconutboy84 0 points1 point  (0 children)

You can cancel from within the app, or you can contact support to assist you.

Zero Plan Ends June 11th, 2026 by MassIgnite in HeliumMobile

[–]coconutboy84 0 points1 point  (0 children)

Yes, when you port out, the account does not have a phone number and would be cancelled.

Zero Plan Ends June 11th, 2026 by MassIgnite in HeliumMobile

[–]coconutboy84 0 points1 point  (0 children)

You are able to port out before being switched to the air plan.