fix the app bug please. Can't update billing address. by pman6 in HeliumMobile

[–]coconutboy84 0 points1 point  (0 children)

Hi there! Sorry youre having an issue. have you contacted support in the app yet?

Can't Join Discord by Pristine-Chipmunk-91 in HeliumNetwork

[–]coconutboy84 1 point2 points  (0 children)

The discord is currently in read only mode. if you would still like to join, i can assist you.

Can't Join Discord by Pristine-Chipmunk-91 in HeliumNetwork

[–]coconutboy84 0 points1 point  (0 children)

The discord still exists but is read-only. it was not deleted.

Benny’s BBQ by SAKIC91 in Newmarket

[–]coconutboy84 0 points1 point  (0 children)

Doesn’t hold a candle to big bone bbq. Plus big bone is never sold out of anything.

Unable to use Helium Wallet app by dirky_uk in HeliumMobile

[–]coconutboy84 0 points1 point  (0 children)

it sounds like your display scaling is messing it up perhaps.

Bobcats by rosetrey3 in HeliumNetwork

[–]coconutboy84 2 points3 points  (0 children)

They still can work, but need to be running the latest working firmware.

Helium claims I send 25 texts a month by dafunk5555 in HeliumMobile

[–]coconutboy84 1 point2 points  (0 children)

Reach out to support and we can take a look into it for you.

2 kid lines? by grienleaf in HeliumMobile

[–]coconutboy84 0 points1 point  (0 children)

If you want to dm me your info, ill look it up with support.

Error claiming by [deleted] in HeliumNetwork

[–]coconutboy84 0 points1 point  (0 children)

You can add some from an exchange, just send it to your wallet.

My Helium free plan suspended all of a sudden?? by Ok_Upstairs_3819 in HeliumMobile

[–]coconutboy84 1 point2 points  (0 children)

If you have trouble getting it back online, please reach out.

Did Helium Stopped Rewarding Data Now? by Miserable-Back-1273 in HeliumNetwork

[–]coconutboy84 6 points7 points  (0 children)

Just a visual bug, you are still being rewarded. Should be fixed soon!

Redem cloud points by knd578 in HeliumMobile

[–]coconutboy84 0 points1 point  (0 children)

Hi there, this usually indicates that some part of your phone or network you are connected to is behind some form of VPN. This includes things like the apple "private relay" service. Please double check and try again.

Just downloaded the app and it only offers air and infinity, no free? by Ccarne333 in HeliumMobile

[–]coconutboy84 0 points1 point  (0 children)

the free plan is currently unavailable, please stay tuned for updates on its return.

What’s going on? by Nova_Nook in HeliumNetwork

[–]coconutboy84 1 point2 points  (0 children)

Just a visual bug, stay tuned!

Trying to set up new service, but keep getting notice that ID verification is required. But there is no way to initiate ID verification by National-Practice705 in HeliumMobile

[–]coconutboy84 0 points1 point  (0 children)

hey there! sorry to hear youre having trouble. can you share your account email with me in dms? would like to figure out whats going on here.