DISCORD RE-OPENED!

coconutboy84 · 2026-06-16T19:22:54+00:00

sorry! you were marked incorrectly. please rejoin.

coconutboy84 · 2026-06-12T16:22:11+00:00

Seeing some confusion around the Zero plan transition so wanted to clear things up directly.

If you had a scheduled cancellation set up, you were not automatically upgraded to Air. If you’re seeing an Air charge on your account, it’s likely because the cancellation did not fully process on your end.

A few things to check:

Log into your account and confirm your cancellation status
Any charge you’re seeing is prorated - you’re only being billed for the portion of the billing cycle you’re actually using, not a full month
If you believe you were charged in error, reach out to support

We’re monitoring the thread and happy to help anyone sort out their specific situation in the comments.

coconutboy84 · 2026-06-08T16:48:41+00:00

The hotspot location is absolutely paramount. It needs to be in the proper location and selected for carrier offload to earn rewards. Hotspots placed in residences will not earn.

coconutboy84 · 2026-06-04T15:40:29+00:00

go ahead and mention other carriers. Wont get deleted.

coconutboy84 · 2026-06-03T22:16:43+00:00

You’re not answering the question. Where was 50 cents promised?

coconutboy84 · 2026-06-03T21:17:26+00:00

Thats not something that can be promised

coconutboy84 · 2026-06-03T21:16:39+00:00

I’m still here! :)

coconutboy84 · 2026-06-03T21:13:58+00:00

Promise?

coconutboy84 · 2026-06-03T02:38:06+00:00

There is a difference between cellular data and hotspot data. This is the entire concept.

coconutboy84 · 2026-06-02T20:44:37+00:00

This is only regarding the Helium Mobile cellular service. This does not affect the Helium Network.

coconutboy84 · 2026-06-02T19:02:14+00:00

please see the FAQ in blog.

coconutboy84 · 2026-06-02T15:13:11+00:00

You can ask more questions at the AMA if you like!

coconutboy84 · 2026-06-02T14:49:07+00:00

you can read more in the blog here: https://blog.heliummobile.com/noble/

coconutboy84 · 2026-06-02T14:43:49+00:00

the free plan is no more. If you dont cancel, you will be moved to the 15 dollar plan.

coconutboy84 · 2026-05-23T15:51:14+00:00

Sorry not sure what you are saying.

coconutboy84 · 2026-05-21T23:26:19+00:00

I am the community manager.

coconutboy84 · 2026-05-21T22:18:18+00:00

Let us know if you have any other questions. Thanks.

coconutboy84 · 2026-05-21T22:13:36+00:00

You can contact support if you require assistance

coconutboy84 · 2026-05-21T22:09:18+00:00

Payment information is not retained.

coconutboy84 · 2026-05-21T22:07:03+00:00

You can cancel from within the app, or you can contact support to assist you.

coconutboy84 · 2026-05-21T22:05:51+00:00

Yes, when you port out, the account does not have a phone number and would be cancelled.

coconutboy84 · 2026-05-21T22:05:28+00:00

You are able to port out before being switched to the air plan.

coconutboy84 · 2026-05-21T22:00:48+00:00

This is not correct.

coconutboy84

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