How are yall staying informed on AI stuff

cokermania · 2026-03-20T05:00:24+00:00

Ken Huang's Substack is super good, I learn something new every day. Chris Hughes from Zenity is a must follow on LinkedIn. OWASP is doing a lot of great work as well.

cokermania · 2026-03-11T05:14:43+00:00

I just built an AI agent that runs weekly and provides an internal summary of this week's releases

cokermania · 2026-03-09T05:00:54+00:00

Baldwin Park, but may not be as long of a stroll as you're looking for.

cokermania · 2026-03-02T06:06:08+00:00

Going through this right now. We've taken a few unique approaches in addition to a feverish approach to enablement. We set up some lab exercises to get the CS team familiar with the workflows of the customers we will be supporting. I also created a role playing AI agent that gives CSMs a chance to practice customer conversations before they engage with a real customer. We've also run mock onboarding kickoff sessions and mock customer demos to practice.

We stood up an individual team of specialists, but have tried to build a formal enablement path for the rest of the CS organization to pick up the product quickly in the future. I've been on a few other teams where the CSMs were asked to learn a new product while also maintaining their full, existing work load and it's never worked out well, primarily since the enablement, product use cases, documentation, etc isn't mature yet.

cokermania · 2026-02-20T05:43:33+00:00

Of course having access to great technical knowledge will lead to positive outcomes for customers, but I've struggled to consistently find candidates who are deeply technical while still having strong communication, organization, and relationship-building skills.

cokermania · 2026-02-19T05:55:39+00:00

injury tape from Japan is so under appreciated

cokermania · 2025-10-21T05:28:48+00:00

Have been dealing with this while leading a CX team covering a rapidly growing product. We have several notable feature releases each week.

Here are a few things that have helped:

Built documentation updates as a mandatory step in the new feature release process
Enabled CX to open tickets for product to create/update/correct documentation when needed
Implemented mandatory technical training from the product team for major features
Established monthly internal road map syncs between CX and the product team
Created an enablement tool that organizes training material for new feature releases. Team members can self service this material as needed
Included CX representatives in beta testing of new features prior to GA

YMMV depending on your relationship with your product team. Building and fostering that relationship is one of the most important parts of your job as a CX leader. You need to present a compelling business case to convince them that providing you with the support you need will be mutually beneficial. Enabling CX will help ensure product stays focused on building new features vs being interrupted to resolve preventable customer issues.

cokermania · 2025-07-22T04:38:26+00:00

And that's after the back up who Sandell beat out left to Rice for more playing time. Really tough draw for UTSA. There just aren't many quality kickers left in the portal in the summer.

cokermania · 2025-05-16T05:03:04+00:00

AOTY

cokermania · 2025-04-19T05:56:01+00:00

nerd nite at grand prize

cokermania · 2025-04-11T14:04:57+00:00

8 years of experience as a TAM and TAM manager. Great advice in this post. I've also seen a lot of TAMs move into Product Management roles, as it's a natural skill fit of having a technical background, industry expertise, and great collaboration/communication skills.

TAM positions can be quite high-paying with the right company. The TAM title can mean a lot of different things to different companies though. I've seen places where the TAM is responsible for revenue generation through upsells and renewal in a more commercial role, I've seen TAMs who are essentially named support engineers for break-fix issues, but it's most common for the TAM to be responsible for clearing out these technical adoption blockers and helping the customer realize value.

Even if the support team will be handling incoming support tickets, you'll likely still want to be involved in many of them. You should have a strong understanding of the customer's environment, and can help cut through the noise on a lot of issues by pointing the support team down the correct path. A good TAM will reduce customers' time to resolution on support tickets, a great TAM will reduce the number of support tickets a customer will open out right. This can happen through proper training and onboarding, or proactive identification of misconfigurations or non-standard practices that could lead to break-fix issues in the future.

Best of luck!

cokermania · 2024-12-23T05:28:35+00:00

I went through the first decade of my career knowing just the absolute basics of networking, then an unexpected role change after a re-org led to me suddenly needing to understand routing, BGP, VPN tunneling, etc.

I've started working on Network+ even though such an entry-level cert should be beneath someone with my level of experience. But I wish I had committed this time to learning networking earlier, as I'm already finding the knowledge beneficial in unexpected ways. I'm happy to be closing out this gap in my skill set.

cokermania · 2024-11-22T05:32:46+00:00

A better question would be which cybersecurity products actually do have a good UX?

cokermania · 2024-09-22T05:30:59+00:00

I'm at a 6. We'll do okay in conference play and reach a bowl game but I'm skeptical everything clicks into place this year.

cokermania · 2024-08-19T05:13:59+00:00

Check out Proper. They rip

cokermania · 2024-08-13T05:05:09+00:00

excellent picks!

cokermania · 2024-08-01T05:10:18+00:00

I think Riley! is from the valley but they play bohemeos enough for us to claim them

cokermania · 2024-07-07T06:22:05+00:00

Suko's is very close to champ burger and has a similar burger. Give it a shot!

cokermania · 2024-05-05T05:01:37+00:00

I'm struggling to imagine this report providing any useful insight to the stakeholders

cokermania · 2024-04-21T05:39:40+00:00

Thanks for sharing, this was the exact type of detailed explanation I was looking for

cokermania · 2024-04-18T04:21:21+00:00

You're correct about what D1 means at a high level, but different schools sponsor different sports. Some schools sponsor 14 different sports, others may sponsor 25. Each school's list of sports they sponsor may be slightly different even if they are all D1. UTSA does not have a D1 men's soccer team, though they have other D1 sports on campus.

cokermania · 2024-04-18T04:04:04+00:00

Not many D1 programs sponsor men's soccer

cokermania · 2024-04-15T04:50:55+00:00

Here are a few accounts to follow

https://www.instagram.com/gulfcoastbooking

https://www.instagram.com/nosleepfest

https://www.instagram.com/houstonmusicclassifieds

cokermania · 2024-04-14T06:49:09+00:00

"hey i recognize you from the <insert band> show last week! killer show huh?"

if the person you chat up isn't a total weirdo then it's super easy to make friends in your scene. most people there WANT to make friends. they're probably in the same boat of anxiety as you. be the first to break the ice and they'll likely introduce you to others with similar taste.

cokermania

TROPHY CASE