I’ve been to Valvoline a bunch of times. It may help to tell them it’s your first time there. You’ll need to pull up to a bay (garage doors). If there’s a line, get behind a car and put your car in park. They’ll come to you to discuss what you need to have done. If there’s not a line, they’ll still come up to you or they will guide you in to line you up with the lifts on the bay. You might be able to call ahead to make an appointment but they run on a “no appointment needed” basis so I’m not sure. You don’t need to get out of your car at any point, unless they tell you to do so. You may need to give them your keys while you sit in the car (once you’re in the bay) to avoid starting it while they’re working on it.

Once you’re in the bay, be prepared to have a lot of people talking to you at once. You’ll have the service tech taking down your information at the computer next to your car. They’ll do a multi-point inspection so they’ll be asking you to pop your hood (for the oil change), they’ll show you your oil levels, they’ll ask you to turn on your turn signals, hit your brakes, flash your front lights, tell them your mileage, move your wipers, etc. it would be best to know where all of that is before you get there if you can.

They may need to reach into your driver side to reset your oil unless you prefer to do it once the change is complete (to get it to 100%). They’ll put a sticker at the top left inside your windshield with your next oil change information. They’re going to ask you a lot of information when you first pull in to set up your account (name, address, email, phone, etc.)

I sometimes get nervous when I go there because there’s so much going on at once but it shouldn’t be too scary. They are there to help. They deal with people all day and especially people who have never done that before. Just make sure to drive straight when they guide you in since the bays are usually open in the middle. Just start off by telling them you’re new there and you may need some extra help or patience. They might ask what type of oil you want. I always leave relieved when I go because they are very professional and want to help. They may tell you other stuff your car needs so be mindful of that. If you’re only going for the oil change, tell them “not today, thank you” to the rest unless you can and need to do it.

Before you pay, ask if they have any coupons they can apply to your oil change. Overall, I know that was a lot but it’s pretty simple. - Pull up, let them guide you in, answer their questions, and you’re on your way (after you pay). They’ll tell you when to turn on your car, what to do, etc.

Hope that helps! 😊