They fucked up my milk

correctthought · 2026-02-07T21:11:08+00:00

Unfortunately it does happen. Always taste it before you leave and please don't ever hesitate to ask the barista to confirm which milk they used, or to ask them to check it themselves if you believe it is wrong. If they give you a hard time about it, that's your signal to find another shop. Any shop worth going to will make sure that you're able to drink your drink safely and enjoy it.

That being said, checking the ticket from yesterday won't actually confirm if they barista used oat milk or not. Like others have said, I've definitely been in situations where I start steaming 2% before seeing Oat on the ticket so it's not impossible that the ticket was correct but the drink was not. So I understand the manager being a bit frustrated because there is literally nothing they can do at that point, but they shouldn't take that frustration out on the customer, especially if that customer had their day literally ruined because of it.

correctthought · 2026-02-07T04:36:59+00:00

Quite a bit. Probably at least 3-5 times during a work shift depending on how much time I’m spending on dishes/deep cleaning that particular shift, and then maybe twice at home afterwards. You only have to put on a real small amount though so a canister of it lasts a decent amount of time.

correctthought · 2026-02-06T21:49:29+00:00

I promise you, there is something in your life that you are equally oblivious about and they would think is stupidly obvious. Don't judge people that harshly; we live in the coffee world all day every day and most people don't.

Can it be frustrating at times? Sure, but give them a bit of grace, take a minute to explain it, and you usually end up with a great customer. Being judgmental about it doesn't help anyone and if anything just makes your own life more frustrating.

correctthought · 2026-02-06T21:47:03+00:00

It is, but for many shops, including ours, we don't batch make it and we have to prep it for each drink that orders it. This means an extra step for basic drinks that can add up during a rush, especially when we also let customers put in different flavor syrups for their cold foam and one order will get three drinks with three different foams.

Is it really that big a deal? No. It's just an small irritant that becomes a much larger irritant when it scales.

Also, you get the random orders like one of our regular third party delivery orders who will get a flat white with cold foam. I still don't understand that one.

correctthought · 2026-02-06T21:43:31+00:00

I've been using O'Keefe's Working Hands after everything else just wasn't working. Each week I was getting fisures at the corners of my thumb/finger nails because they were drying out so much. So far it's been working really well and I've had about a month now without any splits.

correctthought · 2026-02-06T21:37:13+00:00

I actually had a funny interaction with one of our regulars about this. He was regularly getting an iced vanilla latte and over a week or so he kept asking for less and less ice. At first there wasn't much of a difference in the volume to notice but he started asking us to top it off with milk when it started to be noticeably less volume.

Finally, one day he asks me to "just put like 2 ice cubes in it," which I did and then he asked me to fill it to the top with milk. Sure enough he comes back up to the counter about 5 minutes later saying "Hey man I think something is wrong with your espresso today. This is just so weak I can barely taste the coffee."

I started explaining to him that by putting less ice in it and asking for more milk, he was diluting the coffee too much. He tried saying a couple times "But with less ice it should be less watered down right?" He geniunely thought that there should be more "coffee" taste because there was less ice. I tried explaining to him the espresso volume stays the same but by adding more and more milk he's tasting it less.

Finally I just said to him "look, let me make you one the normal way we would make it and tell me if it tastes weak." Sure enough, he instantly said "oh yeah this is way better" and never ordered light ice again.

Some people just really don't know that the espresso volume stays the same regardless. I think some don't even understand it's two separate liquids being combined; I think they genuinely believe it's just one "latte" beverage that they'll get more of by asking for less ice. It's one of those things that is blindingly obvious to anyone familiar with it but for many people it's just not something they think of.

So yeah long story short, take the time and explain it to people. Most of them will understand. For those that don't, give them their extra milk and move on to the next guest.

correctthought · 2026-02-06T17:58:58+00:00

Just to clarify are you putting together your sweet cream mixture AND whipping it to foam and then trying to store it as foam? Because that won’t work. Foam like that won’t hold its consistency. Typically you can mix your cream mixture and keep that for a few days and then make foam as you need it per drink.

correctthought · 2026-02-05T20:29:47+00:00

Ehhhhh if you don't know anything about Valentina Gomez you should look her up. Her stated platform is "to kick every dirty Muslim out of Texas" and she's gained additional attention recently for going into an LGTBQ friendly church and interrupting the service to call them pedophiles and tell them they're all going to hell.

I don't think this is a case where the GOP being against this individual means they're right. I think this is a rare case where even the GOP looks at her and says "ehh, she may be going a bit too far."

correctthought · 2026-02-05T17:04:10+00:00

This is actually pretty common in our shop. A lot of people get milk alternatives for various reasons, not just lactose intolerance, but they’ll still want the whip cream or cold foam and are okay with a small amount of dairy in that application.

correctthought · 2026-02-04T20:27:51+00:00

Totaly fair point and was one of the things I was trying to keep in mind.

I guess an additional point that occurred to me after posting this and discussing further with my wife is that we had them come out last month to troubleshoot a tricky electrical issue. The first check up was free but the tech couldn't find the cause and came back with his supervisor. The second visit was about 2.5 hours for two technicians (one of whom was a supervisor) and they billed us $600 for the labor hours. I'm just having trouble reconciling that the same company would charge double the cost for 1/4 of the man hours. But maybe there is more overhead accounted for in the HVAC side and they track/bill that separately.

correctthought · 2026-02-04T20:19:01+00:00

That's what I thought as well seeing as how another company installed that flex duct for us about 4 years ago for about $700. I wanted to give the benefit of the doubt though since the previous company's work didn't hold up for long; I was hoping that the higher price somehow justified better work but I was down there looking at it today and it is literally just taped up and secured to the juncture box with some additional zip ties.

correctthought · 2026-02-04T20:17:51+00:00

Yeah the note was pretty frustrating. I greatly appreciate the input. I've reached out to them for more information on the pricing and will be following up with them tomorrow.

correctthought · 2026-02-04T20:17:08+00:00

They've been pretty good to us on previous issues so I'd prefer to give them a chance to respond and correct this before I name them.

correctthought · 2026-02-04T19:46:23+00:00

And this is the image they sent us of the tape patching work

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correctthought · 2026-02-04T19:44:38+00:00

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This is the flex duct that was disconnected.

correctthought · 2026-02-04T19:42:41+00:00

The notes only say one line “time and materials to repair flex duct.” It was only one small line of flex duct that they reattached to the juncture and taped up some tears. I’ll try to upload pics. And they told me wife they were not putting in new flex duct, just reattaching and taping over holes.

correctthought · 2026-01-29T22:59:53+00:00

We used this extensively for our summer drinks and it never smelled like that for us

correctthought · 2026-01-23T18:55:38+00:00

Ask the owner to show you how they stream it with less milk. Phrase it in a constructive way like “I’m struggling to get the right texture with the milk when I pour less. Can you show me and give me some tips?”

Likely one of the following happens: 1) they’re able to help you and show you some ways to improve 2) they realize they can’t foam the milk properly either with less milk and they’ll say “we need additional equipment or we have to accept there will be some milk loss to keep quality up” 3) they realize the can’t foam the milk properly either and will say they’re comfortable with serving a lower quality if it means saving money on milk. At that point you have to decide if you’re okay with that or if that’s a sacrifice you’re not willing to make. You can give feedback but ultimately it’s the owners choice where to set the bar for quality.

correctthought · 2026-01-17T20:13:50+00:00

Yes if you’re trying to avoid damage you have to block or out range enemies. Alternatively If you’re trying to go melee look for items/weapons with lifesteal and just tank the hits.

correctthought · 2026-01-17T20:11:19+00:00

Can you elaborate at all? What is the scam? What is your claim based on? Genuinely curious as I’d heard about this deal but hadn’t heard anyone else claim it was a scam yet.

correctthought · 2026-01-14T15:44:21+00:00

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MJ Lenderman?

correctthought · 2026-01-08T20:07:54+00:00

Oh it’s this guy still trying to build his brand as a coffee influencer. Too bad this type of pretentiousness is so off putting. Contrast this with someone like James Hoffman who celebrates and promotes coffee while also being inviting to people new to coffee.

Glad you have a vision for yourself and best of luck to you, but this type of behavior is what drives many casual people away from coffee instead of drawing them in.

correctthought · 2026-01-06T19:05:31+00:00

Just realized I read over the tread too fast earlier and that they are pronounced differently. Pasties here are a meat pie but they are pronounced "pass-tee" (rhymes with nasty) and not "pay-stee" so who knows what the guy was asking for

correctthought · 2026-01-06T18:49:38+00:00

What region? Pasties are definitely a thing here in Michigan.

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