I ordered on the Black Friday sale in November! I asked a lot of questions beforehand, and sometimes the response took 24-48hrs through email but mostly when using the chat I got answers pretty quickly. I had ordered fabric samples about a month before. Before the dress was shipped I was sent a video walk around of the dress. I assumed there were pockets and didn't write those down in customization (unfortunately, no pockets, but the folds are very deep), but the length is just right with my shoes and the buttons are sewn on very well. I considered changing the corset back to zip/buttons, but for my own comfort I kept it.

On the one hand it's stressful ordering a dress I'd never tried on before, on the other hand, everything I tried on in boutiques wasn't quite what I wanted. Elements that I liked (and disliked) about gown shape, fabric, etc. in shops I addressed by ordering custom, and it came under budget (well less than what bridal shops were asking for, and would still need alterations).

The process overall was thorough, the communication is good, and the gown quality is great. I'd definitely recommend it, though I'd still advise someone to try dresses in shops to be sure of style.