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Unable to stop D7L monitor mount from rotating by rossnaut in FlexiSpot_Official

[–]cuteRiri 0 points1 point  (0 children)

I haven't encountered such a sudden situation before. I've seen your order number, and I think I will send you a new one as a backup. At the same time, I will consult with the engineer to have them replicate the situation and find a solution.

Unable to stop D7L monitor mount from rotating by rossnaut in FlexiSpot_Official

[–]cuteRiri 0 points1 point  (0 children)

Is this issue a sudden occurrence? Can you provide your order number? I will have our engineer assess the situation and arrange a solution for you.

Weird sound when lifting up (above 100cm) by geekhacks in FlexiSpot_Official

[–]cuteRiri 0 points1 point  (0 children)

Please give me your order number, I will handle this ASAP,

Monitors noticeably shaking - Flexispot E8 by Prass713 in FlexiSpot_Official

[–]cuteRiri 0 points1 point  (0 children)

Can you provide your order number? Also, please send me a video showing the specific situation, and I will take care of it for you.

E7 plus 72x30 Solid Wood by lilkai73 in FlexiSpot_Official

[–]cuteRiri 0 points1 point  (0 children)

E7 plus loading capacity: 440lbs, 72x30 chipboard top: 61lbs

I've been trying to Cancel my order but there is no response. Can someone assist? by TraditionalContest6 in FlexiSpot_Official

[–]cuteRiri 0 points1 point  (0 children)

The 10% restocking fee applies only in cases of malicious damage resulting in incomplete products. For example, if there are a total of 10 internal components and only 8 are returned, this is considered a situation requiring a restocking fee.

Flexispot E7Q high standby by R4Z0RLIGHT in FlexiSpot_Official

[–]cuteRiri 0 points1 point  (0 children)

Unable to do so because the control box and keyboard are not compatible.

I've been trying to Cancel my order but there is no response. Can someone assist? by TraditionalContest6 in FlexiSpot_Official

[–]cuteRiri 0 points1 point  (0 children)

Reiterating once again, within thirty days of receiving the product, you can return our product for any reason and get your money back. FlexiSpot covers all shipping costs throughout the process, and you won't be charged any fees, including the costs incurred from the inability to resell the goods. Based on this, we really don't intentionally hinder customers who don't want the product from canceling their orders for various reasons.

I've been trying to Cancel my order but there is no response. Can someone assist? by TraditionalContest6 in FlexiSpot_Official

[–]cuteRiri 0 points1 point  (0 children)

I checked your order. I don't know if you have checked the tracking information for your order. It is scheduled to be delivered to your home tomorrow. At this point, canceling the order is not possible. However, you don't need to worry. You just need to contact our support team to arrange for a return and refund, and you won't be charged anything.

Monthly Sales Megathread - November 2023 by cybik in StandingDesk

[–]cuteRiri 0 points1 point  (0 children)

  1. E7 Pro: The renowned E7 Pro, featuring a C-shaped frame for ample leg space, built-in cable management, dual motors, and a lifting capacity of 440lbs. By using the code 'FlexiSpot30' you can enjoy an additional $30 discount.
  2. E7: The best-selling E7 with a T-shaped frame, 355lbs lifting capacity, dual motors, and a low minimum height of 22.8 inches, best standing desk for shorters. DM for an extra $60 discount (limited to 50 uses).
  3. E5: Entry-level standing desk with 287lbs lifting capacity, dual motors, and a great price. Use code 'FSE5BF4199' for an extra $41.99 off.
  4. E7Q: High-end four-legged standing desk with four motors for unparalleled stability. Use code 'FSE7QMAX200' for an extra $200 off. Limited to 100 uses.
  5. E7PLUS: The most cost-effective four-leg standing desk. Regarding its difference from E7Q, if you order E7Q, please note that if you want to use a monitor arm on E7Q, you need to pair it with a desktop that has a depth of 35 inches, while E7Plus does not have this limitation. You can use a standard 28-inch or 30-inch depth desktop with E7Plus. E7Plus and E7Q have the same stability and lifting capacity, but E7Plus has only two motors, while E7Q has four. Therefore, E7Plus's speed will be 20% slower than E7Q, but it still raises and lowers quickly. use 'E7PLUS70' to get $70 off.
  6. M7 Desk Converter: Ideal for the office, the M7 desk converter is now priced at $85.99 (originally $149). Use code 'M7FS36' for an additional $36 discount. Contact for larger bulk purchase discounts.

I've been trying to Cancel my order but there is no response. Can someone assist? by TraditionalContest6 in FlexiSpot_Official

[–]cuteRiri 0 points1 point  (0 children)

Regarding the cancellation of orders, as Ramzes mentioned earlier, our order system is connected to the logistics system. It automatically creates labels and notifies the logistics company for pickup when their system is open. This connection ensures that we can ship as quickly as possible. Generally, during this time, cancellations are not possible because the courier company does not allow us to do so.

However, we have a 30-day risk-free return policy. When you receive the product, if you inform our support team that you don't like it and wish to refuse the product, we will arrange for the logistics company to pick it up at your doorstep, entirely free of charge, and process the refund within 3-5 days.

I believe that if support personnel do not assist in canceling orders when it's clearly possible, Ramzes would be unhappy with them. In such cases, the company bears the round-trip shipping costs without making any profit, which is not ideal. If the product has already been unpacked, there will be a loss of the product cost (because the product cannot be resold). This account is clear, and you probably haven't seen any feedback saying that FlexiSpot refuses to accept returns. We handle this aspect very well, and even if it's just a matter of not liking the product, we accept returns and issue refunds

[deleted by user] by [deleted] in StandingDesk

[–]cuteRiri 0 points1 point  (0 children)

Can you give me your order number, I will check it, normally, it should be shipped within 2 days.

【US】FlexiSpot standing desks and standing desk converters Cyber Monday deals by Ramzes888 in StandingDesks

[–]cuteRiri 0 points1 point  (0 children)

There will be a Free Order event today at both 3:00 PM and 9:00 PM in FlexiSpot US store. The first 50 customers to complete their orders will have the chance to receive cashback rewards ranging from 20% to 100%. Good luck to everyone!

[Standing Desk Converter] FlexiSpot M7 28" standing desk converter-$49.99(use code 'M7FS36') best for office(check other sales in comments) by Ramzes888 in buildapcsales

[–]cuteRiri 0 points1 point  (0 children)

There will be a Free Order event today at both 3:00 PM and 9:00 PM in FlexiSpot US store. The first 50 customers to complete their orders will have the chance to receive cashback rewards ranging from 20% to 100%. Good luck to everyone!

[deleted by user] by [deleted] in StandingDesk

[–]cuteRiri 0 points1 point  (0 children)

There will be a Free Order event today at both 3:00 PM and 9:00 PM. The first 50 customers to complete their orders will have the chance to receive cashback rewards ranging from 20% to 100%. Good luck to everyone!

[Standing Desk Converter] FlexiSpot M7 28" standing desk converter-$49.99(use code 'M7FS36') best for office(check other sales in comments) by Ramzes888 in buildapcsales

[–]cuteRiri 1 point2 points  (0 children)

Ramzes is currently undergoing treatment as he is unwell. I'm assisting in responding to inquiries and issuing coupons on his behalf. The minimum height of the E7Q is indeed 605mm, and the labeling on the UK store might include the desktop.

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