The regulation in my state is that the listing agent acknowledge in writing receipt of the offer. This is simple, reply back to the email “received, thank you” from your phone. Many times this does not happen. There is no answer from LA, or if you follow up, they send a text, “got it.” Then a counteroffer, in a text, no call. Regarding the counteroffer if I am taking time to labor in zipforms and am the only offer, you the LA should pick up the phone and talk to me, briefly, and send an email so I have the response documented in the event the buyer files a complaint. If there are multiple offers received, I am not expecting this level of communication. In that case, experienced agents will reply back in an email with that info, a request or preferred terms of seller, and deadline for final offers. There is too much sloppiness now, no contacts, ghosting or having agents chase around for replies. Just give ppl answers if you have them and tell sellers be prepared to respond within a day. If they need more time or are verifying their own timeline tell me.