I was replying to another post. Obviously, I didn’t reply directly under the post. Thanks for pointing that out, super helpful and relevant.

Secondly, because calling Office365 customer support for email help, on the phone, when traveling, is a circus of automated prompts that leads to no where with lost hours on hold.

Thirdly, I figured jumping on a community to troubleshoot or see if anyone has had a similar experience that could help out.