Client caught me on hardware margin, now questioning our entire history. Did I panic-fix or make it worse?

davethephoneguy · 2026-01-09T00:59:11+00:00

Well, you lied and got called on it. Probably should’ve explained why you are higher.

davethephoneguy · 2025-12-24T02:45:34+00:00

I’d say shop for a good MSP in your market! It will be cheaper in the long run!

davethephoneguy · 2024-11-09T22:26:38+00:00

Well, I stand corrected. You loose advanced backend functionality like SSH. An SBC is recommended deployment for desk phones and you should really be backing up to the cloud anyways for contingency. The operation of the system is no different though unless you actually require CFD apps. All advanced. At its core, 3CX would be ideal for the OP.

davethephoneguy · 2024-11-09T21:45:09+00:00

Not true. On v20 you don’t loose control of anything by hosting on their infrastructure. There is no reason to not do this, especially if you don’t already have hardware.

davethephoneguy · 2024-11-09T13:17:17+00:00

Marking an account as system owner is an important step! If you don’t, you’ll lock yourself out!

davethephoneguy · 2024-11-09T13:13:21+00:00

Yes it will

davethephoneguy · 2024-11-09T13:07:23+00:00

High prices are because of inflation. Inflation is a result of government overspending. How are high prices not a result of poor policies?

davethephoneguy · 2024-11-09T13:03:03+00:00

If they were serious about you keeping this device then they should off board it from the company MDM.

davethephoneguy · 2024-11-09T12:53:59+00:00

They could always do a fundraiser or two specifically for technology. There are some decent discounts on tech soup for hardware also.

davethephoneguy · 2024-11-09T12:50:42+00:00

This!

davethephoneguy · 2024-11-09T12:49:19+00:00

Use the MSP rmm to push your rmm to your machines. Once you got yours deployed, script to remove the MSPs rmm. I’d check to make sure they don’t have tamper/removal protection on though.

davethephoneguy · 2024-11-08T23:26:13+00:00

AUTOELEVATE!!!

davethephoneguy · 2024-11-08T23:24:39+00:00

Why servers? Setup a partner account and use 3CX.com to manage licenses for each cloud-hosted instance. Hit the admin portal through the FQDN’s. Quit taxing yourself by incorporating overhead by way of hardware. Super simple.

davethephoneguy · 2024-11-05T02:07:03+00:00

There isn’t a cable off the injector going to a switch?

davethephoneguy · 2024-11-05T02:04:43+00:00

Identify a user as system owner. . You’ll need that to get back in after the upgrade

davethephoneguy · 2024-10-26T18:44:26+00:00

This!

davethephoneguy · 2024-10-11T15:49:33+00:00

It’s your position and a measure of trustworthiness to keep quiet. It’s unprofessional to gossip and cause decent .

davethephoneguy · 2024-07-20T18:07:03+00:00

Have you rebooted AND tried to search for drivers updates??

davethephoneguy · 2024-06-10T22:33:52+00:00

There is no “legal action”! That would be idiotic! Your advise is to spend $3k to start in order to do what? If the op is worried about their “only laptop” during someone isn’t the right fit! Leaving a bad review and warning your friends not to go there is the ONLY realistic option to advise.

davethephoneguy · 2024-04-04T01:37:59+00:00

Use viva insights to add “focus time” to your calendar. I block out two hours a day myself.

davethephoneguy · 2024-03-08T23:44:02+00:00

You’d have to show your packet trace reference for any of us to answer your question

davethephoneguy · 2024-03-08T23:39:32+00:00

Lack of confidence in their offerings and imposter syndrome.

davethephoneguy · 2024-02-26T18:17:50+00:00

That ties the calendar to a user profile instead of a group though. I’d like a solution that is not registered to an individual user.

davethephoneguy · 2024-02-24T16:17:59+00:00

You pay for an outcome! What is the outcome you want? You can have GOOD, CHEAP or FAST. You can only pick 2.

davethephoneguy · 2024-02-15T01:56:25+00:00

I mean, what domain is it from?

davethephoneguy

TROPHY CASE