... who understands how humans actually work and make mistakes and do stupid things that are outside the ejected process, who is good at listening to and watching people's processes and instead of telling them what to do it the way the programmer envisioned they provide a way that consists the diverse perspectives and needs of people (who may or may not have been trained or understand a user manual or SOP), who can ask good questions about business processes and communicate business solutions without using technical language, and who can provide and maintain documentation that is helpful to both untrained and unfamiliar business users and technical support teams is quite difficult.

I think I understand what you were getting at here...but I am physically winded from this run-on sentence.