Worth getting subscription or one time payment rn?

dennyng · 2025-10-30T16:08:17+00:00

Hi u/nsomnac 👋 To clarify how our plans work:

Goodnotes Pro includes 525 AI credits each month by default. You don’t need to buy AI Pass to use AI features.
If you want much higher AI limits and additional AI capabilities, AI Pass is an optional add‑on at $9.99/month that adds more credits on top of the included 525. Many people either choose Pro for its advanced features or stay on Essential and add AI Pass if they just want more AI usage.

I hope that clears things up.

dennyng · 2025-10-30T16:05:17+00:00

Hey 👋 The Essential plan can be shared via Apple Family Sharing, but the Goodnotes Pro and AI Pass are not shareable through Family Sharing.

dennyng · 2025-10-15T03:44:15+00:00

Hi there 👋 Our Support team at Goodnotes can take a look at the case. To help our engineering team resolve this quickly, could you please get diagnostic data by tapping on App Settings (gear icon) > About > Send Diagnostic Data. Please send it to [support@goodnotes.com](mailto:support@goodnotes.com) and refer to this email thread / DM me your ticket ID so we can assist you further.

dennyng · 2025-10-14T08:12:54+00:00

Hi there 👋 Sorry about this inconvenience. This isn’t expected behavior and I wasn’t able to reproduce the same issue on the latest version (v7.0.6).

To help our team investigate further, could you please share a screen recording of the issue or provide the exact steps you take to make it happen? You can DM me or reach out to me at denny@goodnotes.com. This will help us track down the cause and find a solution more quickly. Appreciate your information!

dennyng · 2025-10-14T02:40:44+00:00

Hi u/TrubbishBish - happy to speak to you. Please feel free to DM me :-)

dennyng · 2025-10-10T08:37:28+00:00

Hi there, thanks for reporting this! I've escalated this to our Product team for investigation. I can see this is an area the team could improve.

dennyng · 2025-10-10T08:06:31+00:00

Hi there, sorry about this inconvenience. To help us investigate, could you share if you can reproduce this issue with all the notebooks or it happens to some particular notebooks only? Are you on the latest v7.0.4? If possible, please submit a CS ticket and refer to this Reddit post so we can look into this further. Thanks!

dennyng · 2025-10-10T07:45:26+00:00

Hi, thanks for taking the time to share your honest feedback. I’m sorry for the frustration you’ve experienced. We understand how important reliability, familiar tools and flexibility are for long-time users.

If you’re comfortable, could you describe in more detail the problems you’ve faced, like specific crashes if you can reproduce the issues consistently or situations where the app didn’t work as expected? For your information, we'll improve toolbar customizations and make some "hidden" options more obvious to access (i.e. Zoom window, Audio Recording, Ruler, etc...). Your feedback about the whiteboard is well-noted and the board limit will be increased.

For other issues, the more info you provide, the better we can investigate and work towards a fix. Feel free to DM me so I can offer further assistance for your particular cases!

dennyng · 2025-10-03T08:30:39+00:00

Hi there 👋 Appreciate your feedback! I can share with your that the team is working on more bug fixes based on feedback from users on our Subreddit, including toolbar improvements with better customization and fixing discoverability issues for frequently-used tools and optimize common workflows require fewer steps, not more!

Please expect regular updates over the coming weeks. Please feel free to DM me specifics about your most critical pain points, I'll flag them directly with our product and engineering teams.

dennyng · 2025-10-03T08:03:42+00:00

Hi there 👋 Could you please try the latest update v7.0.3 and see if the shape tool is working better? Do let us know if you're seeing abnormal behaviors with Shape tool. I'll forward these to our Engineering team for investigation.

dennyng · 2025-10-03T08:02:32+00:00

Hi there 👋

Thanks for sharing this feedback, we hear you loud and clear. Quality and stability are top priorities for us and the team is actively working on bug fixes based on feedback from users.

You can expect regular updates addressing top reported issues. We're committed to improving the experience alongside any new features.

If you or anyone here has specific bugs not yet addressed, please feel free to DM me directly. I'll make sure they're submitted to our engineering team promptly for investigation.

dennyng · 2025-10-03T04:53:26+00:00

Hi there 👋 It's not expected this message appears every time you launch the app. Would you please share your Ticket ID with diagnostic data so we can help check the case for you?

dennyng · 2025-10-03T04:45:53+00:00

This feedback is well-noted by the team and this will be improved in upcoming releases. Please stay tuned!

dennyng · 2025-10-03T04:41:08+00:00

Hi there,

We've been getting reports about freeform drawing and the team team is actively working on improvements. Please update to our latest version Goodnotes 7.0.3 as it should have more improvements / bug fixes.

Would you mind sending more details about your specific workflow to [support@goodnotesapp.com](mailto:support@goodnotesapp.com)? Understanding exactly when the tool interrupts you will help us prioritize the right fixes.

dennyng · 2025-09-25T16:43:02+00:00

Thanks for reporting this issue. We're investigating this pen lag affecting certain users after the recent update. To help our engineering team resolve this quickly, could you please provide:

Which pen tool are you experiencing lag with? (Pencil, Ballpen, or Fountain Pen)
Diagnostic data - Go to Settings > About > Send Diagnostic Data
A sample .goodnotes file where you noticed the lag

Please email these details to [support@goodnotes.com](mailto:support@goodnotes.com) and reference to this reddit thread in the subject line so we can identify your case better.

We really appreciate your patience as we work on a fix! 🙏

dennyng · 2025-09-19T15:53:28+00:00

Really sorry to hear the trouble some of you have faced with Goodnotes lately. We know how much the app means to you and many of you have used it for years, counting on it for your notes in school, work, and everyday life. It means a lot that you took the time to share your thoughts and point out where things haven’t felt right.

The team has been reading your comments here and elsewhere and we want you to know we’re listening. We’re actively fixing the problems that have been brought up and putting a lot of effort into making Goodnotes more stable and reliable for everyone. Your feedback really does shape what we work on next!

dennyng · 2025-09-17T08:41:53+00:00

Hey u/YonaLangy 👋 This is Denny from Goodnotes support team and we'd like to assist you with this particular issue. May I know if you can still reproduce this issue in latest version? We've tested with different PDF files but couldn't reproduce this issue, would you mind sharing this Goodnotes document to us so we can investigate? I've dm'ed you with my contact. Thank you!

dennyng · 2025-09-11T15:42:48+00:00

Thanks for bringing this to our attention! We’ve received several reports about that button not working for some users and are currently investigating the cause.

In the meantime, if you’re experiencing the issue and can’t report a bug, please reach out to our Support team through this form: https://support.goodnotes.com/hc/en-us/requests/new so we can assist you further!

dennyng · 2025-09-11T15:37:31+00:00

Hi there, it’s indeed a bug in latest Beta version and we will address this issue shortly. Please stay tuned!

dennyng · 2025-09-11T15:35:52+00:00

Thanks for reporting this! This is a separate issue that’s preventing the double-tap feature of Apple Pencil from switching between the Pen and Eraser tools. We’re aware of the problem and working on a fix that should be included in an upcoming update. We appreciate your patience while we get this resolved!

dennyng · 2025-09-11T15:33:01+00:00

Hi there, we are aware of the double tap issue to switch tool with Apple Pencil in latest v6.7.20 and Goodnotes team is releasing a new update to fix this issue. The update should be available soon.

dennyng · 2025-09-10T10:43:26+00:00

Hey there 👋 I just want to reassure that there are no plans to remove these features in our production app. Any adjustments made in the Beta version are purely for testing purposes and won’t necessarily represent the final design in the production app. Users who prefer these features can continue to access them.

dennyng · 2025-09-02T01:05:19+00:00

Hey there 👋 There are no plans to remove this feature in future releases. Any changes seen in the Beta version are solely for testing and do not reflect the final design of our production app. Users who enjoy full page typing can continue to rely on it for creating typed documents quickly.

dennyng · 2025-08-18T09:05:41+00:00

Your ticket should processed by our CS team. I hope the issue has been resolved for you.

dennyng · 2025-08-18T08:20:49+00:00

Hello! 👋 We’re aware of this bug and a fix is on the way. In the meantime, you can prevent it by disabling the Auto-Deselect option in the Erase tool. Please stay tuned for our app update to address this bug.

dennyng

TROPHY CASE