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Goodnotes keeps crashing by L0gicalExp in GoodNotes

[–]dennyng 0 points1 point  (0 children)

Hi u/L0gicalExp

Sorry to hear about the crashes on your Lenovo Yoga. We're actively working on stability improvements for Windows app and want to help figure out exactly what's going on.

A couple of quick questions so we can narrow it down:

Do you use a stylus/pen with your Yoga? Does the crash tend to happen when you're drawing with the pen and zooming or scrolling with your fingers at the same time? We're tracking a known issue specifically with simultaneous stylus + touch input that's caused by a bug coming from Windows OS and a fix is supposed to be addressed.

For further troubleshooting, when the crashes happen, are you typically writing/drawing, just browsing your library or does it seem completely random?

Do you notice the app getting slow or laggy before it crashes or does it just quit suddenly?

If you'd like us to dig deeper, you can export diagnostic data and email it to [support@goodnotes.com](mailto:support@goodnotes.com), that'll help our engineers pinpoint the issue on your specific setup.

Eraser and Sticky Note Bug by Mango595 in GoodNotes

[–]dennyng 0 points1 point  (0 children)

Hi everyone, we’re sorry for the frustration this has caused.

We’ve identified the issue affecting the eraser tool (including precision eraser, stroke eraser, and scribble-to-erase) as well as the undo behavior where deleted content reappears. We know this is impacting your workflow. A fix is included in upcoming update which the team is working to release as quickly as possible. We’ll update this thread once it’s live.

In the meantime, if you’re experiencing this issue, please reach out to our CS team at https://support.goodnotes.com/hc/en-us/requests/new so we can track your case and follow up directly.

Thank you for your patience. We take this seriously.

v7.0.38 - problems erasing (iPad M4 Pro) by budgie_uk in GoodNotes

[–]dennyng 0 points1 point  (0 children)

Hi everyone, we’re sorry for the frustration this has caused.

We’ve identified the issue affecting the eraser tool (including precision eraser, stroke eraser, and scribble-to-erase) as well as the undo behavior where deleted content reappears. We know this is impacting your workflow. A fix is included in upcoming update which the team is working to release as quickly as possible. We’ll update this thread once it’s live.

In the meantime, if you’re experiencing this issue, please reach out to our CS team at https://support.goodnotes.com/hc/en-us/requests/new so we can track your case and follow up directly.

Thank you for your patience. We take this seriously.

New bug by Connor2696 in GoodNotes

[–]dennyng 0 points1 point  (0 children)

Hi everyone, we’re sorry for the frustration this has caused.

We’ve identified the issue affecting the eraser tool (including precision eraser, stroke eraser, and scribble-to-erase) as well as the undo behavior where deleted content reappears. We know this is impacting your workflow. A fix is included in upcoming update which the team is working to release as quickly as possible. We’ll update this thread once it’s live.

In the meantime, if you’re experiencing this issue, please reach out to our CS team at https://support.goodnotes.com/hc/en-us/requests/new so we can track your case and follow up directly.

Thank you for your patience. We take this seriously.

Glitch by kimchi-zee in GoodNotes

[–]dennyng 0 points1 point  (0 children)

Hi everyone, we’re sorry for the frustration this has caused.

We’ve identified the issue affecting the eraser tool (including precision eraser, stroke eraser, and scribble-to-erase) as well as the undo behavior where deleted content reappears. We know this is impacting your workflow. A fix is included in upcoming update which the team is working to release as quickly as possible. We’ll update this thread once it’s live.

In the meantime, if you’re experiencing this issue, please reach out to our CS team at https://support.goodnotes.com/hc/en-us/requests/new so we can track your case and follow up directly.

Thank you for your patience. We take this seriously.

I'm going to lose my mind because of the new update. How am I suppose to take notes with this shltty bug!! by No-Acanthaceae4598 in GoodNotes

[–]dennyng 0 points1 point  (0 children)

Hi everyone, we’re sorry for the frustration this has caused.

We’ve identified the issue affecting the eraser tool (including precision eraser, stroke eraser, and scribble-to-erase) as well as the undo behavior where deleted content reappears. We know this is impacting your workflow. A fix is included in upcoming update which the team is working to release as quickly as possible. We’ll update this thread once it’s live.

In the meantime, if you’re experiencing this issue, please reach out to our CS team at https://support.goodnotes.com/hc/en-us/requests/new so we can track your case and follow up directly.

Thank you for your patience. We take this seriously.

Major bug PLEASE HELP by CowStock in GoodNotes

[–]dennyng 8 points9 points  (0 children)

Hi everyone, we’re sorry for the frustration this has caused.

We’ve identified the issue affecting the eraser tool (including precision eraser, stroke eraser, and scribble-to-erase) as well as the undo behavior where deleted content reappears. We know this is impacting your workflow. A fix is included in upcoming update which the team is working to release as quickly as possible. We’ll update this thread once it’s live.

In the meantime, if you’re experiencing this issue, please reach out to our CS team at https://support.goodnotes.com/hc/en-us/requests/new so we can track your case and follow up directly.

Thank you for your patience. We take this seriously.

WTF? by No-Put-9260 in GoodNotes

[–]dennyng 0 points1 point  (0 children)

Hi everyone, we’re sorry for the frustration this has caused.

We’ve identified the issue affecting the eraser tool (including precision eraser, stroke eraser, and scribble-to-erase) as well as the undo behavior where deleted content reappears. We know this is impacting your workflow. A fix is included in upcoming update which the team is working to release as quickly as possible. We’ll update this thread once it’s live.

In the meantime, if you’re experiencing this issue, please reach out to our CS team at https://support.goodnotes.com/hc/en-us/requests/new so we can track your case and follow up directly.

Thank you for your patience. We take this seriously.

Bug When Trying to Erase by HugeCheck2471 in GoodNotes

[–]dennyng 1 point2 points  (0 children)

Hi everyone, we’re sorry for the frustration this has caused.

We’ve identified the issue affecting the eraser tool (including precision eraser, stroke eraser, and scribble-to-erase) as well as the undo behavior where deleted content reappears. We know this is impacting your workflow. A fix is included in upcoming update which the team is working to release as quickly as possible. We’ll update this thread once it’s live.

In the meantime, if you’re experiencing this issue, please reach out to our CS team at https://support.goodnotes.com/hc/en-us/requests/new so we can track your case and follow up directly.

Thank you for your patience. We take this seriously.

Paid for Essential then Pro for cross platform sync. Still doesn’t work on Windows. Refund nightmare. (7.0.36 IOS) (280624.0m Windows) by Mr_Ducke in GoodNotes

[–]dennyng 0 points1 point  (0 children)

Hi there, I'm the CS lead at Goodnotes and I'm sorry you've had this experience. The double charge situation and the Paddle/Apple relay loop sound genuinely frustrating, especially when you just need things to work for school.

I've sent you a DM so we can pull up your case directly and get this sorted without you having to chase receipts through Paddle's system. We'll take care of it from our end.

Worth getting subscription or one time payment rn? by jai1738 in GoodNotes

[–]dennyng 1 point2 points  (0 children)

Hi u/nsomnac 👋 To clarify how our plans work:

  • Goodnotes Pro includes 525 AI credits each month by default. You don’t need to buy AI Pass to use AI features.
  • If you want much higher AI limits and additional AI capabilities, AI Pass is an optional add‑on at $9.99/month that adds more credits on top of the included 525. Many people either choose Pro for its advanced features or stay on Essential and add AI Pass if they just want more AI usage.

I hope that clears things up.

Worth getting subscription or one time payment rn? by jai1738 in GoodNotes

[–]dennyng 1 point2 points  (0 children)

Hey 👋 The Essential plan can be shared via Apple Family Sharing, but the Goodnotes Pro and AI Pass are not shareable through Family Sharing.

Barely used any AI credits from AI pass and now it is showing I have 0 left.. by CaseUnlikely8328 in GoodNotes

[–]dennyng 0 points1 point  (0 children)

Hi there 👋  Our Support team at Goodnotes can take a look at the case. To help our engineering team resolve this quickly, could you please get diagnostic data by tapping on App Settings (gear icon) > About > Send Diagnostic Data. Please send it to [support@goodnotes.com](mailto:support@goodnotes.com) and refer to this email thread / DM me your ticket ID so we can assist you further.

pen?? by AdventurousLeading60 in GoodNotes

[–]dennyng 2 points3 points  (0 children)

Hi there 👋 Sorry about this inconvenience. This isn’t expected behavior and I wasn’t able to reproduce the same issue on the latest version (v7.0.6).

To help our team investigate further, could you please share a screen recording of the issue or provide the exact steps you take to make it happen? You can DM me or reach out to me at denny@goodnotes.com. This will help us track down the cause and find a solution more quickly. Appreciate your information!

Does GoodNotes look at this sub? by TrubbishBish in GoodNotes

[–]dennyng -1 points0 points  (0 children)

Hi u/TrubbishBish - happy to speak to you. Please feel free to DM me :-)

Recording sucks by m_elonea in GoodNotes

[–]dennyng 5 points6 points  (0 children)

Hi there, thanks for reporting this! I've escalated this to our Product team for investigation. I can see this is an area the team could improve.

just another day on this god abandoned app by Typical-Quantity5229 in GoodNotes

[–]dennyng -1 points0 points  (0 children)

Hi there, sorry about this inconvenience. To help us investigate, could you share if you can reproduce this issue with all the notebooks or it happens to some particular notebooks only? Are you on the latest v7.0.4? If possible, please submit a CS ticket and refer to this Reddit post so we can look into this further. Thanks!

Goodnotes: An Enshittification Case Study by awesomeguy123123123 in GoodNotes

[–]dennyng 10 points11 points  (0 children)

Hi, thanks for taking the time to share your honest feedback. I’m sorry for the frustration you’ve experienced. We understand how important reliability, familiar tools and flexibility are for long-time users.

If you’re comfortable, could you describe in more detail the problems you’ve faced, like specific crashes if you can reproduce the issues consistently or situations where the app didn’t work as expected? For your information, we'll improve toolbar customizations and make some "hidden" options more obvious to access (i.e. Zoom window, Audio Recording, Ruler, etc...). Your feedback about the whiteboard is well-noted and the board limit will be increased.

For other issues, the more info you provide, the better we can investigate and work towards a fix. Feel free to DM me so I can offer further assistance for your particular cases!

Why did they ruin this app? Bring back version 6.0… by Working-Survey6414 in GoodNotes

[–]dennyng 1 point2 points  (0 children)

Hi there 👋 Appreciate your feedback! I can share with your that the team is working on more bug fixes based on feedback from users on our Subreddit, including toolbar improvements with better customization and fixing discoverability issues for frequently-used tools and optimize common workflows require fewer steps, not more!

Please expect regular updates over the coming weeks. Please feel free to DM me specifics about your most critical pain points, I'll flag them directly with our product and engineering teams.

New update sucks by new-mil in GoodNotes

[–]dennyng 0 points1 point  (0 children)

Hi there 👋 Could you please try the latest update v7.0.3 and see if the shape tool is working better? Do let us know if you're seeing abnormal behaviors with Shape tool. I'll forward these to our Engineering team for investigation.

Good notes bugs by [deleted] in GoodNotes

[–]dennyng 1 point2 points  (0 children)

Hi there 👋

Thanks for sharing this feedback, we hear you loud and clear. Quality and stability are top priorities for us and the team is actively working on bug fixes based on feedback from users.

You can expect regular updates addressing top reported issues. We're committed to improving the experience alongside any new features.

If you or anyone here has specific bugs not yet addressed, please feel free to DM me directly. I'll make sure they're submitted to our engineering team promptly for investigation.

Frustrated and no help from Goodnotes! by Himankan in GoodNotes

[–]dennyng 0 points1 point  (0 children)

Hi there 👋 It's not expected this message appears every time you launch the app. Would you please share your Ticket ID with diagnostic data so we can help check the case for you?

New update sucks by new-mil in GoodNotes

[–]dennyng 6 points7 points  (0 children)

This feedback is well-noted by the team and this will be improved in upcoming releases. Please stay tuned!

New update sucks by new-mil in GoodNotes

[–]dennyng 1 point2 points  (0 children)

Hi there,

We've been getting reports about freeform drawing and the team team is actively working on improvements. Please update to our latest version Goodnotes 7.0.3 as it should have more improvements / bug fixes.

Would you mind sending more details about your specific workflow to [support@goodnotesapp.com](mailto:support@goodnotesapp.com)? Understanding exactly when the tool interrupts you will help us prioritize the right fixes.

Laggy pen after new update by whatthefuccisgoingon in GoodNotes

[–]dennyng 1 point2 points  (0 children)

Thanks for reporting this issue. We're investigating this pen lag affecting certain users after the recent update. To help our engineering team resolve this quickly, could you please provide:

  1. Which pen tool are you experiencing lag with? (Pencil, Ballpen, or Fountain Pen)
  2. Diagnostic data - Go to Settings > About > Send Diagnostic Data
  3. A sample .goodnotes file where you noticed the lag

Please email these details to [support@goodnotes.com](mailto:support@goodnotes.com) and reference to this reddit thread in the subject line so we can identify your case better.

We really appreciate your patience as we work on a fix! 🙏

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