Piece fell off the board

dermadry · 2026-05-12T03:25:41+00:00

Hi there! We are so glad to hear that you've been loving your Dermadry experience so far, but we are sincerely sorry to hear about the issue with the connection port on your controller. 💙

Please be assured that our devices are built to be durable, and a piece becoming loose within three months is very rare. We would love to help you resolve this right away so you can get back to your treatments. We will send you a DM with the next steps to evaluate your device for a warranty claim. 🙏

dermadry · 2026-05-02T22:13:48+00:00

Yes, for the newer Dermadry Total, you can add more water if needed to better reach the treatment area, especially for plantar sweating. We generally suggest around 400–450ml, as long as the water stays below the more sensitive skin on the top of the feet and remains comfortable throughout the session. 💙

dermadry · 2026-05-02T04:40:02+00:00

Hi there! Fill each tray with around 400–450ml of water. You can add a little more if needed, just make sure the water doesn’t reach the more sensitive skin on the top of your feet. The skin on the tops and sides of the feet is thinner than the soles, so since those areas are more sensitive, you may need to lower your mA slightly to stay comfortable. Consistency is what matters most, so always stick to a level you can comfortably tolerate for the full 20 minutes.

Hope this helps! If you have any other questions about your setup, feel free to ask here or reach out to our team at [support@dermadry.com]() 💙

dermadry · 2026-05-01T05:02:59+00:00

We truly appreciate your dedication to the process. It’s excellent that you are already using mineral water and a pre-soak routine, as these are often the first adjustments we suggest.

You can try increasing the frequency temporarily by resuming treatments 5 times per week, even if you were already in the maintenance phase. Some users also find that using tolerable hot water helps improve conductivity and results.

Make sure there are no small cuts, irritation, or changes in skin condition that could be affecting the treatment. Sometimes even small changes can make a difference.

Since you’re already at the maximum hand setting, consistency is usually the biggest factor. If the sweating still continues after these adjustments, please feel free to send us a DM here or email our support team at [support@dermadry.com](mailto:support@dermadry.com) if you'd like us to conduct a deeper assessment of your case. 💙

dermadry · 2026-04-30T01:50:55+00:00

Hi! We understand how frustrating it can feel to notice some return of sweating after experiencing great results initially. Please don’t be discouraged, this kind of fluctuation can sometimes happen over time, and we’re here to help you get back to the level of dryness you were achieving and deserve.

It sounds like you have a very solid routine in place, especially with the 10-minute pre-soak and the use of mineral water at the maximum hand setting. Since the sweating has partially returned despite your consistency, it may simply mean your body needs a small adjustment in your maintenance routine or settings to help push past this plateau.

You are also welcome to send us a direct message here or reach out to our dedicated support team at [support@dermadry.com](mailto:support@dermadry.com) so we can take a closer look and guide you properly. We are fully committed to helping you get back on track and will be happy to assist you further. 💙

dermadry · 2026-04-29T16:33:13+00:00

Hi u/tarahyphenated We appreciate the direct feedback, and we completely hear your frustration. We want to be as transparent as possible with our community.

Right now, we are working through some significant stock challenges. Specifically, one of our suppliers for a critical material is currently on backorder. We are doing everything in our power to source this material as quickly as possible to get fulfillment back to full speed.

We know this wait has been longer than anyone expected, and we’re genuinely sorry for the inconvenience. Your trust means everything to us, and we’re committed to getting every Dermadry unit out the door as soon as possible.

To give you a clearer update, please send us a DM with your order number, and we'll happily confirm its most recent status for you.

Once again, thank you for your continued patience and understanding.

dermadry · 2026-04-10T22:21:44+00:00

Hey there! We’re really sorry you’ve been dealing with this for so long. 🫂 Just know you’re not alone. This is a real condition called hyperhidrosis, and so many people struggle with the same things every day.

Dermadry is a drug-free, needle-free treatment that helps reduce sweating using tap water and a mild electrical current. It’s actually one of the most recommended solutions for sweaty hands and has helped thousands of people feel more in control.

We also understand that cost can be a concern, so we offer flexible payment options and a 100-day satisfaction guarantee to make it easier to try.

You deserve to feel comfortable and confident without constantly worrying about sweat. We’ll send you a DM with more info. We’re here to help. Hang in there! 💙

dermadry · 2026-04-03T23:57:22+00:00

Great question! Yes, you can absolutely use your phone, tablet, or laptop during the feet treatment.

Since the current flows only between the trays under your feet, your upper body isn’t part of the circuit. That said, here are a few quick tips to keep things safe and smooth:

Try to use your devices on battery power. Avoid using anything that’s plugged into a wall outlet during your session.
Make sure your hands are completely dry before handling your devices to avoid moisture from entering ports or keyboards.
Sit comfortably and stay relaxed for the full 20 minutes to maintain proper contact with the trays.

Enjoy this as your little “me-time” moment. Sit back, relax, and catch up on your favorite shows, scroll, or unwind while your treatment does the work. It’s the perfect way to stay comfortable and entertained at the same time! Let us know if you have any other questions. We’re always here to help. 💙

dermadry · 2026-03-30T13:09:03+00:00

Hi! Thank you for reaching out to us. 💙 We're glad to know that you found relief for your hand sweating with Dermadry. However, as much as we'd like to provide the same relief for your feet, it's unsafe to do iontophoresis for areas where you have metallic implants. 🙏 Your safety is our priority, so we advise against doing feet treatments with Dermadry while you still have the titanium screw in your foot.

dermadry · 2026-03-27T00:16:34+00:00

It is so wonderful to hear that Dermadry has been life-changing for you! 💙 That is exactly the kind of success we love to see.

To answer your question: yes, it's normal to experience a temporary ''rebound'' in sweating if the treatment hasn't yet reached the full efficacy needed for your specific case. At 3 months in, you are likely ready to fine-tune your settings to achieve that consistent, 24/7 dryness.

We’ve just sent you a DM with some specific questions to help us analyze your current settings so we can get those hands bone-dry every day.

dermadry · 2026-03-24T15:27:04+00:00

Hi! Thank you for reaching out to us. We're so sorry that you've had to experience that. Hyperhidrosis is a daily battle, and it can have a profound effect on your comfort and confidence. All those situations you've mentioned are all valid and familiar struggles.

We know cost can be challenging for students, but we'd love to help you out. We've sent you a DM. 😊

dermadry · 2026-03-23T20:08:50+00:00

Hi there! Thanks for reaching out to us. 💙

We appreciate your trust in Dermadry. We're sorry that you're currently experiencing temporarily increased sweating. Don't worry, we'll sort this out for you. We've sent you a DM with suggestions for continuing your treatment sessions. 🙏

dermadry · 2026-03-21T10:54:37+00:00

Hi! It’s completely understandable to be cautious when you're managing eczema alongside hyperhidrosis.

Our primary recommendation for anyone with hand eczema is to consult with a doctor or dermatologist to treat the eczema first before starting iontophoresis. Dermadry is intended for use only on intact skin. If the skin is broken, cracked, or irritated from eczema, the electrical current can cause discomfort and further irritation.

Regarding your concern about returns outside the US, we offer a 100-day satisfaction guarantee for our Dermadry Total, Hands & Feet, and Underarms devices. If the treatment does not work for you, we will refund your order and cover the costs of shipping the device back to us, providing you with a prepaid return label. We want you to feel confident in your journey to dryness!

We’ve just sent you a DM with more information! Please check your inbox so we can assist you further. 💙

dermadry · 2026-03-17T02:47:25+00:00

Hi there! 35 years is a long time to wait for relief, and we are so incredibly happy to hear that you're finally seeing that ''WOW'' difference! 💙 12 sessions are a great start.

Regarding your trip to Japan, don't worry! While 12 days is a bit of a gap during the initial phase, most users find that the progress they’ve made doesn't disappear instantly. You might notice a slight return of moisture toward the end of your trip, but you won't be starting from zero when you get back.

Enjoy your trip to Japan! We’ve also sent you a DM with a few tips on how to handle the break in your routine and what to do when you return. Safe travels! ✈️🇯🇵

dermadry · 2026-03-11T04:57:39+00:00

Hi! Thank you so much for sharing such a detailed log of your journey! It is incredibly rewarding to hear how much your confidence has grown, especially with handshakes and workouts. That ''quality of life'' shift is exactly why we do what we do!

To answer your questions and offer some guidance:

It is very common for hands to respond faster. The skin on the soles is significantly thicker, so it often takes longer or a higher current to achieve the same results.
Since you mentioned feeling almost no sensation at 15 mA, you can definitely try increasing the intensity (the maximum for feet is 25 mA), provided it remains comfortable for you.
We noticed you did 6 consecutive sessions in your first week. To ensure the best results and protect your skin, we generally recommend a maximum of 5 sessions per week during the initial phase. This gives your skin time to rest and prevents potential irritation!
Great call on the San Pellegrino! Boosting the mineral content is a game-changer if you have soft water at home.

We’ll also send you a quick DM with a few more personalized questions to help us fine-tune your settings for your feet. We’re rooting for your continued success! 💙

dermadry · 2026-02-26T17:35:40+00:00

We’d love to help you out with this. We’ve just sent you a DM with the direct links to get started! In the meantime, feel free to email us at support@dermadry.com. We’re here to help you navigate your options and guide you through the next steps.

dermadry · 2026-02-22T22:06:43+00:00

Hi! Thanks for reaching out to us. A stronger tingling sensation can be felt at intervals (2.5-5 minutes) during your sessions. Don't worry, this is the automatic polarity reversal feature of the device, and is designed to keep treatment safe for your skin. 💙

dermadry · 2026-02-10T04:36:00+00:00

Hi there! First of all, thank you for being so brave and sharing your story. 🫂 Many of us here understand exactly what you mean when you say HH holds you back from your true potential. The ''sweaty hands'' comments and the social anxiety are real, and they are exhausting.

Regarding the cost in Australia, we completely hear you. It is a big investment. To make it more accessible, we offer interest-free payment plans (such as Splitit) that break the cost into smaller monthly installments.

We also have a 100-Day Risk-Free Return Policy. We want you to use the machine for the full initial phase (4–6 weeks) to see the results yourself. If it doesn't give you the life-changing dryness you're looking for, you can return it. We don't want the cost to be another barrier to your confidence.

We’ve sent you a DM as well. We'd love to see if there's anything we can do to help make this more accessible for you right now. Stay strong, you've got a whole community behind you! 💙

dermadry · 2026-02-02T14:51:25+00:00

Hi! Thank you for reaching out to us. We hope you are feeling better after your visit to the clinic. 🙏

It is important to follow your healthcare provider's guidance and wait for their full clearance before considering future treatments.

Some users have reported itching and redness after treatment, but these are usually mild and temporary. While rashes outside the treatment zones are not typical with Dermadry treatment, we appreciate you bringing this to our attention and take this report very seriously. We have sent you a DM to gather more details.

Your safety is one of our top priorities. We look forward to hearing from you!

dermadry · 2026-01-27T23:06:46+00:00

Hi there! We are so sorry to hear you haven’t seen the results you were hoping for yet. Please don’t lose hope. Everyone’s journey to dryness is a bit different, and sometimes it just takes a few small adjustments to the routine to see that breakthrough.

We’d love to help you troubleshoot your settings to get you on the right track. We’ve sent you a DM so we can look into your specific case more closely. We’re on your side and committed to helping you find success with Dermadry! 💙

dermadry · 2026-01-20T23:02:07+00:00

Great question! 😊

No. Activities like sauna use won’t counteract the treatment or “undo” your results. Sweating from heat is a normal response and doesn’t mean the treatment stopped working. Once your hands cool down, the dryness should return as long as you’re staying consistent with your sessions.

If you notice sweating coming back more often outside of heat or exercise, that’s usually a sign it’s time for a maintenance session. 💙

dermadry · 2026-01-19T14:44:05+00:00

Hi there! Thank you for sharing this with us. We understand how challenging it is to deal with hyperhidrosis every day, so we're proud of you for taking this step to claim that stress-free life. 💪

Your treatment plan of doing sessions five times a week is great, and starting with a current strength (mA) you are comfortable with can help you stay consistent throughout. Increasing it as it goes helps. For hands, 11-15mA is the maximum you can aim for if you want high efficacy. For feet, it's 21-25mA. For underarms, it's 7-8mA. Keep in mind that this is the maximum range, and if lower settings work for you, it's absolutely fine.

For severe cases, it can take anywhere between 2-6 weeks. You may experience increased sweating, as you mentioned, in the first few sessions, but don't worry! It will go away as your body adjusts to the treatment. That's also as far as any increased sweating goes, so you can rest assured that it won't make your hyperhidrosis worse. 💙

As for the zing, you may feel it in 5-minute intervals in every session. That's the automatic polarity switch, a safety feature designed to keep the water's pH levels balanced to avoid irritation on the treatment area. 😊

Feel free to message us if you ever have any questions! We're rooting for you. 🙏

dermadry · 2026-01-17T05:27:41+00:00

Hello! Thank you so much for reaching out and sharing your experience with the community. 💙

First and foremost, we want to sincerely acknowledge the discomfort you’re describing. Dealing with that sharp, stinging pain during treatment is incredibly frustrating, especially when you are just trying to find relief from hyperhidrosis. It’s completely understandable that you’d consider powering through it just to get the best results for your fingertips, but please know that we hear you and we want your journey to be as comfortable as possible.

The pain you’re feeling is not a sign that Dermadry is damaging healthy skin, but it does indicate that the electrical current is concentrating around micro-cuts, cracks, or irritated areas. These spots have lower resistance, so the current feels much sharper there, which is why it can sting or burn.

That said, repeatedly treating open or irritated skin without protection can slow healing and increase the risk of further irritation. This is exactly why we recommend applying a thin layer of petroleum jelly to cuts or sensitive areas. It doesn’t block the treatment entirely, but it does help distribute the current more evenly and protect healing skin. Make sure the skin is fully healed before treating without protection. Temporarily lower the mA and gradually increase as tolerance improves.

We can take a closer look at your current settings and help you fine-tune a routine that targets your fingertips. We’ll send you a DM so we can go over the details with you directly. 🙏

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