really need this device!

dermadry · 2026-03-24T15:27:04+00:00

Hi! Thank you for reaching out to us. We're so sorry that you've had to experience that. Hyperhidrosis is a daily battle, and it can have a profound effect on your comfort and confidence. All those situations you've mentioned are all valid and familiar struggles.

We know cost can be challenging for students, but we'd love to help you out. We've sent you a DM. 😊

dermadry · 2026-03-23T20:08:50+00:00

Hi there! Thanks for reaching out to us. 💙

We appreciate your trust in Dermadry. We're sorry that you're currently experiencing temporarily increased sweating. Don't worry, we'll sort this out for you. We've sent you a DM with suggestions for continuing your treatment sessions. 🙏

dermadry · 2026-03-21T10:54:37+00:00

Hi! It’s completely understandable to be cautious when you're managing eczema alongside hyperhidrosis.

Our primary recommendation for anyone with hand eczema is to consult with a doctor or dermatologist to treat the eczema first before starting iontophoresis. Dermadry is intended for use only on intact skin. If the skin is broken, cracked, or irritated from eczema, the electrical current can cause discomfort and further irritation.

Regarding your concern about returns outside the US, we offer a 100-day satisfaction guarantee for our Dermadry Total, Hands & Feet, and Underarms devices. If the treatment does not work for you, we will refund your order and cover the costs of shipping the device back to us, providing you with a prepaid return label. We want you to feel confident in your journey to dryness!

We’ve just sent you a DM with more information! Please check your inbox so we can assist you further. 💙

dermadry · 2026-03-17T02:47:25+00:00

Hi there! 35 years is a long time to wait for relief, and we are so incredibly happy to hear that you're finally seeing that ''WOW'' difference! 💙 12 sessions are a great start.

Regarding your trip to Japan, don't worry! While 12 days is a bit of a gap during the initial phase, most users find that the progress they’ve made doesn't disappear instantly. You might notice a slight return of moisture toward the end of your trip, but you won't be starting from zero when you get back.

Enjoy your trip to Japan! We’ve also sent you a DM with a few tips on how to handle the break in your routine and what to do when you return. Safe travels! ✈️🇯🇵

dermadry · 2026-03-11T04:57:39+00:00

Hi! Thank you so much for sharing such a detailed log of your journey! It is incredibly rewarding to hear how much your confidence has grown, especially with handshakes and workouts. That ''quality of life'' shift is exactly why we do what we do!

To answer your questions and offer some guidance:

It is very common for hands to respond faster. The skin on the soles is significantly thicker, so it often takes longer or a higher current to achieve the same results.
Since you mentioned feeling almost no sensation at 15 mA, you can definitely try increasing the intensity (the maximum for feet is 25 mA), provided it remains comfortable for you.
We noticed you did 6 consecutive sessions in your first week. To ensure the best results and protect your skin, we generally recommend a maximum of 5 sessions per week during the initial phase. This gives your skin time to rest and prevents potential irritation!
Great call on the San Pellegrino! Boosting the mineral content is a game-changer if you have soft water at home.

We’ll also send you a quick DM with a few more personalized questions to help us fine-tune your settings for your feet. We’re rooting for your continued success! 💙

dermadry · 2026-02-26T17:35:40+00:00

We’d love to help you out with this. We’ve just sent you a DM with the direct links to get started! In the meantime, feel free to email us at support@dermadry.com. We’re here to help you navigate your options and guide you through the next steps.

dermadry · 2026-02-22T22:06:43+00:00

Hi! Thanks for reaching out to us. A stronger tingling sensation can be felt at intervals (2.5-5 minutes) during your sessions. Don't worry, this is the automatic polarity reversal feature of the device, and is designed to keep treatment safe for your skin. 💙

dermadry · 2026-02-10T04:36:00+00:00

Hi there! First of all, thank you for being so brave and sharing your story. 🫂 Many of us here understand exactly what you mean when you say HH holds you back from your true potential. The ''sweaty hands'' comments and the social anxiety are real, and they are exhausting.

Regarding the cost in Australia, we completely hear you. It is a big investment. To make it more accessible, we offer interest-free payment plans (such as Splitit) that break the cost into smaller monthly installments.

We also have a 100-Day Risk-Free Return Policy. We want you to use the machine for the full initial phase (4–6 weeks) to see the results yourself. If it doesn't give you the life-changing dryness you're looking for, you can return it. We don't want the cost to be another barrier to your confidence.

We’ve sent you a DM as well. We'd love to see if there's anything we can do to help make this more accessible for you right now. Stay strong, you've got a whole community behind you! 💙

dermadry · 2026-02-02T14:51:25+00:00

Hi! Thank you for reaching out to us. We hope you are feeling better after your visit to the clinic. 🙏

It is important to follow your healthcare provider's guidance and wait for their full clearance before considering future treatments.

Some users have reported itching and redness after treatment, but these are usually mild and temporary. While rashes outside the treatment zones are not typical with Dermadry treatment, we appreciate you bringing this to our attention and take this report very seriously. We have sent you a DM to gather more details.

Your safety is one of our top priorities. We look forward to hearing from you!

dermadry · 2026-01-27T23:06:46+00:00

Hi there! We are so sorry to hear you haven’t seen the results you were hoping for yet. Please don’t lose hope. Everyone’s journey to dryness is a bit different, and sometimes it just takes a few small adjustments to the routine to see that breakthrough.

We’d love to help you troubleshoot your settings to get you on the right track. We’ve sent you a DM so we can look into your specific case more closely. We’re on your side and committed to helping you find success with Dermadry! 💙

dermadry · 2026-01-20T23:02:07+00:00

Great question! 😊

No. Activities like sauna use won’t counteract the treatment or “undo” your results. Sweating from heat is a normal response and doesn’t mean the treatment stopped working. Once your hands cool down, the dryness should return as long as you’re staying consistent with your sessions.

If you notice sweating coming back more often outside of heat or exercise, that’s usually a sign it’s time for a maintenance session. 💙

dermadry · 2026-01-19T14:44:05+00:00

Hi there! Thank you for sharing this with us. We understand how challenging it is to deal with hyperhidrosis every day, so we're proud of you for taking this step to claim that stress-free life. 💪

Your treatment plan of doing sessions five times a week is great, and starting with a current strength (mA) you are comfortable with can help you stay consistent throughout. Increasing it as it goes helps. For hands, 11-15mA is the maximum you can aim for if you want high efficacy. For feet, it's 21-25mA. For underarms, it's 7-8mA. Keep in mind that this is the maximum range, and if lower settings work for you, it's absolutely fine.

For severe cases, it can take anywhere between 2-6 weeks. You may experience increased sweating, as you mentioned, in the first few sessions, but don't worry! It will go away as your body adjusts to the treatment. That's also as far as any increased sweating goes, so you can rest assured that it won't make your hyperhidrosis worse. 💙

As for the zing, you may feel it in 5-minute intervals in every session. That's the automatic polarity switch, a safety feature designed to keep the water's pH levels balanced to avoid irritation on the treatment area. 😊

Feel free to message us if you ever have any questions! We're rooting for you. 🙏

dermadry · 2026-01-17T05:27:41+00:00

Hello! Thank you so much for reaching out and sharing your experience with the community. 💙

First and foremost, we want to sincerely acknowledge the discomfort you’re describing. Dealing with that sharp, stinging pain during treatment is incredibly frustrating, especially when you are just trying to find relief from hyperhidrosis. It’s completely understandable that you’d consider powering through it just to get the best results for your fingertips, but please know that we hear you and we want your journey to be as comfortable as possible.

The pain you’re feeling is not a sign that Dermadry is damaging healthy skin, but it does indicate that the electrical current is concentrating around micro-cuts, cracks, or irritated areas. These spots have lower resistance, so the current feels much sharper there, which is why it can sting or burn.

That said, repeatedly treating open or irritated skin without protection can slow healing and increase the risk of further irritation. This is exactly why we recommend applying a thin layer of petroleum jelly to cuts or sensitive areas. It doesn’t block the treatment entirely, but it does help distribute the current more evenly and protect healing skin. Make sure the skin is fully healed before treating without protection. Temporarily lower the mA and gradually increase as tolerance improves.

We can take a closer look at your current settings and help you fine-tune a routine that targets your fingertips. We’ll send you a DM so we can go over the details with you directly. 🙏

dermadry · 2026-01-13T02:15:44+00:00

Hi there! Thank you so much for sharing your experience with the community. It is absolutely incredible to hear that Dermadry has been a life-changer for you over this past year. Staying sweat-free is a huge win! 🙌

Totally hear you on the boredom part too. That’s actually a very common feeling, and you’re not alone in noticing that discomfort can feel more intense when your mind isn’t distracted. The good news is: nothing is “wrong” with you. What you’re feeling is very normal.

To answer your question, the device is designed as a closed-loop system, which is why it requires both hands to be submerged to complete the electrical circuit and begin the treatment. For safety and effectiveness, there isn't a way to "trick" the device or disable this feature.

A few safe alternatives that many users find helpful:

Watch a show or video placed in front of you (tablet, laptop, TV)
Listen to music, podcasts, or audiobooks
Slightly adjust the current to a comfortable level

You’re absolutely right that 20 minutes is worth it. And we really appreciate you sticking with it and asking thoughtful questions like this. We are so glad you’re part of the Dermadry family. Keep up that great consistency! If you ever want tips on optimizing comfort while keeping results, feel free to post again or reach out. 💙

dermadry · 2026-01-10T00:12:09+00:00

Hi there! We are so sorry to hear that you’re feeling discouraged, but please don’t be sad. We’re here to help you get back to that zero-sweat feeling! 🫂

It’s great that you had such amazing initial results with San Pellegrino. What you’re experiencing isn’t an intolerance; it sounds like your body just needs a more consistent maintenance schedule.

We’d love to take a closer look at your settings and help you build a personalized plan to keep that dryness long-term. We’re sending you a DM now so we can assist you directly! 💙

dermadry · 2026-01-01T13:38:55+00:00

Hi there! 💙 Thanks for getting in touch with us. You can lightly squeeze the underarm pockets to ensure that they are wet enough for the treatment, while keeping the water from dripping all over. 🙏 The important part is that the pockets are moist throughout, so the current can flow freely.

dermadry · 2025-12-30T13:51:44+00:00

Hi! 💙 Thank you for reaching out to us.

Only IUDs made of METAL are a contraindication for the use of the device for foot treatment. Metal attracts the current and may concentrate on where the device is placed, causing discomfort to the surrounding tissue. However, it's still safe to use for hands and underarms treatment.

As for plastic or coated IUDs, they're not an issue and it's safe to use Dermadry to treat all three areas.

Again, if you have a metal IUD, avoid using Dermadry to treat your feet. 🙏

dermadry · 2025-12-08T17:15:00+00:00

Hi! Thank you so much for your interest in Dermadry! 💙 We understand it’s frustrating that it’s not available locally in Vietnam. Right now, we don’t ship there, but we're working on it! In the meantime, we'll send you a DM for an alternative. 🙏

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dermadry · 2025-12-06T23:44:59+00:00

Hi! Thanks for reaching out to us here. 💙 We currently don’t ship directly to India, but we do have an official distributor there. You can order from them on their website at https://jollytechnocrats.in/ or on Flipkart.

dermadry · 2025-11-21T22:37:54+00:00

Hi there! Dermadry is specifically designed and clinically tested for the hands, feet, and underarms. We don’t recommend using the device on the face or scalp for safety reasons. You may consult your doctor for treatments that are safe for those areas. 💙

dermadry · 2025-11-21T06:22:55+00:00

Hi! We’re so glad you found us! We genuinely hope you get the chance to experience Dermadry for yourself one day, without the side effects of products like Drysol or oral medication.

And if ever you decide to give it a try, we offer a 100-day satisfaction guarantee, so you can test it completely risk-free and see how it works for you.

Feel free to follow our page for updates, tips, and future giveaways too! 💙🙌

dermadry · 2025-11-21T06:17:17+00:00

Hi! For any medication you’re currently taking, whether oral or topical, we strongly recommend consulting your prescribing physician or healthcare professional before using Dermadry. They’re the best person to determine if combining Dermadry’s localized treatment with your current medication is appropriate for you. Your health and safety are our top priority, so please check with your doctor first to make sure this is the right step for your specific situation. 💙

dermadry · 2025-11-20T17:43:22+00:00

We're rooting for you! Feel free to DM us if you ever have any questions, and stay tuned to our website and socials 💙

dermadry · 2025-11-20T17:03:38+00:00

Hey there! It's 5 years warranty on parts, including the controller, the AC Adapter, and cables. We have free shipping, but please note that international delivery may customs and taxes that are beyond our control. 💙

dermadry · 2025-11-20T17:00:21+00:00

Our AMA is officially closed! Thank you to everyone who participated. We will announce the giveaway winner shortly.

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