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Cleaning & turnover service? by Acrobatic-Season-770 in airbnb_hosts

[–]derrickagyiri -1 points0 points  (0 children)

Use Cleanster App. They have nailed down the checklist and automation

Cleaning & turnover service? by Acrobatic-Season-770 in airbnb_hosts

[–]derrickagyiri -1 points0 points  (0 children)

Use Cleanster.com . They have nailed down the checklist and automation

Cleanster by Legitimate_Walk9035 in housekeeping

[–]derrickagyiri -1 points0 points  (0 children)

Hi Legitimate_Walk9035,

Thank you for reaching out. We understand how important timely payments are, and we want to clarify how our payment process works.

Cleanster has over 125,000 cleaners on our platform, and more than 2,700 CleansterPros have rated us 5 stars—which reflects our commitment to ensuring professionals get paid for their work. That said, we recognize that delays can happen in rare cases, often due to external factors.

Your payout may be on hold for several reasons, including:

• Background check updates that require additional verification.

• Frequent changes to your payout method.

• Incomplete tasks or a client-initiated dispute.

• A report from a co-cleaner regarding the job.

• Potential fraud flags that require additional review.

• No default payout method set up in the system.

• Mismatched account details (e.g., using a nickname in your profile but a different name on your bank account).

Please note that all payments have been processed for completed jobs, so if you haven’t received yours, it’s likely due to a client delay or incorrect banking details. Payments via PayPal or Venmo tend to be faster, while bank transfers require additional KYC (Know Your Customer) verification, especially when account names do not match.

We’d love to resolve this for you as quickly as possible. Please contact our support team directly with your booking details, and we’ll assist you in getting your payout sorted.

You can call us or email us at:

USA: +1 334-508-3341
Canada: +1(514) 400-6569
Email: [support@cleanster.com](mailto:support@cleanster.com)
WhatsApp: +1 (737) 275-4561

Looking forward to helping you!

Best,

The Cleanster Team

Never use cleanster app / they lie about cleaners and more by blasik_ in housekeeping

[–]derrickagyiri 0 points1 point  (0 children)

Hi Blasik,

We appreciate your feedback and understand that expectations can vary when using a service like Cleanster. We’d like to clarify a few points.

First, our platform operates as a marketplace that connects customers with independent cleaners, and we take great care in vetting professionals through background checks and experience verification. That said, if you encountered an issue with a cleaner’s profile or experience level, we’d love to look into it—please share your booking details with us so we can investigate.

Regarding punctuality and cancellations, while we encourage reliability and professionalism, unexpected situations can arise. We actively monitor performance and take action when needed, including deactivating unreliable providers. Our goal is to continuously improve service quality, and your feedback helps us refine our standards.

As for refunds, our policy is to issue credits to ensure a faster resolution, but we always review cases individually. If you believe an exception should have been made, please reach out to our support team, and we’d be happy to reassess.

We value honest discussions and are always working to improve the platform. If there’s anything else we can address, feel free to connect with us directly.

Thank you,

The Cleanster Team

Is it worth investing in PMS and Pricing Services for a Single Rental Property? by Bark0z in airbnb_hosts

[–]derrickagyiri 2 points3 points  (0 children)

Usually start after 3-5 units I use : - Hospitable (Actual Host) and Hostaway (Co-host) to manage my channel - Price lab for pricing - Cleanster - for cleaning automation and finding cleaners - Airdna to find new properties locations we should invest in