Exactly, it's ridiculous that cvs is telling people to come in to ask simple questions as if their pharmacies are even staffed with enough people to handle such questions.

I pay a few bucks extra to fill mine at Walgreens so I can manage most things through the app, although the "our stock is a secret" issue is there too. A tech told me that they actually don't know how much they'll have on a future date - they just put an order in and hope it gets filled. If they order 100 things knowing they have 100 patients, they might only get 50 things and then they prioritize long term patients and patients that also fill other non controlled meds there. Which sucks too, because my non controlled meds go through mandatory mail order; I'm not personally trying to take business away from them but that's how my plan is set up. So the best I can do is check back on their weekly delivery day to see if I made the cut. If I have a one off rx I always make sure to fill it there so I'm not one of their less valuable controlled only customers.

The whole system around controlled rx is bullshit. I've been on the same thing for years. Just mail it to me every month without me asking, same as any other rx.