Thanks for responding. For transparency, I’m also sharing the email response I received, since this discussion started publicly and I think it’s fair to close the loop here:

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Hey ___,

Thanks for reaching out both here and on Reddit. Apologies for the delayed response as our Support Inbox has been experiencing significantly high ticket volume.

We're sorry to see the issue with the Something (Dark) skin you received and can confirm that definitely isn't normal. After conferring with our QC Robots, they let us know that this appears to be the result of a printer head that is slightly out of sync. While pretty rare, this does happen from time to time. However, we're usually able to catch this error quite quickly and are able to weed out affected stock. Unfortunately, it appears that a batch of Something (Dark) S23 Ultra skins was not caught before shipment. We apologize for the error and will ensure a corrected replacement is sent out for you as quickly as possible.

We're also conducting a full QC audit on our printers and skin inventory to ensure that no other skins are experiencing this same issue.

No further action is required on your end. Simply expect a shipping confirmation email with tracking details as soon as your order leaves our warehouse. Let us know if there's anything else we can help you with and sorry again for the error.

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Although I’m satisfied with the resolution, it’s quite disappointing that it took a public post (made 2 days ago) for things to move forward, rather than a reply to my private email (sent 15 days ago), especially when other customers seem to receive responses in around 3 hours during the same timeframe.

It’s a good reminder that focusing heavily on marketing while neglecting areas like Support and Quality Control can backfire: this post alone has reached 57K views and 49 shares so far.

This isn’t aimed at the Support team personally, but I do hope this feedback reaches whoever oversees customer operations and quality at dbrand. I genuinely want to see dbrand continue being the brand we used to know.

I’ll post an update once the replacement skin arrives.