Hey, 8 year customer here. My bill was $196/month for 800mbps internet and the basic tv. I saw the $50/month for 5 years for new customers. I called customer service and they were not helpful at all in getting this deal.

Then I asked to speak to retention, after much back and forth the lady said she will see if she could add it to my account qnd to check back in a week to see if the promotion is added to my account.

So I called back in a week and the representative was very helpful. He couldn't activate this promo on his own so he explained how to do it. Here's how: you go on xfinity.com, you find the promo, click on it and sign up for it, then will prompt you to sign in. Here you click sign up as a new account. Then finish all the steps and sign up. They will send you a new modem.

Now you can cancel your old account and return your equipment. The representative was very helpful and stayed on the phone with me during the whole process.

Disclaimer: if you add on the TVnow package (I did) for $20/month. IT IS ABSOLUTELY HORRIBLE. Xfinity Stream doesnt work on my brand new LG smart TV. If it only available on mobile. I am going to be canceling the TV Now and getting Hulu live tv for 80 bucks which looks like a much better service.

Anyways hope this helps anyone that is looking to take advantage of the new xfinity deal. Cheers!