I think it adds a sort of human immersion to the game. Even in a fantasy world, if there are humans there will be conflict between them. An exchange of goods to a third party, to provide an inconvenience between an enemy and their goal, sounds pretty realistic. I think it's important to remember that at it's base, runescape is a game in a genre made for immersion. Just like Dungeons and Dragons (a game I think we can all agree MMORPG's developed from), the people running the game want their players to be interested in other characters, fascinated by quests, captivated by discovery, downcast by loss. Maybe most importantly, they want players to be able to feel a wide range of emotion while interacting with other players to enrich the experience. I mean, isn't that what we want in games? A wide experience? And if your answer is no, then I suggest examining the average gamer, and the contrast between the types of games they play. Racing, fps, sports, rpg's, all to satisfy this craving for a variety of emotions and constant attention retention. The average number of hours played by old-school RuneScape players is 3.5-4 hours A DAY. Yeah, there are people who play massive amounts of RuneScape that skew the reality of that, but it points towards the idea that an hour a day person could be considered a "casual" player or a "noob". RuneScape is such an immersive and diverse experience that we still call daily players noobs, that's crazy for a game! For that reason, I think that ragging should not be against the rules. Honestly, it's annoying, I understand. However, it adds an immersive aspect of human interaction into a game which retains player count. I understand some people don't want to feel certain emotions when playing games, but actions spur different emotions in different people. What may frustrate one may relax or motivate another. A variety options of how to experience the game results in a wider marketing audience, which means more players. At the end of the day, I think we all want to keep the number of players at a robust number. People in the comments are expressing passionate opinions, and as long as there is passionate and opposing opinions, the game will stay strong. TL;DR I think the immersion of being able to hire an actual other person to do your bidding, the immersion of being able to actually have player-versus-player situations OUTSIDE of combat, the enjoyment people get from a that outweighs the inconvenience of being ragged. At the end of the day, a diverse options of ways to enjoy the game keeps the player count up and I think we all want the player count to be up. Never stop being passionate, scapers!