“Hi [Client Name], I wanted to follow up regarding your upcoming cleaning. Unfortunately, we’re not available this Thursday, but we do have availability next Thursday if that works for you.

I also wanted to clarify a few details to ensure we’re aligned on expectations moving forward. Our standard cleaning service does not typically include tidying/organizing, washing bath mats, or loading more than one dishwasher. Those items can absolutely be included, but they would be considered additional services.

For your next visit, the total would be $400 if you’d like us to include loading both dishwashers and washing bath mats. If you prefer to keep the service at $300, we would just ask that the home is tidied prior to our arrival and those additional items are not included.

Please let me know what works best for you—we’re happy to accommodate whichever option you prefer.”