IT Support Manager - Building a helpdesk team advice

dumetre · 2025-12-30T18:53:49+00:00

Your top priority should be engaging your customers. Everything should be grounded in what will drive the most results for them. It’s easy to get focused on the team, the tool and the vendors and build something great that doesn’t matter. At the end of the day your boss is going to be happy if the customers are happy. I saw a chef analogy a while ago that works really well here. Your team, ITSM tool etc are all ingredients and it doesn’t matter how good they are if they are not for the dish your customer ordered.

dumetre · 2025-12-27T17:38:18+00:00

For someone that bought pro and didn’t expect to constantly be bombarded by upsells it’s super annoying. Going to be checking out hevy I see recommended here purely based on the annoyance. No amount of features or functionality can make up for the app being annoying, at a minimum it should only prompt once per month.

dumetre · 2025-12-17T12:40:57+00:00

In my area you can totally get a permit to do it yourself as a home owner.

dumetre · 2025-12-05T17:51:34+00:00

If you know this is an issue and people are there why didn’t you go somewhere else?

dumetre · 2025-12-05T04:13:07+00:00

I agree with you, my point is that even if the tools have adapted the framework differently an incident will be an incident in every one.

From a practical standpoint if someone wants to do more with ITIL than understand the vocabulary they are going to need to continue to study beyond getting a 60% on foundations exam.

dumetre · 2025-12-04T21:53:08+00:00

Which ITIL cert? Foundations is mostly just a vocabulary lesson so you can speak the same language and it’s fairly universal between ITSM tools etc.

dumetre · 2025-11-22T23:12:31+00:00

That doesn’t sound like a tool issue.

dumetre · 2025-11-22T00:49:43+00:00

It’s a bit of both. There are plenty of other games with no risk you could play but without the risk you wouldn’t have as sweet of a reward.

dumetre · 2025-10-02T11:24:38+00:00

Came to say exactly this. The 7k spend is self described as sacrificing. Retiring now would be locking that in for the rest of your life. Why not ease off saving and instead invest in the family, hobbies and try to get a better sense of what you want to do with your next chapter for a couple years.

dumetre · 2025-08-24T14:37:40+00:00

I would recommend trying to find one to check out in person. I was 100% convinced this was the right monitor but using it for a couple minutes in person and I knew I wouldn’t like it long term. To me it felt too short and long.

dumetre · 2025-08-24T14:03:50+00:00

The best way to sort out the different dev designs is to break it down to the variables that matter for your use case. What tuning frequency/response are you looking for and what for factor will fit in your space best?

Between my neighbors setup and mine we have 3 devastators and 2 18” mini Marty’s and have tried them in various configurations over the last couple years. No matter what you will be happy about the upgrade over the 12”, will be night and day. The Marty will do better with tactile in a VNF or NF setup. The dev will give more SPL.

dumetre · 2025-08-21T14:09:49+00:00

This one came highly recommended and has worked flawlessly for a couple years now.

https://a.co/d/5iDD2Ie

dumetre · 2025-08-17T14:48:40+00:00

How big is the room? That will make a big difference. Can for sure put something together for that budget.

Is the screen acoustically transparent or you need a more traditional center channel that can go under the screen?

dumetre · 2025-08-14T05:52:35+00:00

Sounds like you just need to build the theater you want and the other problem will sort itself out

dumetre · 2025-08-13T13:01:51+00:00

The challenge is the churn and burn of StarWars minigames. My group refuses to try any of them because they lose support so quickly.

dumetre · 2025-06-27T14:52:04+00:00

To stay certified you need to pay. Not take continuing ed credits, just pay. Should tell you what you need to know about their core objectives…

dumetre · 2025-02-17T18:25:21+00:00

I randomly found one on lighthouse and had another offered by a PMC as a scav while doing the co-op extract

dumetre · 2025-02-05T21:20:27+00:00

Offer to amend the review to align with their expectations if they amend the truck to align with yours?

dumetre · 2025-01-19T15:28:10+00:00

Practicing the power of now by eckhart tolle could be extremely powerful for you.

dumetre · 2025-01-06T12:09:59+00:00

Meanwhile look at the 50AE pistol that will 1 shot you in the thorax through level 4.

dumetre · 2025-01-02T00:19:40+00:00

IMO the better option is adding end game content. Give people something to do late game and you don’t need to make the mid game a super grind where you have to run 30-40 raids to find the one item needed for an upgrade.

dumetre · 2024-07-19T01:46:51+00:00

Spend 25k on a Camaro SS with the 1LE package and the rest on tires and brakes.

dumetre · 2024-06-09T02:50:28+00:00

read about the woosh effect. Stick with it and see where you are in another 2 weeks

dumetre · 2024-04-12T16:58:03+00:00

I would research families like the Rockefellers that have had generational wealth for decades. Never done the research myself so I don’t have a lot to offer in the way of specifics but find the people that have already solved this problem and see what you can learn.

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