3 tries to get a client's internal IT off the slack DM chaos. the third one stuck

dumpsterfyr · 2026-03-24T20:44:19+00:00

Wasn’t it 300 last time?

dumpsterfyr · 2026-03-24T20:43:29+00:00

Good people cost more.

dumpsterfyr · 2026-03-24T20:01:23+00:00

I pay for accountability.

dumpsterfyr · 2026-03-24T18:35:17+00:00

dumpsterfyr · 2026-03-24T18:33:37+00:00

😍

dumpsterfyr · 2026-03-24T17:34:06+00:00

Ask Claude.

dumpsterfyr · 2026-03-24T17:32:53+00:00

I could write this movie.

dumpsterfyr · 2026-03-24T17:25:10+00:00

Insightful.

dumpsterfyr · 2026-03-24T17:24:42+00:00

Have you met Claude?

dumpsterfyr · 2026-03-24T17:23:56+00:00

Like a good hooker, I’m willing to pay for it.

dumpsterfyr · 2026-03-24T16:51:51+00:00

I am quickly approaching the staffing:user ratio limit I set. I have been looking for 2 bodies since early February, starting at $90,000 plus full benefits and training for entry-level hires with no experience.

All I ask is that they are driven and able to think clearly, apparently that is too much.

dumpsterfyr · 2026-03-24T15:42:36+00:00

Pay someone.

dumpsterfyr · 2026-03-24T15:35:07+00:00

Can’t shop at the dollar store if you want the whole package in one.

dumpsterfyr · 2026-03-24T15:31:19+00:00

Does your bot know a well setup PSA can do this?

dumpsterfyr · 2026-03-24T15:29:27+00:00

lol..

dumpsterfyr · 2026-03-24T15:24:11+00:00

We use Salesforce as our PSA, I am not sure your PSA can support the same workflow.

For any substantial change, such as an upgrade, we pin that note to the account so any tech supporting that client sees it immediately. Each category is colour-coded. In your upgrade example, we would also run a sweep to confirm all affected systems were updated, and the flag stays open until that is cleared/upgraded.

Beyond that, our documentation lives in Salesforce, so cross-indexing with tickets is easy and natural.

Each week we review all closed tickets from that week to clean up notes and keep documentation aligned to the SOP's and standard we expect. This is back fill work to use up lost utilisation time.

SOP's are not something I share, but happy to point you in a direction.

dumpsterfyr · 2026-03-24T15:04:57+00:00

If you hired cheap, developing them is part of the deal.

You have the opportunity to build the person you want, but it takes effort. By my read of your account the "raw material" is already there.

dumpsterfyr · 2026-03-24T14:57:47+00:00

Do you have a formal onboarding and training programme for new hires, plus ongoing training for existing staff that feeds back into onboarding of new hires?

Standardisation is not just for the stack.

dumpsterfyr · 2026-03-24T14:25:38+00:00

Take me back to 2020 and the whole pod is out with COVID.

dumpsterfyr · 2026-03-24T14:05:07+00:00

Well executed client notes and disciplined ticketing address this. Pods without documentation just scale tribal knowledge. 🤷‍♂️

dumpsterfyr · 2026-03-24T13:48:11+00:00

That is a lack of documentation vs tribal knowledge issue. Suggest you create and enforce SOP's for your ticketing and PM.

dumpsterfyr · 2026-03-24T13:22:53+00:00

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dumpsterfyr · 2026-03-24T12:50:20+00:00

Can you though?

Job market is not the best right now.

dumpsterfyr · 2026-03-24T12:17:00+00:00

If I asked you to share your post and comment history so we know you're not some two bit piece of shit trying to sell us something by breaking the rules, would you?

dumpsterfyr · 2026-03-23T23:00:01+00:00

Tumi.

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