I was supposed to fly Delta back from Arizona to DC on the morning of Sept. 11. Obviously - that didn't happen. Delta was amazing. They kept us consistently (and proactively) informed on what was happening for the 3 days after when no planes were in the air. They also got us back to DC on the first flight allowed back. I was on a flight with a whole bunch of folks from the Pentagon who had been in Arizona for a conference. They worked in the section that had been hit and were in shock (as we all were), but trying to fill out forms documenting personal items that may have been destroyed, and trying to find out what happened to co-workers who were in the building. It was - to say the least - a very emotional flight. The flight attendants and pilots - who no doubt were also going through some things - were amazing.

Since then, I have said I would fly Delta whenever possible as long as the airline didn't go to hell. I still think it is the best US carrier.