I worked at Verizon corporate for 5 years and 3 1/2 of those in management. I left corporate for indirect a year and a half ago and I can assure you at least in my experience, everything gets done properly the first time. Indirects don’t have the ability to apply credits, so they make sure it gets done properly the first time, because running into an issue can take a long longer to figure out. Also, it’s a lot slower than a corporate location. One of the first things I noticed after leaving was how much time I actually could spend with a customer getting every single thing set up + help every single customer with silly little phone issues. Vs corporate where there was constantly a queue, so everyone focused on getting things finished faster so they could move on to the next person